At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.
- Ongoing Full-Time
- Location Eveleigh with flexible working arrangements available across NSW Department of Education offices.
- A talent pool may be created through this recruitment process to fill anticipated vacancies over the next 18 months
- Competitive remuneration ranging from $102,936 to $113,579 plus super & annual leave loading.
Are you passionate about keeping organisations online, fast, and reliable?
Join our team as a Network Support Analyst and play a key role in maintaining network performance and availability while delivering exceptional customer service.
In this role, you’ll provide wide-ranging administrative and technical support across daily network management, including site and network administration and participation in an after-hours on-call register.
You’ll work within IT Service Management (ITSM) practices, consulting and collaborating with internal stakeholders to ensure advice is accurate, accountable, and delivered with confidence.
For further information please click here to view the role description
What you’ll do
- Monitor and report on infrastructure performance to support service delivery
- Identify, categorise, and assess impacts of network events using surveillance tools and user-reported information
- Run standard tests and contribute to fault and problem investigations
- Provide tiered technical support by troubleshooting issues and determining the most appropriate solutions to improve network performance
- Maintain high-quality service through report updates, follow-up actions, and escalation of complex incidents within agreed service levels
- Stay current with changing ICT and industry standards to ensure compliance in a fast-paced, high-volume environment with tight deadlines
- Build strong stakeholder relationships through professional communication, negotiation, and sensitive issue management
- Apply strong analytical problem-solving to resolve logged incidents and enquiries effectively
About you
- Experience in supporting data and voice network services and infrastructure in a complex environment.
- Familiarity with ITIL process.
- Knowledge of and experience in network operations.
- Strong investigative and analytical skills to resolve logged incidents and enquiries efficiently and accurately.
- Ability to run standard tests and contribute to deeper fault/problem investigations.
- Proven ability to consult, negotiate, and work collaboratively with internal stakeholders while maintaining accountability for the quality and integrity of advice.
- Ability to maintain accurate reporting, update documentation, and initiate follow-up actions to ensure issues are resolved end-to-end.
- Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
Essential requirements of the role
- Participation in an after-hours on call roster as required.
- Demonstrated understanding of and commitment to the value of public education.
Benefits
- Flexible working arrangements
- 35 hour working week
- Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
- Flex Leave entitlements, generous holidays & leave conditions
- Opportunities for advancement and mobility across the Department to support your career growth
How to apply
Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.
Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities.
Please refer to the Applicant’s Guide to Applying to assist you with your application.
If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education,
All other applicants please submit your application by clicking ‘Apply Now’.
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.
As a condition of employment, successful candidates not currently employed by the Department must provide a valid Working with Children Check (WWCC) clearance number. Renewal is not required after the WWCC expires, as long as you remain in a non–child-related role. Employer obligations only apply while the WWCC is valid.
Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.
Closing date: Tuesday 8 September 2026 at 11:59pm.
We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage.
A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.
