In-Demand Operations clerk Jobs in Parramatta, Nsw

Complaint Resolution Officer
Department of Customer Service —Sydney NSW
- $102,936 - $113,579 a year
- Full-time
- Customer service
- Case management
- In-person
2d
Senior Project Officer
NSW Department of Communities and Justice —Parramatta NSW
- $133,348 - $146,945 a year
- Full-time
- Research
- Analysis skills
- No degree
- Employee assistance program
5d
Team Leader - Learning and Development - NSWSO
NSW Department of Communities and Justice —Parramatta NSW
- $116,981 - $129,492 a year
- Full-time
- Management
- No degree
- Leadership
- Employee assistance program
3d
Executive Coordinator, Clerk Grade 5/6 - Parliament of NSW - Sydney
Department of Parliamentary Services —Sydney NSW
- $102,936 - $113,579 a year
- Full-time
11d
Clerical Support - Ward Clerk/Administrative Officer
Western Sydney Local Health District —Sydney NSW
- $66,608.03 - $71,570.21 a year
- Full-time
- Customer service
- Databases
- Administrative experience
9d
Manager, Talent Systems, Projects & Delivery
Department of Customer Service —Sydney NSW
- $154,231 - $178,369 a year
- Full-time
- Hybrid work
- Recruiting
- Communication skills
3d
Asset Configuration Manager
NSW Department of Communities and Justice —Parramatta NSW
- $133,348 - $146,945 a year
- Full-time
- Analysis skills
- No degree
- Leadership
- Employee assistance program
1d
Senior Classification and Placement Officer Clerk Grade 7/8 -Parklea
NSW Department of Communities and Justice —Parklea NSW
- $116,981 - $129,492 a year
- Call employer
- Management
- Analysis skills
- Leadership
4d
Manager, Procurement, Clerk Grade 9/10 - Parliament of NSW - Sydney
Department of Parliamentary Services —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- No degree
- Communication skills
9d
Grants Manager
Department of Customer Service —Sydney NSW
- $116,981 - $129,492 a year
- Full-time
- Administrative experience
- Analysis skills
- Communication skills
10d
Summer Clerk - Legal
Société Générale —Sydney NSW
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
13d
Senior Assessment Officer
Department of Customer Service —Sydney NSW
- $116,981 - $129,492 a year
- Full-time
- Analysis skills
- Supervising experience
- Communication skills
10d
Inventory Clerk (AU)
DroneShield Limited —Sydney NSW
- Full-time
- Administrative experience
- Office experience
Quick Apply
5d
Registry Lead Officer Certificates
Department of Customer Service —Sydney NSW
- $102,936 - $113,579 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
3d
Debtors Clerk
Harvey Norman —Taren Point NSW
- Full-time
- Office
- Data entry
- Computer skills
11d
Principal Registration Officer
Department of Customer Service —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Hybrid work
- Office
- Leadership
- Communication skills
4d
Ward Clerk Maternity Ward Westmead
Western Sydney Local Health District —Sydney NSW
- $34.93 - $36.09 an hour
- Part-time
- Customer service
- Administrative experience
9d
Associate Manager, Venue Services & Events
Museums of History NSW —Sydney NSW
- $116,981 - $129,492 a year
- Call employer
- Hospitality
- CPR Certification
- Sales
3d
Senior Systems Administrator (Concur)
Department of Customer Service —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Hybrid work
- Administrative experience
12d
Administration Officer Level 2 - Mental Health Services
Western Sydney Local Health District —Sydney NSW
- $66,608.03 - $71,570.21 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
14d

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Complaint Resolution Officer

Department of Customer Service -
Sydney NSW

Apply Now

Job Details

Full-time
$102,936 - $113,579 a year
2 days ago

Qualifications

Customer service
Case management
Communication skills

Full Job Description

Department of Customer Service

Reference number

req53807

Occupation

Call Centre Services

Work type

Full-Time

Location

Sydney City

Salary Information

$102,936 - $113,579 base + super

Closing date

11 September 2026 at 10:00am

Complaint Resolution Officer
Independent Review Office
Clerk Grade: 5/6
Employment Type: x3 ongoing roles

Please note that the role will be on site for 4 weeks for an initial training period. After which you'll be office-based at least 5 days per fortnight for full-time roles (pro-rata for part-time), with the remaining days worked flexibly as agreed.

Join the Independent Review Office (IRO) in our new Engagement and Resolution Team

We’re growing our service delivery capability and looking for customer-focused people to join the IRO. These new roles sit across our tiered operating model from first contact triage through to complex complaint investigation, helping people navigate statutory compensation schemes and supporting fair, timely and evidence-based outcomes.

Our tiered service delivery model

Level 1 (First contact): respond to enquiries, complete intake and triage, and guide people to the right pathway.
Level 2 (Resolution): manage lower to moderate complexity complaints end-to-end, gather information, assess responses and drive resolution.
Level 3 (Complex complaints & investigations): handle complex, sensitive and high-risk matters requiring investigation, evidence analysis and defensible outcomes.

Complaint Resolution Officer - Level 1/Level 2

Help people get to resolution. You’ll deliver quality frontline complaint handling and support end-to-end resolution activities across our Level 1/Level 2 service. Working in a structured complaints framework, you’ll assess matters, gather information, analyse responses and communicate outcomes balancing empathy with accuracy, timeliness and procedural fairness.

Manage lower to moderate complexity complaints to resolution, following SOPs, scripts and complaints management tools.
Obtain and record information and documentation from complainants, insurers and stakeholders; maintain accurate, secure records.
Provide advice about entitlements, obligations and complaints/dispute resolution processes, and explain next steps in plain English.
Prepare and issue notices to obtain information; review and assess insurer responses and make recommendations.
Triage more complex matters for referral and support the conduct of complaints and investigations to meet quality and time standards.
Identify issues requiring escalation and contribute to team knowledge and continuous improvement.

What you’ll bring: experience in customer service/case management support or complaints handling, strong written communication, sound judgement, and resilience when supporting distressed or dissatisfied clients.

Why join the IRO?

Meaningful work that supports fairness, transparency and accountability in a values-based environment
Exposure to diverse matters, from first contact problem-solving through to complex investigations.
A supportive team environment with coaching, peer learning and continuous improvement.

Flexible ways of working (as agreed) and access to NSW Government benefits.

Essential requirements & screening

While the role description outlines specific essential requirements, all roles require strong customer service and communication skills, the ability to work with sensitive information, and a commitment to procedural fairness. A satisfactory criminal records check applies. Appointment and ongoing assignment may also be subject to mandatory pre-employment and ongoing probity screening in accordance with relevant legislation and policies (requirements may vary by role).

How to apply:

Review the role description and apply by submitting an up-to-date resume and a brief cover letter outlining your relevant experience and why you’re interested in the IRO.

Please note candidates invited to interview will be required to complete additional assessments.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Salary Grade 5/6, with the base salary for this role starting at $102936 base plus superannuation

For enquiries relating to recruitment please contact Meg Rapley via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: 11 September 2026 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Apply Now

Refine Your Search

operations clerk jobs in parramatta, nsw

Complaint Resolution Officer

Senior Project Officer

Team Leader - Learning and Development - NSWSO

Executive Coordinator, Clerk Grade 5/6 - Parliament of NSW - Sydney

Clerical Support - Ward Clerk/Administrative Officer

Manager, Talent Systems, Projects & Delivery

Asset Configuration Manager

Senior Classification and Placement Officer Clerk Grade 7/8 -Parklea

Manager, Procurement, Clerk Grade 9/10 - Parliament of NSW - Sydney

Grants Manager

Summer Clerk - Legal

Senior Assessment Officer

Inventory Clerk (AU)

Registry Lead Officer Certificates

Debtors Clerk

Principal Registration Officer

Ward Clerk Maternity Ward Westmead

Associate Manager, Venue Services & Events

Senior Systems Administrator (Concur)

Administration Officer Level 2 - Mental Health Services

I want to receive the latest job alert for operations clerk in parramatta, nsw

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