In-Demand Technical support Jobs in Fortitude Valley, Qld

IT Support Specialist, Level 1 - PKCG
Lyra Technology Group —Brisbane QLD
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick Apply
10d
ICT Support Administrator
Goodstart Early Learning —Murarrie QLD
- $80,000 - $90,000 a year
- Full-time
- Gym membership
4d
IT Operations Specialist
ALSTOM —Milton QLD
- Engineering
- ERP systems
- Health insurance
- Annual leave
10d
Service Desk Engineer
Employment Hero —Brisbane QLD
- Full-time
- Azure
- Computer Science
- Software troubleshooting
9h
IT Support Specialist
VALD —Brisbane QLD
- Full-time
- Azure
- Administrative experience
- Communication skills
Quick Apply
1d
IT Field Technician
DXC Technology —Brisbane QLD
- Full-time
- Customer service
- In-person
- Time management
Control Systems Support Engineer
KION Group AG —Acacia Ridge QLD
- Full-time
- Engineering
- Communication skills
- Health insurance
- Parental leave
IT Support Analyst
Centorrino Technologies —Brisbane QLD
- Contract
- Management
- Customer service
- Communication skills
Quick Apply
7d
Team Lead Support Analyst- Centrered IT
Lyra Technology Group —Brisbane QLD
- Full-time
- Hybrid work
- Azure
- IT
- Computer skills
Quick Apply
4d
Senior IT Support Technician
Fitness and Lifestyle Group —West End QLD
- Full-time
- Hybrid work
- CRM software
- Salesforce
- No degree
- Employee assistance program
- Employee discount
Systems Administrator
Accenture —Brisbane QLD
- Full-time
- Azure
- Management
- DevOps
Services Specialist - Technical Support Engineering
Baker Hughes —Brisbane QLD
- Full-time
- Engineering
- English
- Bachelor's degree
- Disability insurance
- Life insurance
1d
IT Technician
WV Technologies Pty Ltd —Brendale QLD
- $31.19 - $33.84 an hour
- Temporary
- Organisational skills
- Communication skills
- Employee assistance program
Quick Apply
1d
Senior Technical Customer Support Engineer - Australia
ClickHouse —Brisbane QLD
- On call
- Remote
- Azure
- AWS
- AI
- Health insurance
Principal Integrated Product Support Specialist (Battlespace Communications Systems)
Boeing —Brisbane QLD
- Hybrid work
- Databases
- Communication skills
- Tuition reimbursement
- Annual leave
14d
ATS Service Desk Team Lead - APAC
Applied Medical —Geebung QLD
- Full-time
- Management
- Software troubleshooting
- Research
- Employee assistance program
Flight Operations Technical Support Officer
Virgin Australia —Brisbane QLD
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Communication skills
- Work from home
System Application Support Engineer
NTT —Brisbane QLD
- Contract
- Laboratory experience
- Manufacturing
Quick Apply
2d
Technical Support (BMS & Controls) | Brisbane
Katz Recruitment —Brisbane QLD
- Full-time
- Mechanic experience
- Customer service
- Office
Quick Apply
8d
System Development Engineer, Core Networking (Relocation support available)
Amazon Support Services Pty Ltd —Brisbane QLD
- Full-time
- AWS
- Health insurance
- Employee assistance program

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IT Support Specialist, Level 1 - PKCG

Lyra Technology Group
Brisbane QLD

Quick Apply

Job Details

Permanent | Full-time
10 days ago

Qualifications

Incident management
Customer service
IT support
Communication skills

Full Job Description

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of

Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

About the Position

One of our operating companies, PKCG, is looking for an IT Support Specialist, Level 1 to join their team.

As a Level 1, IT Support Specialist, you will play a key role in delivering high-quality IT support across a diverse Managed Service Provider environment. You will work closely with customers to troubleshoot and resolve technical issues, provide excellent service, and ensure incidents are handled efficiently and professionally.

This is a customer-focused technical role suited to someone who enjoys solving problems, working across different technology environments, and building strong client relationships. You’ll also be expected to recognise when an issue requires additional expertise and confidently escalate it to senior technical resources.

Responsibilities

Deliver responsive, professional technical support across multiple customer environments.
Troubleshoot and resolve incidents and service requests within agreed scope and service standards.
Provide clear, timely and professional communication to customers.
Accurately document work performed, resolutions and relevant customer environment details.
Identify complexity, risk or uncertainty and escalate issues appropriately.
Follow established processes, security practices and technology standards.
Support Microsoft 365, Windows desktop and server environments, hybrid infrastructure and remote workers.
Work with core MSP tools including HaloPSA, Datto and IT Glue.
Support endpoint security and monitoring technologies such as Huntress and ThreatLocker.
Apply networking fundamentals across firewalls, VPNs and switching, with escalation where required.
Manage competing customer priorities while maintaining a high standard of service.
Participate in a light after-hours and on-call roster to support customer and operational requirements.

Skills Required

2+ years' experience, preferably working within a Managed Service Provider/ customer facing environment.
Strong experience supporting Windows-based environments and Microsoft 365.
Excellent customer service and communication skills.
Strong troubleshooting and problem-solving ability.
Sound professional judgement, with the ability to identify when escalation is required.
Ability to manage multiple customers, incidents and priorities effectively.
A strong understanding of IT support processes, security practices and documentation standards.
A willingness to learn new technologies and work across varied customer environments.

Benefits

Ongoing professional development and funded certification support.
Modern technology stack including HaloPSA, Microsoft technologies and automation platforms.
Flexible working arrangements
Regular team events and social activities.
Collaborative,supportive and high-performing team culture.

Company Overview

Please visit https://lyratechgroup.com/careers/ for more information

Quick Apply

Refine Your Search

technical support jobs in fortitude valley, qld

IT Support Specialist, Level 1 - PKCG

ICT Support Administrator

IT Operations Specialist

Service Desk Engineer

IT Support Specialist

IT Field Technician

Control Systems Support Engineer

IT Support Analyst

Team Lead Support Analyst- Centrered IT

Senior IT Support Technician

Systems Administrator

Services Specialist - Technical Support Engineering

IT Technician

Senior Technical Customer Support Engineer - Australia

Principal Integrated Product Support Specialist (Battlespace Communications Systems)

ATS Service Desk Team Lead - APAC

Flight Operations Technical Support Officer

System Application Support Engineer

Technical Support (BMS & Controls) | Brisbane

System Development Engineer, Core Networking (Relocation support available)

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