Contact Center Customer Service: Senior Technical Support Specialist (Storage)
Hitachi Rail —Macquarie Park NSW
- Full-time
Contact Center Customer Service: Senior Technical Support Specialist (Storage)
Hitachi —Macquarie Park NSW
- Full-time
Level 1 - IT Support Engineer
Gerdy Solutions —Rosehill NSW
- $50,000 - $60,000 a year
- Full-time
- Management
- Administrative experience
- In-person
- Employee discount
Quick Apply
15h
IT Technician Traineeship
Techist —Girraween NSW
- From $800 a week
- Full-time
- Customer service
- Microsoft Office
- In-person
Quick Apply
13h
Senior Technical Support Officer, Digital Media
Western Sydney University —Parramatta NSW
- $97,693 - $104,713 a year
- Full-time
- Research
- University
- Bachelor's degree
- Employee assistance program
Quick Apply
11h
Network Support Analyst
Department of Education —Inner West NSW
- $102,936 - $113,579 a year
- Full-time
- Analysis skills
- Communication skills
- Opportunities for advancement
13h

Discover related jobs

Based on your search for it support jobs.

System Administrator
Techmate AI Solutions —Sydney NSW
Provide Level 2 and Level 3 technical support to internal users and clients. Minimum 2 years' experience as a System Administrator or similar IT infrastructure…
$75,465.97 - $132,843.71 a year
Quick Apply
IT Infrastructure & Systems Engineer
TrueIT Consulting —Sydney NSW
Provide Level 2/3 technical support for Global Financial Markets (GFM) applications including Bloomberg Terminal, RITs, assisting traders and front-office users…
$85,000 - $95,000 a year
Quick Apply

I want to receive the latest job alert for it support in smithfield, nsw

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it support jobs near smithfield, nsw

Disability Support Worker jobs in Central Coast Nsw

Disability Support Worker Sil jobs in Ellenbrook Wa

Visa Sponsorship, Disability Support Worker jobs in Sydney Nsw

Senior Technical Support Specialist jobs in Alexandria Nsw

Senior Technical Support Specialist jobs in South Brisbane Qld

Ndis Support Worker No Experience jobs in Orange Nsw

Senior Technical Support Specialist jobs in Toowoomba Qld

Sterilisation Technician jobs in Blacktown Nsw

It Technician jobs in Joondalup Wa

It Technician jobs in Melbourne Vic

It Graduate jobs in Sydney Nsw

It Technician jobs in Brisbane Qld

Overnight Support Worker jobs in Perth Wa

Senior Technical Support Specialist jobs in West Perth Wa

Senior Data Analyst jobs in Sydney Nsw

Sales Support jobs in Frankston Vic

Senior Technical Support Specialist jobs in Strathpine Qld

Network Analyst jobs in Perth Airport Wa

Strategy Analyst jobs in Sydney Nsw

Entry Level, Business Analyst jobs in Sydney Nsw

Contact Center Customer Service: Senior Technical Support Specialist (Storage)

Hitachi Rail -
Macquarie Park NSW

Apply Now

Job Details

Full-time

Qualifications

Full Job Description

Function

GCSS

Our Company

We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.

If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.

Job description

The Senior Support Specialist provides experienced, in-depth, specialized support and advice to assist Hitachi Vantara’s customers address their solutions challenges. This includes, but is not limited to, the support of specific Hitachi Vantara product(s) and their respective layers of integration as corporate and enterprise solutions . The Senior Support Specialist works with both internal and external customers and must be comfortable communicating effectively and proficiently with all stakeholders.

The Senior Support Specialist acts as central point of contact for handling of internal escalations (from level 1 and to level 3 and above) and liaison with third party vendors and service providers.

Internally, as part of the wider Hitachi Vantara Global Support team, the Senior Support Specialist plays a leading role in advising and assisting the development of the Technical Support Specialists (tier 1) with further skills and knowledge.

The Senior Support Specialist is a member of a global team of customer service professionals who are responsible for providing Hitachi Vantara's customers with an excellent experience as part of a fast-paced, worldwide 24x7 support center.

Key areas of Expertise for this role:

Hitachi Vantara’s Data Storage including SAN : Enterprise / RAID and Midrange Storage (Hitachi Virtual Storage Platform – VSP 5x00, VSP-G), Brocade / Cisco SAN switches and storage replication

esponsibilities

Level 2 specialist support to Hitachi Vantara customers and field service teams.
Leading resolution of technical support issues including hardware/software configuration problems, product failures, and technical inquiries that include escalations internal to Hitachi as well as to external parties.
Perform problem and customer situation management, escalate to the necessary next levels of support
Communicating critical case status to customer and stakeholders within Hitachi
Ownership and management of support cases and associated escalations.
Adhere to and help improve corporate standards and processes for delivery to support services.
Contribute to Hitachi Knowledge by documenting unknown resolutions and updating existing articles with newfound or discovered information.
Deliver training/workshops and lead technical support team members to ongoing development of technical skills.
Participate in team projects that enhance the effectiveness of Hitachi’s customer success.

# LI-GL1

About us

We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

Apply Now

Refine Your Search

it support jobs in smithfield, nsw

Contact Center Customer Service: Senior Technical Support Specialist (Storage)

Contact Center Customer Service: Senior Technical Support Specialist (Storage)

Level 1 - IT Support Engineer

IT Technician Traineeship

Senior Technical Support Officer, Digital Media

Network Support Analyst

Discover related jobs

I want to receive the latest job alert for it support in smithfield, nsw

Explore jobs in more locations

Our Company

Job description

About us

Fostering innovation through diverse perspectives

How we look after you

Job Seeker Tools

Employer Tools

Browse

Stay Connected