In-Demand It support technician Jobs in Morningside, Qld

IT Support Specialist, Level 1 - PKCG
Lyra Technology Group —Brisbane QLD
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick Apply
13d
IT Technician
WV Technologies Pty Ltd —Brendale QLD
- $31.19 - $33.84 an hour
- Temporary
- Organisational skills
- Communication skills
- Employee assistance program
Quick Apply
3d
IT Service Desk Officer
Plantation Homes —Springwood QLD
- Microsoft Office
- In-person
2d
GAZ - APS 5 - IT Service Support Officer - Information Technology
Federal Court of Australia —Brisbane QLD
- $88,834 - $96,829 a year
- Weekend availability
- Management
- Analysis skills
- AI
12d
IT Support Analyst
Centorrino Technologies —Brisbane QLD
- Contract
- Management
- Customer service
- Communication skills
Quick Apply
9d
IT Support Specialist
VALD —Brisbane QLD
- Full-time
- Azure
- Administrative experience
- Communication skills
Quick Apply
4d
Service Desk Analyst
Brennan IT —Brisbane QLD
- Weekend availability
- Azure
- Management
- Computer Science
Technical Support Officer - Vepa Labs
Vepalabs —Murarrie QLD
- Full-time
- Blood sampling
- Customer service
- Microsoft Office
Quick Apply
Service Desk Technician
Hatch —Brisbane QLD
- Microsoft Office
Quick Apply
4d
Senior IT Support Technician
Fitness and Lifestyle Group —West End QLD
- Full-time
- Hybrid work
- CRM software
- Salesforce
- No degree
- Employee assistance program
- Employee discount
ATS Service Desk Team Lead - APAC
Applied Medical —Geebung QLD
- Full-time
- Management
- Software troubleshooting
- Research
- Employee assistance program
Control Systems Support Engineer
KION Group AG —Acacia Ridge QLD
- Full-time
- Engineering
- Communication skills
- Health insurance
- Parental leave
ICT Procurement and Contract Specialist
Queensland Government —Brisbane QLD
- Analysis skills
- Communication skills
- Negotiation
10d
Specialist IT Engineer
Urban Utilities —Fortitude Valley QLD
- Weekend availability
- Management
- In-person
- Communication skills
- Health insurance
- Parental leave
6d
Team Lead Support Analyst- Centrered IT
Lyra Technology Group —Brisbane QLD
- Full-time
- Hybrid work
- Azure
- IT
- Computer skills
Quick Apply
7d
Systems Administrator
Redpath Mining —Eagle Farm QLD
- Full-time
- Life insurance
Technical Support Lead - Brisbane
Egis Group —Brisbane QLD
- Full-time
- Hospitality
- Computer Science
- Customer service
- Parental leave
Quick Apply
11d
IT Operations Specialist
ALSTOM —Milton QLD
- Engineering
- ERP systems
- Health insurance
- Annual leave
12d
Service Desk Engineer
Employment Hero —Brisbane QLD
- Full-time
- Azure
- Computer Science
- Software troubleshooting
2d
Procurement Specialist - ICT
National Heavy Vehicle Regulator —Brisbane QLD
- From $135,995.90 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Communication skills
- Health insurance
13d

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IT Support Specialist, Level 1 - PKCG

Lyra Technology Group
Brisbane QLD

Quick Apply

Job Details

Permanent | Full-time
13 days ago

Qualifications

Incident management
Customer service
IT support
Communication skills

Full Job Description

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of

Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

About the Position

One of our operating companies, PKCG, is looking for an IT Support Specialist, Level 1 to join their team.

As a Level 1, IT Support Specialist, you will play a key role in delivering high-quality IT support across a diverse Managed Service Provider environment. You will work closely with customers to troubleshoot and resolve technical issues, provide excellent service, and ensure incidents are handled efficiently and professionally.

This is a customer-focused technical role suited to someone who enjoys solving problems, working across different technology environments, and building strong client relationships. You’ll also be expected to recognise when an issue requires additional expertise and confidently escalate it to senior technical resources.

Responsibilities

Deliver responsive, professional technical support across multiple customer environments.
Troubleshoot and resolve incidents and service requests within agreed scope and service standards.
Provide clear, timely and professional communication to customers.
Accurately document work performed, resolutions and relevant customer environment details.
Identify complexity, risk or uncertainty and escalate issues appropriately.
Follow established processes, security practices and technology standards.
Support Microsoft 365, Windows desktop and server environments, hybrid infrastructure and remote workers.
Work with core MSP tools including HaloPSA, Datto and IT Glue.
Support endpoint security and monitoring technologies such as Huntress and ThreatLocker.
Apply networking fundamentals across firewalls, VPNs and switching, with escalation where required.
Manage competing customer priorities while maintaining a high standard of service.
Participate in a light after-hours and on-call roster to support customer and operational requirements.

Skills Required

2+ years' experience, preferably working within a Managed Service Provider/ customer facing environment.
Strong experience supporting Windows-based environments and Microsoft 365.
Excellent customer service and communication skills.
Strong troubleshooting and problem-solving ability.
Sound professional judgement, with the ability to identify when escalation is required.
Ability to manage multiple customers, incidents and priorities effectively.
A strong understanding of IT support processes, security practices and documentation standards.
A willingness to learn new technologies and work across varied customer environments.

Benefits

Ongoing professional development and funded certification support.
Modern technology stack including HaloPSA, Microsoft technologies and automation platforms.
Flexible working arrangements
Regular team events and social activities.
Collaborative,supportive and high-performing team culture.

Company Overview

Please visit https://lyratechgroup.com/careers/ for more information

Quick Apply

Refine Your Search

it support technician jobs in morningside, qld

IT Support Specialist, Level 1 - PKCG

IT Technician

IT Service Desk Officer

GAZ - APS 5 - IT Service Support Officer - Information Technology

IT Support Analyst

IT Support Specialist

Service Desk Analyst

Technical Support Officer - Vepa Labs

Service Desk Technician

Senior IT Support Technician

ATS Service Desk Team Lead - APAC

Control Systems Support Engineer

ICT Procurement and Contract Specialist

Specialist IT Engineer

Team Lead Support Analyst- Centrered IT

Systems Administrator

Technical Support Lead - Brisbane

IT Operations Specialist

Service Desk Engineer

Procurement Specialist - ICT

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