In-Demand Front of house manager Jobs in Queensland

Swim School Customer Experience Manager - Mount Ommaney
Carlile Swim Operations Pty Ltd —Brisbane QLD
- Full-time
- Administrative experience
- First Aid Certification
- In-person
Quick Apply
Executive Housekeeper - Gold Coast
silk —Gold Coast QLD
- $73,000 - $80,000 a year
- Full-time
- Leadership
- Health insurance
- Employee discount
Quick Apply
4d
Assistant Manager - Chermside
The Body Shop Australia Pty Ltd —Chermside QLD
- $61,499 - $61,500 a year
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- Sales
- Organisational skills
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- Employee discount
Quick Apply
Assistant Restaurant Manager
Pappa Flock —Upper Mount Gravatt QLD
- $27 - $33 an hour
- Weekend availability
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AXL + CO Retail Assistant - TOOWOOMBA
AXL & CO —Toowoomba QLD
- Customer service
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Master Barista / Espresso Bar Manager
Otto’s Market —Townsville QLD
- Full-time
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International Student Ambassadors (Casual)
University of the Sunshine Coast —Caboolture QLD
- $43.98 an hour
- University
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6d
Casual Chef
University of the Sunshine Coast —Buderim QLD
- $43.98 an hour
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EOI: Service Manager / Advisor - Dalby
Black Truck & Ag —Dalby QLD
- Urgently hiring
- Organisational skills
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Site Supervisor - Residential
Living Gems Pty Ltd —Townsville QLD
- Full-time
- Carpentry
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2d
Food and Beverage Attendant
Yakiniku Goen —Rochedale QLD
- $30 - $35 an hour
- Customer service
- In-person
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Quick Apply
Guest Experience Officer - Brisbane North Rental Village
Ingenia Communities —Aspley QLD
- Full-time
- Hospitality
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- Microsoft Office
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Food and Beverage Supervisor
Noosa Springs —Noosa Heads QLD
- Weekend availability
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Security Officer
Certis Group —Fortitude Valley QLD
- Urgently hiring
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- First Aid Certification
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Medical Reception Front Office Manager – Carina (Head Office)
HandsOn —Carina QLD
- Full-time
- Medical office experience
- Front desk
- In-person
Quick Apply
Receptionist
KBR —Ascot QLD
- 8 hour shift
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3d
Senior Associate - Front End Construction
Clayton Utz —Brisbane QLD
- Full-time
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HJ Glasshouse Mountains - Crew Member
OTR —Glass House Mountains QLD
- On-the-job training
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Food & Beverage - Attendant
Ingenia Communities —Diddillibah QLD
- Remote
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- Restaurant
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Costing Clerk / Service Advisor
Peter Warren Automotive Holdings —Robina QLD
- Full-time
- Sales
- Customer service
- Administrative experience
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2d

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Swim School Customer Experience Manager - Mount Ommaney

Carlile Swim Operations Pty Ltd -
Brisbane QLD

Quick Apply

Job Details

Permanent | Full-time

Qualifications

Administrative experience
Swimming
First Aid Certification
Working with Children Check
Leadership
Communication skills
Child welfare

Full Job Description

Customer Experience Manager – Carlile Swim

Mount Ommaney, QLD
Full Time or Part Time Options
Join Australia’s most respected swim school network

Be Part of an Established Centre with a Growing Team

Carlile Swim Mount Ommaney is a thriving and well-established swim school, and we’re looking for a Customer Experience Manager to join our leadership team and support the centre’s continued growth.

This is a fantastic opportunity for someone ready to step into, or grow, their leadership while playing a key role in customer experience, team development and centre performance.

About Carlile Swim:

When Children Swim Better, Families Feel Safer

At Carlile Swim, we believe every child should learn to swim well. As Australia’s leading swim school, we deliver millions of lessons each year across a growing national network, helping children become safer, more confident swimmers for life.

Founded by Forbes and Ursula Carlile, Carlile Swim pioneered the learn-to-swim industry in Australia and has been shaping it for 80 years. They established Australia’s first commercial swim school and set the standard for teaching methods, innovation and an uncompromising commitment to child safety that continues today.

We see the impact every day. Families gain confidence. Children develop independence. Communities become safer around water.

Because swimming isn’t optional. It’s essential.

The Opportunity:

With the support of the Carlile Swim Support Office and guidance from the Swim School Manager, you will help lead and strengthen a high-performing Customer Experience team within a busy and growing centre environment.

You will play a key role in shaping the customer journey and maintaining the high service standards Carlile Swim is known for, ensuring every family experiences care, professionalism and efficiency throughout their swim journey.

The Role & You:

You are a dynamic, people-focused leader with a genuine passion for customer experience and operational excellence.

Reporting directly to the Swim School Manager, you will oversee customer experience delivery across the school and work closely with the Program Manager to support smooth day-to-day operations and a unified leadership approach.

This is a hands-on leadership role where you will lead the Customer Experience team, support Pool Deck Supervisors, manage administration and work actively within the program across customer experience, pool deck supervision and teaching shifts, while fostering a strong customer-focused culture within the centre.

What Carlile Expects from You:

A strong sense of purpose, understanding that what you do truly matters
A commitment to creating value for families who trust Carlile with their children
A leadership style that is caring, supportive and inclusive
A collaborative mindset and willingness to contribute to team success
Respect and integrity in everything you do, with child safety at the centre of decisions
A willingness to innovate and embrace new ideas as we continue to evolve

Key Responsibilities:

Recruit, train and mentor Customer Experience team members and Pool Deck Supervisors
Conduct performance reviews and support team development
Manage team rosters and staffing to support operational efficiency
Work regular operational shifts across customer experience, pool deck supervision and teaching, leading by example within the program
Monitor customer service standards and deliver ongoing team training
Complete administration tasks including reconciliation, banking, stock ordering and stocktakes
Oversee customer communications, bookings and enquiries
Partner with the Swim School Manager to improve processes and centre operations
Foster a safe, inclusive and supportive team culture
Ensure compliance with WHS, child protection and safety standards

Skills & Qualifications:

Education

Swim Teacher qualification (or willingness to obtain)
Current CPR and First Aid Certificate
Working With Children Check

Experience

Experience leading customer experience or front-of-house teams
Experience with rostering, administration and team leadership
Strong operational capability and attention to detail

Technical Skills

Confidence using booking, scheduling and operational systems

Soft Skills

Strong communication, leadership and mentoring skills
Sound understanding of safeguarding children and WHS standards

Why Join Carlile Swim?

Work with Australia’s leading swim school and a brand with 80 years of proven impact and strong community focus
Be part of a purpose-led team helping children become safer, more confident swimmers for life
Work with a supportive and collaborative team
Grow your career in a role with real meaning

At Carlile Swim we lead with P.A.C.E. Our people are Passionate, All In, Connected and always Evolving.

Ready to Make a Splash?

If you’re excited by the opportunity to lead an exceptional customer experience team within a thriving and growing centre, we’d love to hear from you.

Apply now to join Carlile Swim Mount Ommaney.

Carlile Swim is committed to protecting children and young people from harm. All appointments are subject to appropriate screening and safeguarding requirements.

Company Overview
Carlile Swim is a nationally recognised swim school network with more than 150 years of combined experience and over 30 locations across Australia. Now united under one brand, we are committed to leading the industry and enriching the communities we serve through exceptional swim education and water safety.

Work Location: In person

Quick Apply

Refine Your Search

front of house manager jobs in queensland

Swim School Customer Experience Manager - Mount Ommaney

Executive Housekeeper - Gold Coast

Assistant Manager - Chermside

Assistant Restaurant Manager

AXL + CO Retail Assistant - TOOWOOMBA

Master Barista / Espresso Bar Manager

International Student Ambassadors (Casual)

Casual Chef

EOI: Service Manager / Advisor - Dalby

Site Supervisor - Residential

Food and Beverage Attendant

Guest Experience Officer - Brisbane North Rental Village

Food and Beverage Supervisor

Security Officer

Medical Reception Front Office Manager – Carina (Head Office)

Receptionist

Senior Associate - Front End Construction

HJ Glasshouse Mountains - Crew Member

Food & Beverage - Attendant

Costing Clerk / Service Advisor

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