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Business Support Officer

City of Moreton Bay -
Caboolture QLD

Apply Now

Job Details

Full-time
$80,163 a year
5 hours ago

Benefits

Work from home
Transportation links
Salary packaging
Insurance services
On-site parking

Qualifications

Microsoft Word
CRM software
Microsoft Excel
Microsoft Outlook
Microsoft Office
Administrative experience
Records management
Organisational skills
Document management
Document management systems
Communication skills
Time management

Full Job Description

Job Number: 501311
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$80,163pa + 12% super
Permanent Full Time | 9 day fortnight with RDO
Hybrid, flexible working environment, including some work from home days.
Location: Caboolture, on site parking and short walk to train station

Join the City of Moreton Bay as a Business Support Officer and play an important role in supporting and enhancing our communities both now and into the future.

As a Business Support Officer, you will provide high-quality administrative and business support to the Building Certification and Compliance team. You will contribute to the smooth day-to-day operations of the team by managing correspondence, coordinating processes, and delivering responsive customer service.

Key Responsibilities

Provide efficient and professional administrative support to the Building Certification & Compliance team
Manage incoming correspondence, including monitoring and actioning shared inboxes and mail in a timely manner
Respond to customer enquiries, track requests, and ensure timely resolutio
Action Building Search Requests – both External (Building & Plumbing Searches – EPBUILD/BPSER/Form 19) and Internal
Process additional documentation applications lodged by Private Certifiers, including hard copy submissions
Prepare and support statutory building applications for Council Certifiers and Building Officers
Maintain accurate records, databases, and document management systems
Assist with data entry, reporting, and compliance-related administrative tasks
Coordinate internal workflows and support process improvements
Liaise with internal departments and external stakeholders to ensure consistent service delivery
Contribute to a positive team environment through collaboration and knowledge sharing

About You

To be successful in this role, you will demonstrate:
Experience in an administrative or business support role
Strong organisational skills with the ability to manage competing priorities
High level of attention to detail and accuracy in data management
A customer-focused approach with strong communication skills
Ability to handle confidential and sensitive information appropriately
Proficiency in Microsoft Office (Word, Excel, Outlook)
Experience with TechnologyOne or similar systems (highly regarded)
Initiative and problem-solving skills with the ability to work independently
Strong time management and ability to meet deadlines
Adaptability and willingness to learn new processes and systems

Desirable Skills & Experience

Experience in local government, compliance, or building/planning environments
Records management or document control experience
Understanding of administrative processes related to statutory applications
Experience supporting workflow systems, CRM platforms, or case management tools

Why City of Moreton Bay?

What you do with your life matters. It’s the same with your career.

We’re the third-largest council in Australia and one of the fastest-growing areas. As Australia’s newest city, we’re building something that’s never been done before: a new kind of city, inspired and empowered by a new kind of council.

This is your opportunity to develop skills and experience in a truly unique place, at a truly unique point in time.

At City of Moreton Bay, we’re focused on the vital work we do today. But we’re also focused on the future. On what can be – for our city, our Council and your career.

Here’s what you’ll love about a career with us:
See it. To build a city of the future, first, you have to see it. The polycentric city we’re building will bring greater prosperity, sustainability and affordability to our city. This is your chance to contribute to something that’s never been done before.
Shape it. You’ll get hands-on in a rewarding career, serving and strengthening our communities for today and tomorrow. Our work is diverse, interesting and it matters – and it’s yours to shape and own.
Live it. Contribute to the city you and your family want to live in and enjoy the lifestyle you deserve. And if you don’t live here, you’ll still find pride and connection in so many ways with our successful, resilient team.

You’ll also enjoy a range of other benefits:
Find a better work-life balance with a nine-day (72.5-hour) fortnight, plus a hybrid, flexible working environment with some work-from-home days.
Negotiated salary increases locked in through our EBA - 4.5% in July 2026 and a further 4% in July 2027 (or CPI capped at 4.5%, whichever is greater).
Advance your skills and career through our Study, Training And Research Scheme (STARS).
Make your pay go further with salary packaging options on novated leases, superannuation payments, smartphones and devices.
Prioritise your health and wellbeing with discounted health insurance, free annual flu vaccinations and our Fitness Passport Program.
Get support when you and your family need it most with our 24/7 confidential counselling service
Our Caboolture office has local parking on site and is close to public transport networks, making for an easy commute.

Ready for a career that matters?

Join City of Moreton Bay, and help shape our city of the future.

As part of the recruitment process, applicants will be required to undergo a National Criminal History Check.

To obtain further details please contact our Careers team at [email protected].

Your Future City.
See it. Shape it. Live It.

City of Moreton Bay extends across the traditional lands of the Jinibara, Kabi Kabi, and Turrbal peoples, and we acknowledge and pay respects to Traditional Custodians. We believe diversity of thought, background and experience creates better outcomes for our people and communities, and we strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people of all ages, genders, abilities and cultural backgrounds.

Advertised: 17 Jun 2026
Applications close: 24 Jun 2026 23:55

Apply Now

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