In-Demand Technical support Jobs in Underwood, Qld

Senior IT Support Technician
Fitness and Lifestyle Group —West End QLD
- Full-time
- Hybrid work
- CRM software
- Salesforce
- No degree
- Employee assistance program
- Employee discount
Flight Operations Technical Support Officer
Virgin Australia —Brisbane QLD
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Communication skills
- Work from home
Service Desk Engineer
Employment Hero —Brisbane QLD
- Full-time
- Azure
- Computer Science
- Software troubleshooting
1d
Specialist IT Engineer
Urban Utilities —Fortitude Valley QLD
- Weekend availability
- Management
- In-person
- Communication skills
- Health insurance
- Parental leave
5d
ICT Support Administrator
Goodstart Early Learning —Murarrie QLD
- $80,000 - $90,000 a year
- Full-time
- Gym membership
5d
ICT Infrastructure Engineer
Goodstart Early Learning —Murarrie QLD
- Full-time
- Azure
- Management
- Scripting
- Gym membership
Systems Administrator
Accenture —Brisbane QLD
- Full-time
- Azure
- Management
- DevOps
Procurement Specialist - ICT
National Heavy Vehicle Regulator —Brisbane QLD
- From $135,995.90 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Communication skills
- Health insurance
12d
IT Operations Specialist
ALSTOM —Milton QLD
- Engineering
- ERP systems
- Health insurance
- Annual leave
11d
Technical Support Officer - Vepa Labs
Vepalabs —Murarrie QLD
- Full-time
- Blood sampling
- Customer service
- Microsoft Office
Quick Apply
Service Desk Technician
Hatch —Brisbane QLD
- Microsoft Office
Quick Apply
3d
ICT Procurement and Contract Specialist
Queensland Government —Brisbane QLD
- Analysis skills
- Communication skills
- Negotiation
8d
Senior Technical Customer Support Engineer - Australia
ClickHouse —Brisbane QLD
- On call
- Remote
- Azure
- AWS
- AI
- Health insurance
Systems Administrator
Redpath Mining —Eagle Farm QLD
- Full-time
- Life insurance
IT Support Specialist
VALD —Brisbane QLD
- Full-time
- Azure
- Administrative experience
- Communication skills
Quick Apply
2d
Services Specialist - Technical Support Engineering
Baker Hughes —Brisbane QLD
- Full-time
- Engineering
- English
- Bachelor's degree
- Disability insurance
- Life insurance
2d
Technical Support (BMS & Controls) | Brisbane
Katz Recruitment —Brisbane QLD
- Full-time
- Mechanic experience
- Customer service
- Office
Quick Apply
9d
Team Lead Support Analyst- Centrered IT
Lyra Technology Group —Brisbane QLD
- Full-time
- Hybrid work
- Azure
- IT
- Computer skills
Quick Apply
5d
Senior ICT & Security Engineer
Stantec —Brisbane QLD
- Part-time
- Microsoft Access
- Communication skills
- Work from home
- Employee assistance program
IT Field Technician
DXC Technology —Brisbane QLD
- Full-time
- Customer service
- In-person
- Time management

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Senior IT Support Technician

Fitness and Lifestyle Group -
West End QLD

Apply Now

Job Details

Full-time

Benefits

Employee assistance program
Employee discount
Gym membership

Qualifications

CRM software
Knowledge management
Salesforce
Leadership
Communication skills
Workday

Full Job Description

About Fitness & Lifestyle Group

Fitness & Lifestyle Group ( FLG) is Asia Pacific's largest group of corporately owned health and wellness clubs — 310+ locations, 600,000+ members, and five of the region's most recognised fitness brands: Fitness First Australia, Goodlife Health Clubs, Jetts Fitness, Zap Fitness and Barry's .

We're headquartered in Australia with regional offices across South East Asia, and we're on a mission to help our global community live stronger, happier lives.

The Opportunity:

As a Senior IT Support Technician , you’ll play a vital role in keeping Fitness & Lifestyle Group’s clubs and support offices running at their best, ensuring our teams have reliable, seamless technology so they can focus on delivering exceptional member experiences.

Acting as a trusted technical partner, you’ll use your L2 support expertise to resolve issues across desktop, applications, and mobile platforms. Your work will directly enable our frontline teams to operate efficiently, with a strong focus on keeping our CRM and HCM systems stable, intuitive, and ready to support the moments that matter most for our members and people.

You’ll also be instrumental in bringing new technology to life across the business. Supporting project pilots and rollouts, you’ll identify and solve issues early, capture real user insights, and translate them into clear, actionable outcomes for delivery teams. By owning incidents end-to-end, you’ll help remove friction, reduce disruption, and keep projects moving forward—ensuring successful adoption and lasting impact.

Collaboration sits at the heart of this role. You’ll work closely with club teams, frontline staff, vendors, and internal specialists to build confidence in our systems and create a smooth, connected experience across the business. Along the way, you’ll spot opportunities to improve processes, close system gaps, and drive smarter, more efficient ways of working.

You’ll also act as a key escalation point, bridging IT Support with our Modern Workplace, Cloud, and Security teams, helping to ensure alignment, continuity, and a culture of continuous improvement.

This role is perfect for someone who is motivated by impact; Someone who enjoys solving problems, enabling others to succeed, and playing a hands-on role in delivering technology that genuinely improves how people work every day.

Key Duties and Responsibilities Include (but are not limited to):

IT Support & Escalation

Act as the primary escalation point for the Service Desk team, providing advanced troubleshooting and resolution for complex issues.

Diagnose and resolve hardware, software, systems, and network problems across a wide range of technologies.

Troubleshoot Modern Workplace, Cloud, and Security-related issues, ensuring all appropriate steps are taken before escalating to Level 3 teams.

Deliver expert support for CRM and HCM systems, including issue resolution, user assistance , and process documentation.

Project Support & Troubleshooting

Take ownership of incidents from initial report through to resolution or handover, ensuring all cases are thoroughly documented and context-rich before escalation.

Troubleshoot, investigate, and gather information on inflight IT projects, with a particular focus on the pilot phase of project rollouts.

Identify project-related issues and work collaboratively with project implementor teams to secure timely resolutions.

Serve as the Subject Matter Expert (SME) for newly onboarded projects, providing guidance and support throughout the rollout process.

Highlight system gaps, unclear workflows, and configuration issues to drive ongoing improvements.

Knowledge Management

Create and maintain internal knowledge base articles to support Service Desk Agents and ensure consistency in support delivery.

Ensure documentation is regularly reviewed and updated to reflect current systems, processes, and contact information.

Support

Provide mentorship and training to Service Desk team members to uplift capability and knowledge.

Assist in the delivery of IT projects as directed by IT Leadership, contributing technical expertise and support.

About you:

This role is suitable for a self-motivated IT specialist with a growth mindset who is committed to providing our teams with outstanding levels of service. They will be solutions-focused, positive, and in constant pursuit of self-development .

Skills & E xperience:

Essential

Relevant tertiary IT qualifications and certification or related discipline OR equivalent industry experience ( 3+ years)

Experience working with HCM and/or CRM platforms

Microsoft Certifications or relevant experience

Excellent customer-facing and communication skills.

Ability to contribute effectively as part of a project team, supporting application/system rollouts, and resolving systemic issues.

Experience monitoring systems, collecting metrics, and producing insightful reports to drive improvements.

Experience collaborating with vendors and coordinating support teams for onsite investigations and issue resolution.

Desirable:

Experience trouble shooting within Workday

Experience troubleshooting within Salesforce

In return we offer you

Complementary all access Goodlife Gym Membership, plus one for a friend
FLG is committed to promoting a healthy work-life balance. We offer a hybrid work model, mixing 60/40 office (Monday, Tuesday and Thursday) and work-from-home responsibilities.
Modern open-plan office with onsite cafe and complimentary barista coffee
Anniversary leave days and additional complimentary memberships through FLG's Recognition of Service Program
Be recognised and rewarded by your peers for living our values with FLG's People's Champion awards
Enjoy exclusive employee discounts with industry leading fitness, travel, fashion and retail brands through FLG's partner discount program
Employee Assistance Program

Our commitment to diversity & inclusion

At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.

We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.

Apply Now!

Apply Now

Refine Your Search

technical support jobs in underwood, qld

Senior IT Support Technician

Flight Operations Technical Support Officer

Service Desk Engineer

Specialist IT Engineer

ICT Support Administrator

ICT Infrastructure Engineer

Systems Administrator

Procurement Specialist - ICT

IT Operations Specialist

Technical Support Officer - Vepa Labs

Service Desk Technician

ICT Procurement and Contract Specialist

Senior Technical Customer Support Engineer - Australia

Systems Administrator

IT Support Specialist

Services Specialist - Technical Support Engineering

Technical Support (BMS & Controls) | Brisbane

Team Lead Support Analyst- Centrered IT

Senior ICT & Security Engineer

IT Field Technician

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