In-Demand Technical support Jobs in Point Cook Vic

eLearning Engagement & IT Support Officer
Acknowledge Education —Melbourne VIC
- Full-time
- Customer service
- Working with children
- Organisational skills
- Health insurance
Quick Apply
6d
Service Desk Analyst
Fujitsu —Melbourne VIC
- Hybrid work
- Software troubleshooting
- Customer service
- Communication skills
HRIS System Administrator
Department of Justice and Community Safety —Melbourne City Centre VIC
- $100,894 - $114,476 a year
- Full-time
- Management
- Administrative experience
- Working with children
10d
IT Support Engineer
Adore Beauty —Melbourne VIC
- Weekend availability
- Azure
- Office
- POS
10d
IT L3 Support
Fujitsu —Melbourne VIC
- Contract
- Azure
- Management
Quick Apply
IT Service Desk Analyst
PFD Food Services —Melbourne VIC
- Full-time
- Microsoft Outlook
- Salesforce
- Microsoft Office
- Health insurance
- Gym membership
12d
IT Infrastructure Specialist - Networks
Toll Group —Melbourne VIC
- Full-time
- Analysis skills
Desktop Support Engineer
BluBiz Solutions —Melbourne VIC
- Full-time
- Management
- Computer Science
- Bachelor's degree
- Paid training
Senior Paraplanner – Technical & Advice Support
Focus Financial Partners —Melbourne VIC
- Management
- Financial services
- Communication skills
Principal Technical Support Engineer
Rocket Software —Melbourne VIC
- Full-time
- Customer service
- Research
- Communication skills
Senior Service Desk Technician
Hall & Wilcox Lawyers —Melbourne VIC
- Full-time
- Customer service
- Communication skills
- Parental leave
- Free food
IT Support Administrator - 0.5 FTE
FrankieOne —Melbourne VIC
- Part-time
- Hybrid work
- Management
- Sales
- Administrative experience
Service Desk Analyst
Mercy Health Australia —Richmond VIC
- Full-time
- Hybrid work
- Communication skills
11d
Systems Network Administrator
MUJI Retail (Australia) —Melbourne VIC
- $100,000 a year
- Full-time
- Hybrid work
- Management
- POS
- Communication skills
- Work from home
- Employee assistance program
Quick Apply
4d
Service Desk & Desktop Analyst
MEGT Australia —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Customer service
- Communication skills
- Health insurance
- Parental leave
4d
Service Desk Manager
APM Group —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
Quick Apply
7h
IT Application Systems Administrator - Contract or Permanent
NCS Australia —Melbourne VIC
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Parental leave
Quick Apply
Finance Systems Administrator
Peter MacCallum Cancer Centre —Melbourne VIC
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- EMR systems
- Annual leave
14d
IT and online digital services support
EMC Technologies —Melbourne VIC
- Management
- Marketing
- EMR systems
IT Service Desk Analyst
CBP Lawyers —Melbourne VIC
- Full-time
- Microsoft Access
- Management
- Customer service
- Gym membership

I want to receive the latest job alert for technical support in point cook vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support jobs near point cook vic

Desktop Support Technician jobs in Melbourne VIC

IT Support jobs in Melbourne VIC

Network Administrator jobs in Melbourne VIC

Infrastructure Specialist jobs in Melbourne VIC

Systems Administrator jobs in Melbourne VIC

Service Desk Analyst jobs in Melbourne VIC

Customer Service jobs in Blacktown Nsw

Customer Service jobs in Brisbane Qld

Service Leader jobs in Geelong Vic

Service Leader jobs in Birkdale Qld

Service Leader jobs in Lismore Nsw

Night Shift Service Station jobs in Melbourne Vic

Service Leader jobs in Springfield Qld

It Support jobs in Sydney Nsw

Desktop Support Technician jobs in Carrum Downs Vic

Desktop Support Technician jobs in Wollongong Nsw

Disability Support Worker jobs in Albury Nsw

Remote Support Worker jobs in Western Australia

Support Worker jobs in Dandenong Vic

Desktop Support Technician jobs in Cannon Hill Qld

eLearning Engagement & IT Support Officer

Acknowledge Education -
Melbourne VIC

Quick Apply

Job Details

Full-time
6 days ago

Benefits

Health insurance
Insurance services

Qualifications

Jira
Power BI
Customer service
Learning technology
Working with children
Organisational skills
LMS
Working with Children Check
Moodle
Communication skills

Full Job Description

Company Description

Melbourne CBD | Full-time

Help shape exceptional digital learning experiences

Are you passionate about technology, education, and helping people succeed?

We're looking for an eLearning Engagement & IT Support Officer to join our national eLearning team and play a key role in supporting staff and students across our learning environments. This is a hands-on role where you'll combine your technical expertise, customer service skills, and passion for education to ensure seamless access to digital learning technologies and student management systems.

You'll be the go-to support specialist for learning technologies, classroom systems, and student management platforms, helping create an engaging and effective learning experience for both staff and students.

About Us

Acknowledge Education is one of Australia's leading private education providers, supporting more than 8,000 students across campuses in Melbourne, Sydney, Brisbane, Adelaide and Perth.

As part of the UP Education Group, we're committed to innovation, quality education, and student success. With exciting growth and transformation underway, there's never been a better time to join our team.

Job Description

About the Role

Reporting to the eLearning Design Team Leader, you'll provide frontline support across a range of learning technologies, classroom systems, and student management platforms.

Working closely with academic staff, student services, compliance teams, and IT, you'll help ensure our digital learning environments run smoothly and effectively for both Acknowledge Education and the International College of Hotel Management (ICHM).

Key Responsibilities

Provide real-time support to academic staff using Moodle, RTO Manager, and classroom technologies.
Assist students with LMS access, online learning tools, and digital learning resources.
Respond to and manage support requests through the Jira ticketing system, providing timely resolution and escalation where required.
Prepare and set up Moodle courses for new teaching periods, including uploading learning materials, configuring assessments, gradebooks, and course settings.
Maintain and support student records and system processes within RTO Manager, including updating student results and assisting with enrolment-related activities.
Troubleshoot LMS, SMS, and classroom technology issues to minimise disruption to teaching and learning activities.
Facilitate staff development workshops and training sessions in collaboration with the eLearning team.
Support integration and effective use of learning and student management systems across the organisation.
Gather feedback on digital learning challenges and opportunities and contribute to continuous improvement initiatives.
Work collaboratively with academic, operational, compliance, and support teams to enhance the overall student and staff experience.

Qualifications

About You

You're a proactive and service-focused professional who enjoys solving problems, supporting people, and working with technology in a dynamic education environment.

Essential Skills & Experience

Relevant qualifications in Information Technology, Information Management, or a related field.
Demonstrated experience using and administering Moodle.
Demonstrated experience using and supporting RTO Manager.
Experience working with Jira or similar ticketing and support management systems.
Strong troubleshooting skills across digital learning platforms, software applications, and classroom technologies.
Excellent interpersonal and communication skills, with the ability to build positive relationships with a diverse range of stakeholders.
Strong organisational skills and the ability to manage competing priorities independently.
Current Employee Working with Children Card

Desirable

Experience working with data, reporting, and analytics, including generating reports and using visualisation tools such as Power BI.
Understanding of instructional design principles and online student engagement strategies.
Experience gathering, analysing, and reporting feedback to improve systems, services, or user experiences.
Experience working within higher education, vocational education, or other education environments.

Additional Information

Why Join Us?

$1,500 annual professional development allowance
Health insurance discounts through Bupa
Career development opportunities across the UP Education Group
Supportive and collaborative team culture
Opportunity to make a genuine impact on student and staff success
Work with innovative learning technologies and contribute to the future of digital education
Acknowledge Education is part of UP Education group – a leading education provider: https://www.up.education/

If you're passionate about technology, education, and delivering exceptional support experiences, we'd love to hear from you.

Apply now and help create outstanding digital learning experiences at Acknowledge Education.

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

Quick Apply

Refine Your Search

technical support jobs in point cook vic

eLearning Engagement & IT Support Officer

Service Desk Analyst

HRIS System Administrator

IT Support Engineer

IT L3 Support

IT Service Desk Analyst

IT Infrastructure Specialist - Networks

Desktop Support Engineer

Senior Paraplanner – Technical & Advice Support

Principal Technical Support Engineer

Senior Service Desk Technician

IT Support Administrator - 0.5 FTE

Service Desk Analyst

Systems Network Administrator

Service Desk & Desktop Analyst

Service Desk Manager

IT Application Systems Administrator - Contract or Permanent

Finance Systems Administrator

IT and online digital services support

IT Service Desk Analyst

I want to receive the latest job alert for technical support in point cook vic

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected