In-Demand Cafe retail Jobs in Sydney, Nsw

Problem Manager
Optus —Macquarie Park NSW
- Microsoft Excel
- Management
- Parental leave
1d
Finance Officer
Greenstone Financial Services —Bella Vista NSW
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
- Travel reimbursement
- Free food
Quick Apply
10d
Delivery Driver
United Meat Co —Strathfield South NSW
- $24.95 - $47.21 an hour
- Contract
- In-person
Quick Apply
Hotel Accountant
AccorHotel —Sydney NSW
- Full-time
- Finance
- Organisational skills
- Accounting
- Employee assistance program
Quick Apply
2d
Fitness - Fitness Coach
Virgin Active —Sydney NSW
- Part-time
- First Aid Certification
- Parental leave
- Employee assistance program
Quick Apply
Commercial Analyst, Projects
Optus —Sydney NSW
- Parental leave
12d
Sales - Membership Consultant
Virgin Active —Frenchs Forest NSW
- Full-time
- Hospitality
- Sales
- Parental leave
- Employee assistance program
Quick Apply
Manager - QSA Frameworks
Optus —Sydney NSW
- Analysis skills
- Parental leave
4d
Customer Insights & Data Analyst
Jivaro —Rosebery NSW
- $140,000 - $150,000 a year
- Full-time
- Remote
- CRM software
- Management
- SQL
- Parental leave
Optical Dispenser and Keyholder - Winston Hills
Oscar Wylee —Winston Hills NSW
- Part-time
- Communication skills
- Retail sales
Quick Apply
5d
Strategy & Business Operations Associate
SKUTOPIA —Alexandria NSW
- Full-time
- Analysis skills
- AI
- Business
- Gym membership
Quick Apply
Practice Manager - Greencross Five Dock
Greencross Vets —Five Dock NSW
- Part-time
- Nursing
- No degree
- Patient care
- Employee discount
- Fuel discount
Quick Apply
12d
Vision Services Manager
EssilorLuxottica —North Sydney NSW
- Full-time
- Hybrid work
- ERP systems
- Microsoft Office
- POS
4d
Site Manager - Villawood
Bunnings —Villawood NSW
- Weekend availability
- Sales
- Leadership
- Café
- Parental leave
6d
CRM & Digital Analyst
Jivaro —Rosebery NSW
- $140,000 - $150,000 a year
- Full-time
- Remote
- CRM software
- Management
- SQL
- Parental leave
Senior Marketing Manager Governance and Creative Excellence
Optus —Sydney NSW
- Marketing
- Parental leave
4d
Contact Centre Specialist
Optus —Macquarie Park NSW
- Communication skills
- Parental leave
- Employee discount
6d
Business Development Representative (Hospitality)
Lightspeed Commerce, Inc. —Sydney NSW
- Full-time
- Hybrid work
- Hospitality
- Sales
- Customer service
- Annual leave
Quick Apply
Account Manager (Hospitality)
Lightspeed Commerce, Inc. —Sydney NSW
- Full-time
- Hybrid work
- Hospitality
- Sales
- Salesforce
- Annual leave
Quick Apply
10d
Director, Strategic Contracts
Optus —Sydney NSW
- Microsoft Word
- Parental leave
- Employee discount
12d

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Problem Manager

Optus -
Macquarie Park NSW

Apply Now

Job Details

1 day ago

Benefits

Onsite gym
Parental leave

Qualifications

Microsoft Excel
Management
Incident management
ITIL
Problem management

Full Job Description

Date: 4 Jul 2026

Location: Macquarie Park, Australia

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Company: Singtel Group

At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians.

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.

We’re looking for a motivated and detail-oriented Problem Manager to join our Managed Service Operations team within Optus Enterprise & Business.

In this role, you’ll lead the end-to-end problem management lifecycle—investigating root causes, reducing incident recurrence, and improving service health for enterprise clients. Working within an ITIL-based framework, you’ll collaborate across incident, change, and configuration management teams, as well as external vendors and delivery partners.

While a technical background is highly valued, we’re also open to experienced service management professionals with strong stakeholder engagement skills and a passion for driving continuous improvement.

Your Day-to-Day:
Coordinate the identification, investigation, and resolution of technical problems, working across resolver teams and vendors to deliver root cause analysis and permanent fixes.
Maintain accurate problem records and manage known errors through a robust KEDB to support incident diagnostics and prevention.
Analyse trends across incidents and problems to proactively recommend and drive service improvement initiatives.
Collaborate with internal teams and external partners to minimise the impact of unresolved or repeat issues across client environments.
Produce clear, insightful reports and present findings to internal and external stakeholders, contributing to continuous improvement and audit compliance.
Ensure all process documentation and work instructions remain up to date and aligned with ISO 20000 and ITIL best practices

What We're Looking For:
Minimum 3 years’ experience in Problem or Incident Management, ideally in an enterprise or managed services environment.
Working knowledge of ITIL frameworks (Foundation required; OSA or Intermediate level highly regarded).
Strong stakeholder management and coordination skills, with the ability to engage across technical, delivery, and customer teams.
Confident in conducting root cause analysis, managing known errors, and delivering practical, long-term solutions.
Intermediate Excel or reporting platform experience, with the ability to interpret data trends and provide clear reporting.
Australian Citizenship required, with eligibility for AGSVA Baseline clearance (current clearance desirable).
Technical knowledge of voice, data, or infrastructure environments is advantageous, but not essential.

What’s in it for you?

Competitive remuneration and colleague discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners.
Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym, and on-site childcare centre.
Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive.

If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

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Apply Now

Refine Your Search

cafe retail jobs in sydney, nsw

Problem Manager

Finance Officer

Delivery Driver

Hotel Accountant

Fitness - Fitness Coach

Commercial Analyst, Projects

Sales - Membership Consultant

Manager - QSA Frameworks

Customer Insights & Data Analyst

Optical Dispenser and Keyholder - Winston Hills

Strategy & Business Operations Associate

Practice Manager - Greencross Five Dock

Vision Services Manager

Site Manager - Villawood

CRM & Digital Analyst

Senior Marketing Manager Governance and Creative Excellence

Contact Centre Specialist

Business Development Representative (Hospitality)

Account Manager (Hospitality)

Director, Strategic Contracts

I want to receive the latest job alert for cafe retail in sydney, nsw

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