In-Demand Technical support Jobs in Point Cook Vic

Level 1 Windows Network Support
Medical iT —Melbourne VIC
- Microsoft Outlook
- Customer service
- Writing skills
IT Technician
IT Hero Pty Ltd —North Melbourne VIC
- From $31.19 an hour
- Customer service
- Senior Secondary Certificate of Education
- Education
- Travel reimbursement
Quick Apply
Senior IT Administrator
Victoria Police —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
12d
Associate Technical Support Engineer, Supercharger
Tesla —Cremorne VIC
- Weekend availability
- CRM software
- SQL
- Bachelor's degree
10d
HRIS System Administrator
Department of Justice and Community Safety —Melbourne City Centre VIC
- $100,894 - $114,476 a year
- Full-time
- Management
- Administrative experience
- Working with children
8d
IT L3 Support
Fujitsu —Melbourne VIC
- Contract
- Azure
- Management
Quick Apply
Data Center IT Support Engineer, MEL - DCO
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Computer Science
- AWS
- Bachelor's degree
Principal Technical Support Engineer
Rocket Software —Melbourne VIC
- Full-time
- Customer service
- Research
- Communication skills
IT Service Desk Analyst
PFD Food Services —Melbourne VIC
- Full-time
- Microsoft Outlook
- Salesforce
- Microsoft Office
- Health insurance
- Gym membership
10d
Desktop Support Engineer
BluBiz Solutions —Melbourne VIC
- Full-time
- Management
- Computer Science
- Bachelor's degree
- Paid training
Senior Service Desk Technician
Hall & Wilcox Lawyers —Melbourne VIC
- Full-time
- Customer service
- Communication skills
- Parental leave
- Free food
eLearning Engagement & IT Support Officer
Acknowledge Education —Melbourne VIC
- Full-time
- Customer service
- Working with children
- Organisational skills
- Health insurance
Quick Apply
4d
Installer Support, Technical Specialist
Tesla —Cremorne VIC
- Full-time
- CRM software
- Microsoft Office
- Communication skills
IT Service Desk Team Lead
FYFE —Melbourne VIC
- Paid training
- Parental leave
12d
Graduate IT Service Desk Analyst
FYFE —Melbourne VIC
- Computer Science
- Communication skills
- Paid training
- Parental leave
12d
Senior Paraplanner – Technical & Advice Support
Focus Financial Partners —Melbourne VIC
- Management
- Financial services
- Communication skills
IT Application Systems Administrator - Contract or Permanent
NCS Australia —Melbourne VIC
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Parental leave
Quick Apply
Service Desk & Desktop Analyst
MEGT Australia —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Customer service
- Communication skills
- Health insurance
- Parental leave
2d
IT Infrastructure Specialist - Networks
Toll Group —Melbourne VIC
- Full-time
- Analysis skills
Systems Network Administrator
MUJI Retail (Australia) —Melbourne VIC
- $100,000 a year
- Full-time
- Hybrid work
- Management
- POS
- Communication skills
- Work from home
- Employee assistance program
Quick Apply
3d

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Level 1 Windows Network Support

Medical iT -
Melbourne VIC

Apply Now

Job Details

Qualifications

Microsoft Outlook
Customer service
Writing skills
English
Microsoft Exchange
Microsoft Office
Dental software
Education
DNS
Diploma
Communication skills

Full Job Description

About the business

Who are We

We are a rapidly growing and innovative IT managed services company focusing on Corporate, Medical, Engineering and Legal Market Verticals with offices based in NSW, ACT & VIC. As a company we have established a strong market presences and looking to expand the support desk team. We have a great team culture, a team working environment hosted in new offices and complimented with excellent relationships with our clients. We work closely with our staff and invest time in developing them with weekly training & development. Our Senior IT Engineer team continually looks at innovative solutions available for the medical and dental practices; and in turn trains our support staff. We are very passionate in providing high levels of service and delivery for our clients and have a very low client drop off rate. Be a part of a company that listens to the feedback of their staff and clients and enjoy the success of being apart of our goal in becoming the leader in the IT arena.

About the role

The following tasks will be required in your day to day role:

Dealing directly with clients and providing day-to-day support, rectification and maintenance of IT equipment and Network infrastructure.
Able to conduct Installation of office 365 and proficient with outlook and email configurations.
Providing help desk support and work with IT troubleshooting desktop, thin clients, remote user’s.
Understanding of network infrastructure i.e. DNS, IP Address, Subnets etc.
Be able to repair PC and change RAM, Hard Drives and other hardware components.
Experience working with Backup Nas, Synology, QNAP and other onsite backup systems.
Evaluating PC and Networking hardware and Peripherals as part of a project team to carry out IT
Experience with working with network printers, Dymo printers and USB printers.
Assisting Engineers with network deployments on projects.
Providing support to networks – Windows and Apple Devices.
Opening ports on router and level 1 router support
Attending onsite for computer or server breakdown scenarios.
Worked with Firewalls Cisco, Fortinet, Watch Guard, Sophos, draytek
Maintaining appropriate configuration standards and procedures of all IT Hardware and software both Server and Desktop;
Providing Desktop Support to PC’s and Thin Clients, laptops,
Working with smart switches and POE switches
Installing anti-virus endpoints and experience with working cloud based antivirus
Managing incoming daily support matters- Email and telephone
Providing polite conduct with all clients – acknowledge that our clients may not understand IT.
Conducting scheduled network maintenance’s on Servers and PC’s
Learn and assist with Implementing Windows Server and Terminal server environments
Learn how to configure cloud environments on multiple platforms
Providing customers support on Cloud based server environments
Data entry and updating client configuration and documentation.
Working with support related items for Office 365 and Microsoft Exchange Online services
Monitor Backups Onsite and offsite backup systems.
Monitoring Network security and report threats.
Managing Virtualised Servers and work with troubleshooting.
Highly Desired but not essential- understanding of Medical Director, Pracsoft, Bluechip, Genie, Shexie, Dental 4 Windows software programs
Experience or understanding with Apple products and networks – desired
Skills and experience
Clear communication & be able to articulate professionally with clients.
Proficient English-compulsory requirements
Proficient email writing and correct grammar writing skills.
Customer service orientated.
Attention to detail and good follow up skills
Multi task and work well under pressure.
Be able to juggle multiple tickets and tasks
Attention to detail
Very organised
Honest Person
Open to feedback
Manage incoming daily support matter
Polite conduct with all Clients
Be extremely organised and communicate with the account managers. (Communication Skills, good English)
Report back feedback and update on changes.
Conducts own research – continual ongoing self- development

Essential Requirements:

Tertiary Education, Diploma, Degree Qualification or equivalent
This role is not suitable for a call centre help desk operator style support person. You must be able to work towards a solution for support items for clients and be able to multi-task whilst doing so.
Feedback form our recent candidate that joined our team “Loved It learnt so much, love the team, I would it do it again any day”
As the role is dealing directly with our clients you will need to have good communication with proficient English and be able to articulate professionally.

Apply Now

Refine Your Search

technical support jobs in point cook vic

Level 1 Windows Network Support

IT Technician

Senior IT Administrator

Associate Technical Support Engineer, Supercharger

HRIS System Administrator

IT L3 Support

Data Center IT Support Engineer, MEL - DCO

Principal Technical Support Engineer

IT Service Desk Analyst

Desktop Support Engineer

Senior Service Desk Technician

eLearning Engagement & IT Support Officer

Installer Support, Technical Specialist

IT Service Desk Team Lead

Graduate IT Service Desk Analyst

Senior Paraplanner – Technical & Advice Support

IT Application Systems Administrator - Contract or Permanent

Service Desk & Desktop Analyst

IT Infrastructure Specialist - Networks

Systems Network Administrator

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