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Patient Services Clerk

St Vincent's Health Australia -
Melbourne VIC

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Job Details

Part-time
$58,442 - $64,610 a year
3 days ago

Benefits

Salary packaging

Qualifications

Customer service
Microsoft Office
Administrative experience
Public health
Medical billing
Computer skills
Medical terminology
Communication skills

Full Job Description

Job Description:

The position is available in St Vincent’s Kew campus
Work for one of Australia’s leading hospital groups
12 hours per week Wednesday to Friday working on a set roster (Mon to Fri: 16:00 – 20:00)

About the Role

You will provide crucial clerical support and facilitate patient management for the palliative care unit . Including admitting patients completing reception duties and delivering exceptional customer service. A key component of the role is ensuring patient confidentiality is always preserved.

Create patient records and complete all necessary information accurately and in line with current procedures
Admit patients accurately and in a timely manner
Maintain a high level of customer service by handling patient/ family enquires via telephone and in person, in an efficient, professional, and caring manner
Arrange appointments for patients as requested by clinical staff

The classification for this position will be HS1 - HS17 ($58,442 - $64,610 per annum pro rata)

Your Contribution

Previous administration experience in a health setting
Knowledge of medical terminology
Knowledge of private health fund billing and public health funding
Knowledge of Patient Administration Systems
Strong communication skills, both written and verbal
Ability to work independently in a multidisciplinary team
Advanced computer skills, including Microsoft Office applications
Excellent customer service skills
A valid Nationally Coordinated Criminal history check, or willing to obtain

What We Offer

A focus on wellbeing initiatives, with regular events and programs
Confidential, solutions-focused employee counselling
A healthy work/life balance encouraged. Full time employment comes with a monthly Accrued Day Off (additional day off per month!)
Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
Salary Packaging – Increase your take home pay!
In the heart of Fitzroy, CBD at our doorstep, close to some of Melbourne’s best cafes, public transport and lots of carparks
Discounts and Promotions always available through our Foundation
Regular opportunities for professional development to assist you to reach your career goals
Culture of continuous improvement

About the Team

You will be a part of the Environmental Services team, which is a large and varied department operating across multiple locations within St Vincent’s Melbourne campus. We have Patients Services Clerks are located at both Fitzroy and Kew.

Working at St Vincent’s

St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.

Application

Please attach your resume and cover letter to your application

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.

Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM

SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations

Closing Date:

11 July 2026 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [email protected]

Apply Now

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