In-Demand Telecommunications Jobs in Parramatta, Nsw

Operations Service Owner
Optus —Macquarie Park NSW
- Management
- Engineering
- No degree
- Parental leave
- Employee discount
5h
Project Manager
Veridapt —Chatswood NSW
- Hybrid work
- Management
- Microsoft Office
- Electrical experience
- Parental leave
- Employee assistance program
Network and Telecommunications Manager
Macquarie University —Macquarie University NSW
- Up to $180,000 a year
- Full-time
- Hybrid work
- Azure
- AWS
- University
- Employee assistance program
3d
Head of Commercial Sales Specialists
Equifax —Sydney NSW
- Full-time
- Hybrid work
- Management
- Sales
- Finance
- Employee assistance program
Senior Network Engineer
Anchorleaf Pty Ltd —Sydney NSW
- $650 - $800 a day
- Contract
- Hybrid work
- Engineering
- Analysis skills
- In-person
Quick Apply
5d
Field Installer Repairer - Sydney
Telstra Business Technology Centre Perth South —Sydney NSW
- 8 hour shift
- Parental leave
Technician
HighForce —Sydney NSW
- Urgently hiring
Sales Development Representative
Vocus —North Sydney NSW
- Full-time
- CRM software
- Sales
- Customer service
- Parental leave
Quick Apply
10d
Bid Manager - Major Projects
UGL Limited —Sydney NSW
- Full-time
- Management
- Communication skills
- Negotiation
- Wellness program
- Parental leave
10d
Project Manager
FinXL —Sydney NSW
- Contract
- Hybrid work
- Azure
- Agile
- AI
3d
Business Development Manager - New Business Sales | Warm appointments!
Business Telecom Australia Pty Ltd (NexGen) —Sydney NSW
- Full-time
- Sales
- Customer service
- AI
Quick Apply
Senior Customer Success Manager
Vocus —North Sydney NSW
- Full-time
- Hybrid work
- Management
- Leadership
- Parental leave
- Fuel discount
Quick Apply
11d
Project Development Lead
Transgrid —Sydney NSW
- Engineering
- Administrative experience
- University
- Parental leave
13d
Channel Director - ANZ
Megaport —Sydney NSW
- Full-time
- Remote
- Sales
- AI
- Leadership
- Parental leave
Technical Project Manager (Australia)
Whitecollars —Sydney NSW
- Full-time
- Management
- Software troubleshooting
- Customer service
Quick Apply
Technical Specialist - Managed Networks
Optus —Macquarie Park NSW
- Engineering
- Scripting
- Leadership
- Parental leave
6d
Channel Sales
AC3 —Sydney NSW
- $120,000 - $200,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Business development
Quick Apply
11d
Product Manager (Data)
Duxxel Pty Ltd —Sydney NSW
- From $120,000 a year
- Contract
- Hybrid work
- Azure
- AWS
- Analysis skills
Quick Apply
Analyst Programmer
SDP Solutions Pty Ltd —Sydney NSW
- $95,000 - $115,000 a year
- Full-time
- Customer service
- No degree
Quick Apply
5d
Senior IP Core Network Engineer | MPLS | BGP | Tier-1 Telco 1
Capgemini —Sydney NSW
- Computer Science
- Bachelor's degree
6d

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Operations Service Owner

Optus -
Macquarie Park NSW

Apply Now

Job Details

5 hours ago

Benefits

Onsite gym
Parental leave
Employee discount

Qualifications

Management
Incident management
Engineering
Telecommunication
Problem management

Full Job Description

Date: 24 Aug 2026

Location: Macquarie Park, Australia

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Company: Singtel Group

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

We’re looking for an Operations Service Owner to join our Network Operations team, where you’ll be accountable for the end-to-end performance, quality and continuous improvement of assigned services. You’ll help ensure services meet agreed performance measures, deliver strong customer outcomes and support reliable, efficient network operations.

This is a high-impact role spanning service lifecycle management, incident, problem and change management, governance, customer experience optimisation and operational improvement. You’ll work closely with Network Operations, Engineering, IT, business units and external partners, influencing stakeholders at all levels to improve service reliability, reduce operational risk and deliver service excellence.

What You’ll Do

Own the full lifecycle of assigned services, from initiation and operational readiness through to continuous improvement and retirement, ensuring alignment with business objectives, service levels and performance metrics.
Lead ITIL Service Management activities, including major incident support, failed change reviews, corrective and preventative actions, escalated fault resolution and post-incident improvement programs.
Champion customer experience during service disruptions and planned changes through proactive communication, recovery strategies, network embargo coordination and strong engagement with Customer Facing teams.
Act as the key interface for Network Operations, Engineering, IT, Optus business units and external vendors, managing technical escalations, service-level agreements and cross-functional delivery across Agile, Waterfall and hybrid environments.
Maintain robust governance and compliance across service operations, including ITIL4 process adherence, regulatory requirements, audit readiness, process documentation, knowledge management and stakeholder education.
Provide performance reporting and actionable insights on process performance and continuous improvement opportunities to support senior management decision-making.

What makes you perfect for the role?

Extensive experience in telecommunications or network operations, including at least three years in service management, major incident management or a similar operational leadership role.
A relevant degree in Engineering, Telecommunications, Science or a related discipline, or equivalent professional experience.
Strong knowledge of incident, problem and change management, service continuity, operational governance and service management frameworks such as ITIL.
Demonstrated ability to influence senior stakeholders, lead virtual teams across diverse functions and manage relationships with technical teams, business units and external vendors.
Customer-focused communication style, with the ability to communicate clearly and empathetically during complex or high-pressure situations.
Structured analytical and problem-solving capability, with experience using approaches such as Six Sigma, 5 Whys or Fishbone Analysis to identify root causes and drive sustainable improvements.
Technical understanding of telecommunications and IT environments, with a strong focus on service reliability, operational efficiency and continuous improvement.

The good stuff…

Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences.

We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.

We also want to do our best to make our recruitment process inclusive.

If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Apply Now

Refine Your Search

telecommunications jobs in parramatta, nsw

Operations Service Owner

Project Manager

Network and Telecommunications Manager

Head of Commercial Sales Specialists

Senior Network Engineer

Field Installer Repairer - Sydney

Technician

Sales Development Representative

Bid Manager - Major Projects

Project Manager

Business Development Manager - New Business Sales | Warm appointments!

Senior Customer Success Manager

Project Development Lead

Channel Director - ANZ

Technical Project Manager (Australia)

Technical Specialist - Managed Networks

Channel Sales

Product Manager (Data)

Analyst Programmer

Senior IP Core Network Engineer | MPLS | BGP | Tier-1 Telco 1

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