In-Demand Incident & problem specialist Jobs in Parramatta, Nsw

Front Office Technical Support Specialist
MNL Technologies —Sydney NSW
- Full-time
- Microsoft Excel
- Management
- SQL
Quick Apply
1d
Senior Contact Centre Specialist
Optus —Macquarie Park NSW
- Management
- AWS
- Communication skills
- Parental leave
Senior Systems Admin Payroll Officer
Department of Customer Service —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
11d
Quality and Compliance Specialist
Anglicare —Macquarie Park NSW
- Full-time
- Analysis skills
- Communication skills
- Employee assistance program
- Gym membership
MS Core Cloud Specialist CS and IMS-2
Ericsson —Sydney NSW
- Computer science
- Education
- Bachelor's degree
13d
Senior Coordinator Cyber Response
Department of Customer Service —Sydney NSW
- $133,348 - $146,945 a year
- Weekend availability
- Hybrid work
- Analysis skills
- Leadership
- Annual leave
- Employee assistance program
4h
MS Core Cloud Specialist CS and IMS-1
Ericsson —Sydney NSW
- Computer science
- Education
- Bachelor's degree
13d
Network Technical Specialist for Infra
Infosys —Sydney NSW
- $108,571 - $119,893 a year
- Rotating roster
- Azure
- Management
- Computer Science
- Health insurance
- Parental leave
WHS Consultant
Marsh —Sydney NSW
- Full-time
- Hybrid work
- Management
- Communication skills
Analyst Security Operations
Commonwealth Bank —Sydney NSW
- 12 hour shift
- Management
- Communication skills
14d
HSES Governance & Management Systems Specialist
John Holland —Pyrmont NSW
- Writing skills
- Analysis skills
- Construction experience
- Parental leave
Technical Support Engineer
Showtime Consulting —Sydney NSW
- Full-time
- Azure
- DevOps
- AWS
Quick Apply
3d
Resource Manager-Data Center (Trades, Apprentices & Industrial Expert)
CBRE —Sydney NSW
- Full-time
- Management
- Administrative experience
- Education
Manager - Line 2 Compliance Advisory
Bank of Queensland —Sydney NSW
- Full-time
- Management
- Analysis skills
- Financial services
- Parental leave
- Employee assistance program
Technical Specialist - Managed Networks
Optus —Macquarie Park NSW
- Engineering
- Scripting
- Leadership
- Parental leave
9d
Senior Mobility Specialist
Datacom —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Communication skills
- On-the-job training
- Parental leave
Quick Apply
General Manager HSE | Experiences & Attractions
Journey Beyond —Sydney NSW
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
6d
AWS Consultant - AWS Connect - CX
Concentrix —Sydney NSW
- Full-time
- DevOps
- SQL
- AWS
Application Analyst - Mobility & Airport Technology Systems
Unisys —Rhodes NSW
- Full-time
- Management
- Customer service
- Administrative experience
8h
Support Engineer
Dipole Group —North Sydney NSW
- $80,001 - $100,000 a year
- Full-time
- Databases
- AWS
- In-person
Quick Apply

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incident & problem specialist jobs near parramatta, nsw

Front Office Technical Support Specialist

MNL Technologies
Sydney NSW

Quick Apply

Job Details

Full-time
1 day ago

Qualifications

Desktop support
Microsoft Excel
Management
Technical support
SQL
Scripting
SharePoint
Financial services
Communication skills
Office experience

Full Job Description

Front Office Technical Support Specialist

Location: Sydney, Australia
Contract: 12 Months
Work Arrangement: On-site
Work Authorization: Australian work authorization required

About the Role

We are seeking an experienced Front Office Technical Support Specialist to provide dedicated on-site technology support to approximately 20 users within a financial services trading and operations environment in Sydney.

This is a hands-on L1/L2 support role suited to someone who is comfortable working directly with front-office users, troubleshooting issues under time pressure, and collaborating with regional APAC and US technology teams.

Key Responsibilities

Provide responsive, hands-on L1/L2 technical support to trading and operations users on the trading floor.
Troubleshoot and support Windows, Active Directory, SharePoint, local networks, storage, and data center infrastructure.
Support and troubleshoot user-facing tools developed using Microsoft Excel, VBA, and Python.
Build, configure, manage, and retire Linux virtual machines in accordance with standard operational procedures.
Assist with storage strategy, data migration, and knowledge transfer activities.
Monitor, troubleshoot, and resolve infrastructure and end-user technology issues.
Escalate complex incidents and coordinate resolution with APAC and US technology teams.
Maintain clear technical documentation and follow established operational and change-management processes.

Required Skills & Experience

Previous technical support experience within financial services, preferably in a front-office, investment banking, or trading-floor environment.
Strong practical experience with:
Active Directory
Microsoft SharePoint
Local network infrastructure
Storage environments
Windows desktop/user support
Hands-on experience building and managing Linux VMs.
Practical scripting/automation experience using VBA and Python.
Strong troubleshooting and problem-solving skills.
Ability to prioritize and respond effectively in a high-pressure trading environment.
Excellent communication skills and the ability to work directly with traders, operations users, and technology teams.
Australian work authorization is mandatory.

Desirable Skills

Basic database support experience, including SQL and SQL estate management.
Experience supporting front-office trading platforms such as Fidessa or Triton.
Experience with storage migration projects.
Familiarity with infrastructure lifecycle management.
Experience working with distributed technology teams across APAC and the US.

Ideal Candidate

The ideal candidate is a technically strong and methodical support professional who enjoys working directly with business users and can quickly diagnose and resolve issues in a demanding financial-services environment.

If you have experience supporting trading-floor users and a strong combination of desktop support, infrastructure, Linux, scripting, and financial-services technology, we would like to hear from you.

Please apply with your updated CV/resume outlining your relevant financial-services and technical support experience.

Application Question(s):

Please mention the Visa Type you hold.

Work Authorisation:

Australia (Required)

Location:

Sydney NSW (Required)

Work Location: In person

Quick Apply

Refine Your Search

incident & problem specialist jobs in parramatta, nsw

Front Office Technical Support Specialist

Senior Contact Centre Specialist

Senior Systems Admin Payroll Officer

Quality and Compliance Specialist

MS Core Cloud Specialist CS and IMS-2

Senior Coordinator Cyber Response

MS Core Cloud Specialist CS and IMS-1

Network Technical Specialist for Infra

WHS Consultant

Analyst Security Operations

HSES Governance & Management Systems Specialist

Technical Support Engineer

Resource Manager-Data Center (Trades, Apprentices & Industrial Expert)

Manager - Line 2 Compliance Advisory

Technical Specialist - Managed Networks

Senior Mobility Specialist

General Manager HSE | Experiences & Attractions

AWS Consultant - AWS Connect - CX

Application Analyst - Mobility & Airport Technology Systems

Support Engineer

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