Client Care Manager
Binah —New South Wales
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
21h
Software Engineer
Luckbox Studios Pty Ltd —Melbourne VIC
- $145,000 - $150,000 a year
- Full-time
- Management
- Computer Science
- Databases
Quick Apply
18h
Installation Lead
GE Vernova —Queensland
- Weekend availability
- Engineering
- Supervising experience
- Electrical experience
Business Development & Client Manager – Commercial Cleaning
CIMA Cleaners —Greater Adelaide SA
- $65,000 - $95,000 a year
- Full-time
- Hybrid work
- CRM software
- Childcare
- Management
Quick Apply
1d
Synthetic Environment Specialist
PLEXSYS —Williamtown NSW
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
1d
Senior Engineers x 2 (Full Stack - Typescript/React)
Reapit ANZ —Milton QLD
- Computer Science
- Engineering
- Research
Quick Apply
14d
Chapter Lead - Mobile Applications (QA Specialist)(Closed)
AutoTestingTools Software ans Services —Sydney NSW
- Azure
- Agile
- Leadership
Team Lead, Global Services Advertising
Commerce —Sydney NSW
- Full-time
- CRM software
- Computer science
- Microsoft Excel
7d
Technical Officer - MOD
SA Health —Greater Adelaide SA
- $78,062 - $82,876 a year
- 12 hour shift
- Laboratory experience
- Supervising experience
- Time management
- Annual leave
- Employee assistance program
9d
Principal Mining Consultant (Business Transformation)
AMC Consultants —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Analysis skills
- Life insurance
Quick Apply
Senior Engineers x 2 - Backend .Net
Reapit ANZ —Milton QLD
- Computer Science
- Engineering
- Research
Quick Apply
14d
Executive Manager - AI Tech Risk
Commonwealth Bank —Sydney NSW
- Full-time
- AI
1d
Senior Cost Analyst | Infrastructure
Turner & Townsend —Gold Coast QLD
- Full-time
- Management
- Engineering
- Microsoft Office
Quick Apply
Localization Project Manager
TransPerfect —Melbourne VIC
- $34 - $42 an hour
- Full-time
- Hybrid work
- PMP
- Education
- Bachelor's degree
Quick Apply
Telephony Real Time Analyst
Auto & General Holdings —North Lakes QLD
- Google Suite
- Analysis skills
- Communication skills
- Parental leave
- Gym membership
Quick Apply
Team Lead, Global Services Advertising
BigCommerce —Sydney NSW
- Full-time
- CRM software
- Computer science
- Microsoft Excel
7d
Technical Project Manager
Coates Group —Sydney NSW
- Full-time
- Hybrid work
- PMP
- Presentation skills
- Agile
- Opportunities for advancement
Quick Apply
Project Manager
Lipman —Coffs Harbour NSW
- Full-time
- Management
- Bachelor's degree
- Team management
- Work from home
- Parental leave
Principal Engineer – Mission Integration
KBR —Canberra ACT
- Full-time
- Leadership
- Health insurance
- Parental leave
HSE Manager
Linde —North Ryde NSW
- Microsoft Powerpoint
- Microsoft Word
- Construction site
- Parental leave
10d

I want to receive the latest job alert for quality assurance manager software development

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

quality assurance manager software development jobs near

Executive Manager jobs in Sydney NSW

Software Engineer jobs in Melbourne VIC

Technical Project Manager jobs in Sydney NSW

Technical Officer jobs in Greater Adelaide SA

Events Manager, Luxury, Fashion jobs in Sydney Nsw

Human Resources Manager jobs in Melbourne Vic

Full Stack Developer jobs in Darwin Nt

Full Stack Developer jobs in Monash University Vic

Bunnings Warehouse Full Time, Part Time & Casual jobs in Townsville Qld

Full Stack Developer jobs in Melbourne Vic

Full Stack Developer jobs in Sydney Nsw

Bunnings Warehouse Full Time, Part Time & Casual jobs in Sale Vic

Full Time Permanent jobs in Sydney Nsw

Full Time Receptionist jobs in Wollongong Nsw

Cost Analyst jobs in Melbourne Vic

Cost Analyst jobs in Sydney Nsw

Investment Analyst jobs in Sydney Nsw

Work From Home Data Analyst jobs in Melbourne Vic

Cost Analyst jobs in Henderson Wa

Visa Sponsorship, Software Developer jobs in Perth Wa

Client Care Manager

Binah -
New South Wales

Apply Now

Job Details

Full-time
21 hours ago

Qualifications

Customer service
Accounting software
Microsoft Office
Administrative experience
Conflict management
Data entry
Construction
Communication skills
ProCore
Time management

Full Job Description

Date

2026

Reports To

Managing Directors

Type

Full Time

Location

NSW

Job Description

Purpose of role

The Client Care Manager is pivotal to the running the client care department. They are to enhance overall customer and end user experience for all Binah buildings and that clients, owners, developers and strata managers correspondences are responded to appropriately and effectively.
They will also be responsible for customer management, reporting, and the defect process, ensuring clients are adequately responded to and that their concerns are managed appropriately and effectively.

Main duties and responsibilities

Client Care Department

Oversee and manage the client care department, managing budgets, defects rectifications, warranty and defects liability periods.
Oversee supervisors used to coordinate sub-contractors work
Ensure proper function of department to uphold reputation of company;
Manage owners and client expectations concerning completed buildings;
Liase with Building and strata managers on behalf of owners for the rectification of sub-contractor defects;

Post Construction Management

Management of buildings during defects liability period, 2- & 6-year warranty period
Provide solutions to high level and complex defects
Technical knowledge and ability to reference to BCA and Australian standards to provide return reports for defects.
Project management through planning of rectification process in occupied and live environments;
Navigating and managing various defects lists, Consultants inspection lists, Annual fire safety statements, fair trading and work rectification orders.

Legal

Liaise with external legal entity and manage legal proceedings relating to post construction projects
Become a part of legal strategy when dealing with Clients, owners and subcontractors

Contracts

Manage subcontractors with the team to ensure defects are completed properly and within time frame requirements
Review of sub-contract requirements and scope of works for the release of retentions and administering back charges
Review and understand head contract requirements particularly in relation to Defects Liability periods and retained securities.

Finance

Managing department budget to maximise cost recoveries
Obtaining Retentions, securities and Bank Guarantees from Clients
Managing and releasing retentions to subcontractors
Managing and administering back charges to subcontractors

Construction Quality Assurance

Undertake inspections on current projects to ensure quality is maintained for completion of works
Ensure defects raised through inspections are administered to the project teams for close out.
Commissioning and handover of buildings from project to client care team.
Work with Quality and Innovation manager on correct design and detailing for new projects

End User Customer service

Ensure customer interaction is positive and fulfilling
Engagement with customers during settlement, 90 day period and throughout warranty period
Undertake and arrange inspections with owners
Create and maintain customer profiles on IMS
Create and maintain Binah client care app
Arrangement of gifts and packages to owners
Engage with building and strata managers as point of contact
Attend Strata meetings
Obtain testimonials and positive reviews from owners and strata managers.
Support, facilitate and resolve client requirements

Reporting

Create and maintain a status dashboard across all Binah completed projects
Produce and present monthly department reports to management team of works in progress, key concerns and risks, resources and budgeting

Administration

Establish, Monitor and maintain safety and quality systems within the department
Administer defects process from end to end, & maintain IMS.
Using accounting software (Jobpac and Payapps) for approval of subcontractor payments and retention releases
Performing data entry and producing reports;
Monitoring payments, project costs and preparing invoices and purchase orders;
Monitoring Maintaining records of inventory and equipment;
Using software to manage staff rosters, tracking and processing timesheets, leave and travel requirements;
Support, facilitate and resolve client requirements.
Support to improve defects reporting and quality system systems and procedures on all projects

The above list is not exhaustive, and the role may change to meet the overall objectives of the company.

Other Duties

Adhere to the company's Code of Ethics and business plan strategies.
Adhere to all legislative requirements in relation to anti- discrimination, WHS, environmental and industrial relations management.
Establish and maintain strong team and client relationships from project to project.
Contribute positively to your working environment, your role and to the company as a whole and participate in extracurricular activities
Fulfil other duties as required by management and other department personnel as requested/required.

Personal Specification

Qualifications

Engineering Graduate (preferable)
Understanding of construction processes and methodologies

Experience

Relevant industry experience.
Demonstrated experience with construction software.
Data entry, reporting and experience in the use of construction
integrated management systems
Experience in remedial and post construction works preferable

Knowledge

Knowledge of relevant systems and administrative procedures
Knowledge of customer service principles and practices

Skills & Competencies

Demonstrated proficiency with Microsoft Office Suite and programs
High level communication skills, both written and oral and ability to adapt your communication dependent on the audience.
Demonstrated ability to influence at all levels to improve HSEQ outcomes and organisational culture
Demonstrated ability to manage conflict
Demonstrated ability to act with discretion and maintain confidentiality at all times.
Demonstrated ability to be client service orientated with good customer service skills
Exceptional time management skills
Demonstrated ability to forward plan
Professional personal presentation
Ability to act with discretion and treat confidential information appropriately.
Self-motivated and driven and be able to prioritise and handle multiple tasks at the same time

Personal Attributes

Be diligent and professional.
High care factor
Attention to detail
Presents well and ability to Present to groups;
Is ready to take on new challenges and is willing to learn.
Has a great work ethic.
Can adjust to change.
Will be a role model and one who leads by example.
Is a team player.
Is honest and acts with integrity

Other

Clean Driving Licence (desirable);
Experience in Viewpoint, Procore or similar (desirable)
Must have the ability to be trained to use construction software to its full extent.

This job description serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform other job-related tasks requested by management and as necessitated by the development of this role and the development of the business.

Apply Now

Refine Your Search

quality assurance manager software development jobs

Client Care Manager

Software Engineer

Installation Lead

Business Development & Client Manager – Commercial Cleaning

Synthetic Environment Specialist

Senior Engineers x 2 (Full Stack - Typescript/React)

Chapter Lead - Mobile Applications (QA Specialist)(Closed)

Team Lead, Global Services Advertising

Technical Officer - MOD

Principal Mining Consultant (Business Transformation)

Senior Engineers x 2 - Backend .Net

Executive Manager - AI Tech Risk

Senior Cost Analyst | Infrastructure

Localization Project Manager

Telephony Real Time Analyst

Team Lead, Global Services Advertising

Technical Project Manager

Project Manager

Principal Engineer – Mission Integration

HSE Manager

I want to receive the latest job alert for quality assurance manager software development

Related Searches

Explore jobs in more locations

Purpose of role

Main duties and responsibilities

Other Duties

Qualifications

Experience

Knowledge

Skills & Competencies

Personal Attributes

Other

Job Seeker Tools

Employer Tools

Browse

Stay Connected