Operational Risk & Controls Analyst – Retirement Solutions
Location: Melbourne or Parramatta | Hybrid working
Grow your skills with Australia’s leading superannuation administrator backed by a global financial institution
MUFG Pension & Market Services connects millions of Australians with their retirement savings, and our Retirement Solutions business sits at the centre of a rapidly evolving regulatory and operational landscape.
With the introduction of APRA Prudential Standard CPS 230 (Operational Risk Management) from 1 July 2025, we are investing in strengthening our operational resilience framework. This newly created role offers the opportunity to work on meaningful, industry‑shaping change — building, uplifting and testing risk and control frameworks that support our clients and the broader business.
Bring your developing operational risk, controls and IT operations risk experience , and step into a role where you’ll gain exposure to complex environments, collaborate with senior stakeholders, and accelerate your career in a dynamic, purpose‑driven organisation.
About the role
As an Operational Risk & Controls Analyst , you will support the design, operationalisation and testing of uplifted controls aligned to CPS 230 across Retirement Solutions Operations. You’ll work closely with business units, IT and risk teams to assess risks, uplift controls, maintain client‑specific RACMs, and provide assurance through structured testing and reporting.
This role blends project delivery with hands‑on risk and control analysis , and is well suited to someone with experience across operational and IT risk environments who is looking to deepen their exposure to regulatory change.
Key responsibilities
- Support the implementation of the CPS 230 Controls Uplift Initiative, including analysis, design, build, implementation and testing activities
- Conduct risk and controls analysis, including design effectiveness assessments for new and uplifted operational and IT controls
- Build, maintain and uplift client‑specific Risk & Control Matrices (RACMs) , identifying gaps and tracking remediation
- Map existing and new controls into the GRC system , working iteratively with Line 1 and Line 2 Risk teams
- Develop and execute CSA test plans and test cases , coordinating additional testing with business and IT SMEs where required
- Perform assurance and control testing activities across Retirement Solutions and other business units
- Partner with stakeholders across Operations, Technology, Risk and CPS 230 project teams to embed sustainable controls
- Contribute to internal reporting and support the development of client‑facing CSA and assurance dashboards
What we’re looking for
- 2+ years’ experience in an operational risk, controls or risk analyst role
- Exposure to IT operations risk , technology controls, or technology‑enabled processes (highly desirable)
- Experience designing, assessing or testing controls, including control effectiveness testing
- Familiarity with RACMs, CSA programs and GRC tools
- Some experience in superannuation, financial services or regulated environments
- Strong stakeholder engagement skills with the ability to explain complex risk concepts clearly
- Well‑organised, detail‑focused and comfortable working in a fast‑paced, change‑driven environment
A proactive mindset with strong problem‑solving and investigative skills
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Some of our employment benefits
- Flexible working – hybrid model enabling our employees to work in the office and at home
- Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well‑being leave
- Employee Recognition Program
- Talent Referral Program
- Salary Sacrificing via Superannuation
- Employee Assistance Program
- Learning & Development – self‑paced learning and educational assistance
- Employee discounts – including Bupa and Microsoft
Novated Car Leasing
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Our culture
At MUFG Pension & Market Services, we are an inclusive employer where people work collaboratively and feel supported to thrive. We value diverse perspectives and believe they drive better client outcomes, continuous improvement and growth.
We treat all individuals fairly and equitably and do not discriminate on the basis of gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical ability, religious or political belief, marital or family status or caring responsibilities.
How to apply
Ready to take the next step in your career? Apply now with your resume and a detailed cover letter outlining your experience and interest in the role.
Candidates must have appropriate work rights to be considered. Background screening will be required prior to commencement.
MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.
By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.
MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
