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Account Executive (SaaS Customer Experience) - AU

RESONATE SOLUTIONS PTY LIMITED
North Sydney NSW

Quick Apply

Job Details

Permanent | Full-time

Qualifications

Cold calling
Sales
Sales pipeline
Enterprise sales
SaaS
Leadership
Communication skills

Full Job Description

About the Role

We're looking for a motivated and results-driven Account Executive to drive net new logo client sales. As part of our high-growth Customer Experience SaaS platform, you'll join a team with a raving fan customer base and strong product-market fit.

This is a sales hunter role ideal for someone who is eager to build pipeline, learn complex sales cycles, and close strategic deals. You will own the full sales lifecycle — from outbound prospecting through negotiating and closing net new client contracts — with guidance and mentorship from senior sales leadership.

What You'll Do

Own the Full Sales Cycle: Outbound Prospecting Discovery Demo Value Prop Building Negotiating Closing
Generate a quality, diversified sales pipeline through strategic outbound efforts and creative prospecting
Lead structured discovery conversations that uncover customer pain, quantify impact, and align to business outcomes
Learn and apply the MEDDIC framework to qualify and advance sales opportunities
Build tailored value propositions tied to measurable ROI and customer outcomes
Deliver product demonstrations that connect capabilities to real customer challenges
Engage with multiple stakeholders across buying committees
Maintain accurate pipeline forecasting and strong deal hygiene in CRM
Negotiate and close contracts while protecting pricing integrity
Partner cross-functionally with marketing, product, and customer success to drive deal success

What "Great" Looks Like

You are proactive about building pipeline — you don't wait for opportunities to come to you
You run discovery conversations that customers find genuinely insightful and valuable
You can clearly communicate the economic impact and ROI of our solution
You are developing a strong command of Decision Process, Decision Criteria, and Champion identification
You maintain solid win rates through disciplined qualification
You are building a track record of closing multi-stakeholder SaaS deals

Required Experience

2–4 years of sales experience in B2B SaaS, preferably in Customer Experience, CX, or adjacent categories
Demonstrated track record of meeting or exceeding quota in a new business or hunter-style role
Application of the MEDDIC (or MEDDPICC) framework and willingness to grow deep expertise.
Experience selling into SMB or Mid-Market organizations
Solid outbound prospecting skills (cold calling, email, social selling)
Ability to run a structured, outcome-focused discovery process
Strong communication and storytelling capabilities
Experience managing 1–3 month and 3–6 month B2B sales cycles

Core Competencies

Pipeline generation and territory development
Professional communication across organizational levels
Business case and ROI articulation
Objection handling and negotiation
Deal strategy and stakeholder engagement
CRM discipline and forecast accuracy

Why Join Us

High-impact role with direct influence on company growth
Strong product-market fit in a mission-critical category (Customer Experience)
Performance-driven culture with strong earning potential
Mentorship and development from elite Customer Experience sales leadership
A collaborative environment that invests in your growth

Compensation

Competitive base + uncapped commission
Accelerators for overperformance
Equity participation (where applicable)

If you're a driven, coachable seller who is ready to grow your career in CX SaaS, we'd love to hear from you. This is your opportunity to join a high-growth team, develop your craft, and earn exceptional commissions.

Company Overview

Resonate Solutions is a leading Australian provider of Voice of Customer (VoC) and Voice of Employee platforms coupled with CX consulting and data integrations – with a particular focus on helping local and global organisations implement and operationalise CX programs with high ROI.

Quick Apply

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