In-Demand Solution architect Jobs in Canberra, Act

Junior Genesys Cloud CX Architect
Unisys —Canberra ACT
- Full-time
- Management
- Customer service
- Communication skills
1d
Director: Presales Enterprise Architecture (Defence)
NTT DATA —Canberra ACT
- Full-time
- Azure
- Engineering
- AWS
Strategic Account Technology Strategist, Defence and Intelligence
Microsoft —Canberra ACT
- Full-time
- Azure
- AI
.NET Developer – Azure, C#, Web API
radk tech pty ltd —Canberra ACT
- Contract
- Azure
- Computer Science
- DevOps
Quick Apply
6d
Snr PMO Leader - National Security and Defence, Worldwide Public Sector
Amazon Web Services Australia Pty Ltd —Canberra ACT
- Full-time
- Management
- AWS
- Team management
- Health insurance
- Employee assistance program
Chief Architect
Leidos —Canberra ACT
- Full-time
- Computer Science
- Bachelor's degree
- AI
- Annual leave
E2E Architect (AU Citizen with Security Clearance)
Accenture —Canberra ACT
- Full-time
- Azure
- Master's degree
- Analysis skills
- On-the-job training
Project Delivery Lead – Application Migration to Cloud
Unisys —Canberra ACT
- Azure
- Management
- PMP
Senior Manager - ServiceNow - Technology Consulting
EY —Canberra ACT
- Computer Science
- Business development
- Bachelor's degree
- Parental leave
Senior Forward Deployed Engineer
Accenture —Canberra ACT
- Full-time
- Azure
- Computer Science
- Engineering
- On-the-job training
- Parental leave
Cloud/ Systems Engineer
Showtime Consulting —Canberra ACT
- Contract
- Azure
- Management
- DevOps
Quick Apply
12d
Director, Platforms, Virtualisation and Infrastructure | Full-time Permanent
Digital Canberra —Canberra ACT
- $149,172 - $167,151 a year
- Full-time
- Hybrid work
2d
Developer Automation Tester
Accenture —Canberra ACT
- Full-time
- Azure
- Management
- DevOps
- On-the-job training
- Parental leave
Cyber Security - Design & Deploy Engineer / Architect
Fujitsu —Barton ACT
- Azure
- Microsoft Office
8d
Lead Cloud Migration Architect
Unisys —Canberra ACT
- Azure
- AWS
- AI
Senior IP Core Network Project Manager
Showtime Consulting —Canberra ACT
- Management
- Computer Science
- Engineering
2d
Technical Specialist (D365 CE) ACT
Canon —Canberra ACT
- Azure
- DevOps
- Analysis skills
- Work from home
Enterprise Architect (Lead Cloud Applications Migration Architect)
Unisys —Canberra ACT
- Azure
- AWS
- Presentation skills
11d
Technical Specialists | NV-2 - TSPV - EOI
Leidos —Canberra ACT
- Full-time
- Communication skills
- Annual leave
Software Engineer - 9 months
Leidos —Canberra ACT
- Full-time
- Analysis skills
- Software development
- Leadership
- Annual leave

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solution architect jobs near canberra, act

Junior Genesys Cloud CX Architect

Unisys -
Canberra ACT

Apply Now

Job Details

Full-time
1 day ago

Qualifications

Management
Incident management
Customer service
Communication skills

Full Job Description

What success looks like in this role:

We're looking for a Junior Genesys Cloud CX Architect to support mission-critical contact centre services, providing Level 1 and 2 support across Genesys Cloud CX, telephony, call routing, IVRs, user administration, and platform enhancements. Working alongside senior engineers, you'll resolve incidents, support upgrades and changes, maintain service performance, and contribute to the ongoing improvement of critical customer environments

Providing Level 1 and 2 support for Genesys Cloud CX users and services.
Troubleshooting issues across agents, queues, call routing, telephony, user access, and reporting.
Monitoring incidents, alerts, and service requests to ensure timely resolution.
Managing user administration, licensing, permissions, and contact centre configuration.
Supporting platform upgrades, enhancements, testing, and software deployments.
Assisting with IVR and Architect flow maintenance under senior guidance.
Contributing to incident investigations, root cause analysis, and service improvements.
Maintaining technical documentation, procedures, and knowledge articles.
Collaborating with internal teams, stakeholders, vendors, and support partners.
Participating in on-call and after-hours support when required.

You will be successful in this role if you have:

Basic knowledge of Genesys Cloud CX or contact centre technologies.
Understanding of contact centre operations and customer service environments.
Familiarity with telephony, call routing, and queue management concepts.
Experience with incident and service request management.
Strong troubleshooting and problem-solving skills.
Ability to follow documented procedures and technical guidance.
Strong communication and stakeholder engagement skills.
A genuine desire to learn cloud, telephony, and contact centre technologies.

If you're looking to take the next step in your technology career and grow your expertise in Genesys Cloud and contact centre solutions, we'd love to hear from you.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] . US job seekers can find more information about Unisys’ EEO commitment here .

Apply Now

Refine Your Search

solution architect jobs in canberra, act

Junior Genesys Cloud CX Architect

Director: Presales Enterprise Architecture (Defence)

Strategic Account Technology Strategist, Defence and Intelligence

.NET Developer – Azure, C#, Web API

Snr PMO Leader - National Security and Defence, Worldwide Public Sector

Chief Architect

E2E Architect (AU Citizen with Security Clearance)

Project Delivery Lead – Application Migration to Cloud

Senior Manager - ServiceNow - Technology Consulting

Senior Forward Deployed Engineer

Cloud/ Systems Engineer

Director, Platforms, Virtualisation and Infrastructure | Full-time Permanent

Developer Automation Tester

Cyber Security - Design & Deploy Engineer / Architect

Lead Cloud Migration Architect

Senior IP Core Network Project Manager

Technical Specialist (D365 CE) ACT

Enterprise Architect (Lead Cloud Applications Migration Architect)

Technical Specialists | NV-2 - TSPV - EOI

Software Engineer - 9 months

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