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General Manager, Services ANZ

GE HEALTHCARE -
Mascot NSW

Apply Now

Job Details

Contract

Qualifications

Management
Sales
Technical support
Master's degree
Bachelor's degree
Business Administration
Leadership
Communication skills

Full Job Description

Job Description Summary

The Services General Manager (GM) is responsible for functional support of the Service organization, managing the complex customer service business through leadership & development of the team. In addition, this role will drive the Solutions business through collaboration with the commercial organization. The GM will create a culture to achieve customer loyalty.

Job Description

Key Responsibilities Include:

Setting the agenda, initiatives, and culture in the service organisation to help ensure that financial, employee, and customer goals are met or exceeded in the region
Establishes and fosters enterprise-wide customer relationships that have significant impact on the financial and customer health of the organisation
Accountable for positive leadership of direct reports and entire Service organisation to include ongoing direction, coaching, and career development
Drives business results and manages customer relationships within area of responsibility
Owns operational processes (Preventative Maintenance (PM) completion, Overtime management, Non-contract Revenue, Field Engineer Tool utilization)
Leads and cultivates a culture in line with the GE Leadership Behviours underpinned by integrity
Develops strong customer relationships and serves as the interface between customer and all GE Healthcare organizations creating “one GE Healthcare” for the customer
Proactively identifies customer needs and develops and implements customer specific solutions
Leads service delivery which continuously surpasses customer expectations
Leverages internal relationships to enhance business performance and customer experiences.
Promotes a safe working environment and ensures compliance with applicable Environmental, Health & Safety policies and procedures
Drives change initiatives as required to improve efficiencies and execute on business commitments.

Quality Specific Goals:

Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
Complete all planned Quality & Compliance training within the defined deadlines.
Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
Ensure timely dispatch closure.
Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.
Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Required Qualifications:

Bachelor’s degree
At least 7 years of leadership experience or equivalent experience with leadership and technical support
Proven experience leading a team, managing customer relationships and/or managing a P&L or comparable business unit.
Ability to develop and execute multiple priorities and approaches to meet objectives
Exceptional interpersonal skills
Willingness to travel

Preferred Qualifications:

MBA
Prior field sales or field service experience
Proven leadership and ability to orchestrate resources and motivate teams
Strong business acumen
An inclusive leader that builds a connection to the workforce through personal involvement and trust
Proven ability to influence and drive change through exceptional written and verbal communication skills
Demonstrated tendency to challenge the status quo and drive constant improvement in process and ability to achieve organizational goals
Understanding of customer/marketplace and drivers that influence customer behavior
Previous direct report management/leadership experience
Ability to resolve complex issues within functional area and/or area of expertise
Ability to develop and execute multiple priorities and approaches to meet objectives
Direct customer relationship experience
Proven ability to effectively communicate across a distributed workforce

Additional Information

Relocation Assistance Provided: No

Apply Now

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