In-Demand Operations manager Jobs in Smithfield, Nsw

Operations Manager - VoIP
Superloop —Sydney NSW
- Hybrid work
- Engineering
- Bachelor's degree
- No degree
Facilities Manager
Bankstown Sports Club —Bankstown NSW
- Full-time
- Hospitality
- Management
- Maintenance
- Free parking
- Annual leave
Quick Apply
Operation Manager
Xtream Car Care —Chatswood NSW
- From $79,495.35 a year
- Full-time
- English
- Computer skills
- In-person
Quick Apply
Operations Manager
Plus Fitness 24/7 —Bankstown NSW
- $70,000 - $80,000 a year
- Part-time
- Management
- Sales
- POS
- Travel reimbursement
- Annual leave
Quick Apply
Branch Operations Administrator
Crown Equipment —Smithfield NSW
- $80,000 - $85,000 a year
- Full-time
- Communication skills
- Health insurance
- Employee assistance program
Quick Apply
Operations Manager - Aggregates Supply Chain
Heidelberg Materials —Girraween NSW
- Full-time
- Construction experience
- Budgeting
- Leadership
Customer Solutions Delivery Lead - Pilot Operations & Enablement
Viscount Reuse —Erskine Park NSW
- Full-time
- Analysis skills
- Communication skills
Quick Apply
3d
Regional Operations Leader
Only About Children —St Leonards NSW
- Full-time
- Experience working with children
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
11d
Assistant Centre Manager
Young Academics —Yagoona NSW
- Full-time
- CPR Certification
- Education
- Bachelor's degree
Quick Apply
13d
Operations Supervisor, BWU1 OB BED
Amazon Commercial Services Pty Ltd —Moorebank NSW
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Production Manager
Americold Logistics LLC —Prospect NSW
- Full-time
- Warehouse experience
- Budgeting
- Leadership
- Employee discount
Quick Apply
Facilities Manager
Colliers —Chester Hill NSW
- Full-time
- Management
- Maintenance
- Communication skills
Quick Apply
3d
Operation Control Centre Team Leader - Contact Centre
CDC NSW —Seven Hills NSW
- $90,000 - $95,000 a year
- Weekend availability
- CRM software
- Business
- Leadership
Senior IT Operations Officer
Bradfield Development Authority —Sydney Western Suburbs NSW
- $133,348 - $146,945 a year
- Full-time
- Manufacturing
- Leadership
- Communication skills
2d
Events - Operations Manager
The Epping Club Limited —Epping NSW
- Full-time
- Hospitality
- Leadership
Quick Apply
Operations Strategy Lead, Global
Koala —Sydney NSW
- Hybrid work
- AI
- Annual leave
- Parental leave
Compliance Lead - Operations
Superloop —Sydney NSW
- Hybrid work
- Analysis skills
- AI
- Communication skills
Operations Supervisor , Amazon Logistics (Wed-Sat)
Amazon Commercial Services Pty Ltd —Eastern Creek NSW
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Production Manager
Premier Fresh Australia Pty Ltd —Silverwater NSW
- $85,000 - $100,000 a year
- Urgently hiring
- ERP systems
- Warehouse experience
- Computer skills
Quick Apply
IT Operations Management Specialist
Corporate Services —Sydney Western Suburbs NSW
- $133,348 - $146,945 a year
- Full-time
- Management
- Communication skills
5d

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Operations Manager - VoIP

Superloop -
Sydney NSW

Apply Now

Job Details

Qualifications

Incident management
Engineering
IT service management
VoIP
Bachelor's degree
Risk management
Problem management
Leadership
Communication skills
Information Technology

Full Job Description

Company Overview

Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses. We enable challenger retail brands (including Superloop and Exetel brands) to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform. Superloop provides connectivity and services to customers in three segments of the market: Consumer, Business and Wholesale. Our offerings leverage Superloop’s investments in physical infrastructure assets that include fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop and Exetel every day for their connectivity needs.

Visit www.superloop.com to learn more.

Business Unit Overview

Our Operations unit is the engine room of Superloop - responsible for maintaining and supporting all of our products and internal technical infrastructure to ensure the best possible service to both our customers and our very own business. Our Operations unit is responsible for ensuring that the business has the technical capability and capacity to deliver services to all Superloop customers ranging from Home Broadband to International Wholesale.

Role Purpose

The Operations Manager – VoIP Services is accountable for the operational performance, service quality and regulatory compliance of Superloop’s VoIP products and supporting platforms. The role leads the corporate VoIP provisioning and support teams and drives service management practices across incident, change and problem management to ensure reliable, secure and customer-focused outcomes. This position owns the operational cadence (KPIs, reporting and governance), manages supplier performance and compliance obligations (including Emergency Call Service (000) requirements), and ensures the ongoing readiness and evolution of Superloop’s voice infrastructure.

Key Responsibilities

Lead and manage the VoIP Services team, ensuring high performance across provisioning, support, administration and delivery activities.
Own Emergency Call Service (000) operational compliance for VoIP services, including maintaining an assurance approach for obligations, operational testing, evidence capture and audit readiness, and implementing governance across upstream VoIP suppliers to ensure an end-to-end compliant service chain.

Ensure team members have the documentation, skills and capability required to deliver VoIP services, including maintaining current runbooks, knowledge articles and training pathways.

Act as the primary escalation point and incident leader for complex customer and internal VoIP-related issues, ensuring timely resolution, clear stakeholder communications and robust post-incident review outcomes.

Establish and run an operational performance cadence for VoIP services (KPIs, dashboards, service reviews and continual improvement), including trend analysis across availability, incident performance, provisioning and customer experience measures.

Lead vendor performance management for VoIP platforms and interconnects (SLAs, incident contribution, corrective actions and service credits where applicable), and chair regular supplier governance reviews.

Ensure operational readiness for VoIP changes and product releases, including support model definition, monitoring and alerting coverage, cutover/rollback plans and stakeholder sign-off.

Ensure adherence to Superloop ITSM frameworks for Incident Management, Change Management and Problem Management, and drive root-cause elimination and control effectiveness across VoIP operations.

Qualifications and Experience

Bachelor’s degree in IT, Telecommunications, Engineering, or a related field (or equivalent industry experience).
Minimum 5 years’ experience in an operational leadership role within a voice product vendor, carrier, or Tier 1 voice provider organisation, including leading teams supporting business-critical services.

Demonstrated experience working with regulators and/or compliance stakeholders on VoIP and ECS (000) obligations, including operational testing, evidence management and remediation of findings.

Proven capability in vendor governance and performance management, balancing operational outcomes, risk management and regulatory compliance.

Experience establishing operational controls and assurance practices (including audit readiness) for regulated services and third-party supply chains.

Strong technical knowledge of VoIP platforms and protocols including FreePBX, Microsoft Teams Voice, 3CX, Asterisk, SBCs and SIP.

Excellent communication skills, both written and verbal, with the ability to engage technical and non-technical stakeholders.

Experience with project management and ITSM service management methodologies.

On Offer

Free Home Broadband
Free Mobile SIM plan
Flexibility – 3 days/week in the office
Lunch on Wednesdays, snacks, donuts and more!
Diverse and inclusive culture
Gain skills and build relationships to succeed in the telco and tech industries, at Superloop and beyond.

At Superloop, we’re dedicated to creating a supportive and inclusive workplace where everyone feels safe, valued, and empowered to be who they are. We actively embrace diversity and celebrate the unique backgrounds, perspectives, and experiences of our team members. As an equal opportunity employer, we welcome applicants from all backgrounds to apply, regardless of gender, age, faith, ethnicity, nationality, sexuality, neurodiversity, or physical ability. We’re committed to ensuring that our hiring processes are accessible and inclusive for everyone interested in joining Superloop.

Apply Now

Refine Your Search

operations manager jobs in smithfield, nsw

Operations Manager - VoIP

Facilities Manager

Operation Manager

Operations Manager

Branch Operations Administrator

Operations Manager - Aggregates Supply Chain

Customer Solutions Delivery Lead - Pilot Operations & Enablement

Regional Operations Leader

Assistant Centre Manager

Operations Supervisor, BWU1 OB BED

Production Manager

Facilities Manager

Operation Control Centre Team Leader - Contact Centre

Senior IT Operations Officer

Events - Operations Manager

Operations Strategy Lead, Global

Compliance Lead - Operations

Operations Supervisor , Amazon Logistics (Wed-Sat)

Production Manager

IT Operations Management Specialist

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