In-Demand Incident & problem specialist Jobs in Parramatta, Nsw

Senior Contact Centre Specialist
Optus —Macquarie Park NSW
- Management
- AWS
- Communication skills
- Parental leave
IT & Workplace Support Engineers (Multiple Opportunities Available)
The Missing Link —Macquarie Park NSW
- Full-time
- Bar
- Software troubleshooting
- Customer service
Quick Apply
ServiceNow Platform Administrator
Reserve Bank of Australia —Sydney NSW
- Full-time
- Hybrid work
- Administrative experience
- In-person
- Communication skills
2d
Team Lead - Desktop Services
Reserve Bank of Australia —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
13d
ServiceNow Consultant
NCS Australia —Sydney NSW
- Contract
- Hybrid work
- Scripting
- APIs
- Agile
- Parental leave
Quick Apply
Information Security & IT Manager
Corto Pty Ltd —Sydney NSW
- Full-time
- Hybrid work
- Management
- AWS
- SharePoint
- Gym membership
Quick Apply
9d
Senior Specialist
Tata Consultancy Services —Sydney NSW
Information Security Operations Analyst (Sydney, Australia)
Starling —Sydney NSW
- Full-time
- Hybrid work
- AWS
- Communication skills
- Time management
- Annual leave
Quick Apply
Senior IT Operations Officer
Bradfield Development Authority —Sydney Western Suburbs NSW
- $133,348 - $146,945 a year
- Full-time
- Manufacturing
- Leadership
- Communication skills
5d
Fleet Operations Support Officer - RTS OPS IOC
Downer Group —Sydney NSW
- Analysis skills
- Conflict management
- Communication skills
Senior Systems Admin Payroll Officer
Department of Customer Service —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
11d
Event Monitoring Specialist
Australian Payments Plus —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
Quick Apply
8d
Banking System Analyst - Hybrid
Unity Bank —Sydney NSW
- Full-time
- Hybrid work
Quality and Compliance Specialist
Anglicare —Macquarie Park NSW
- Full-time
- Analysis skills
- Communication skills
- Employee assistance program
- Gym membership
Senior Systems Administrator (Concur)
Department of Customer Service —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Hybrid work
- Administrative experience
9d
Senior Cybersecurity Incident Responder
Datacom —Sydney NSW
- Full-time
- Hybrid work
- Scripting
- Parental leave
- Employee discount
Quick Apply
MS Core Cloud Specialist CS and IMS-2
Ericsson —Sydney NSW
- Computer science
- Education
- Bachelor's degree
13d
Senior Coordinator Cyber Response
Department of Customer Service —Sydney NSW
- $133,348 - $146,945 a year
- Weekend availability
- Hybrid work
- Analysis skills
- Leadership
- Annual leave
- Employee assistance program
5h
MS Core Cloud Specialist CS and IMS-1
Ericsson —Sydney NSW
- Computer science
- Education
- Bachelor's degree
13d
MS Core Cloud Specialist Fixed Voice
Ericsson —Sydney NSW
- Computer science
- Education
- Bachelor's degree
13d

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Senior Contact Centre Specialist

Optus -
Macquarie Park NSW

Apply Now

Job Details

Benefits

Onsite gym
Parental leave
On-site parking

Qualifications

Management
AWS
ITIL
S3
Communication skills

Full Job Description

Date: 11 Aug 2026

Location: Macquarie Park, Australia

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Company: Singtel Group

Every day, millions of Australians connect, work, stream, and stay in touch on the Optus network. When it works seamlessly, it’s easy to take for granted. But behind it is a team making thousands of decisions every day - decisions that keep people, businesses and communities connected.

We are seeking 3 x Senior Contact Centre Specialists to join Optus Enterprise Managed Services. In this customer-focused role, you will deliver technical support and managed services for enterprise Contact Centre environments, ensuring service excellence and SLA performance.

We are looking for experienced Contact Centre professionals who bring expertise in at least one of the following specialist areas: CXone/IVR Foundational Frameworks (including API integrations, call flows, and JavaScript), Omilia/NLU technologies (including voice biometrics, databases, and JavaScript), or AWS cloud platforms (including ECR, EKS, EC2, S3, VPCs, WAFs, CloudWatch, and Lambda).

What You’ll Do

Deliver exceptional managed services support for enterprise Contact Centre platforms, ensuring customer SLAs are consistently met or exceeded.
Take ownership of technical incidents and service requests, driving resolution of complex and high-priority issues while providing clear, timely updates to customers and stakeholders.
Collaborate closely with customers, vendors, and internal teams to manage incidents, problems, changes, and service improvements across Contact Centre environments.
Support the successful delivery of changes, upgrades, and complex service requests, ensuring activities are completed accurately, on time, and in accordance with operational processes.
Create, maintain, and enhance technical documentation and knowledge articles, while sharing expertise to improve team capability and service delivery outcomes.
Act as a trusted technical advisor, staying current with Contact Centre and cloud technologies, supporting new solution transitions, feature adoption, and continuous improvement initiatives.

What You Bring

7+ years' experience in Contact Centre support, operations, and/or implementation, with proven expertise across cloud and enterprise Contact Centre environments.
Strong technical capability in Contact Centre design, implementation, and support, with experience across platforms such as CXone, Omilia, AWS, Cisco, Avaya, NICE, Calabrio, and Verint.
Demonstrated ability to act as a trusted advisor, combining business acumen with technical expertise to support customers, stakeholders, and vendors.
Excellent troubleshooting, escalation management, and problem-solving skills, with the ability to diagnose complex issues, drive resolution, and maintain high-quality technical documentation.
Exceptional communication and stakeholder management skills, with experience building strong customer and vendor relationships and delivering outstanding customer experiences.
A proactive and adaptable mindset, with knowledge of ITIL service management practices, the ability to perform under pressure, work autonomously, and a commitment to continuous learning and emerging Contact Centre technologies.

The good stuff….

Competitive remuneration, plus $80 monthly credit, 25% off Optus products and exclusive shopping discounts with our retail partners — making everyday life a little more affordable. Genuine Flexibility - work three days in the office, two days from wherever works best for you.
An office campus that has it all - cafes chill out zones, GP, post office, gym and on-site childcare centre. It’s designed for real life.
Great leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever matters most to you.
Inclusive, carer-neutral paid Parental Leave of up to 16 weeks, because family comes first.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Your wellbeing matters, so we offer with free counselling and support services, available 24/7 in-person, by phone, SMS, or video.
A free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon. Or, heaps of onsite parking. Plus, end of trip facilities with lockers, showers, irons and hair dryers.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Apply Now

Refine Your Search

incident & problem specialist jobs in parramatta, nsw

Senior Contact Centre Specialist

IT & Workplace Support Engineers (Multiple Opportunities Available)

ServiceNow Platform Administrator

Team Lead - Desktop Services

ServiceNow Consultant

Information Security & IT Manager

Senior Specialist

Information Security Operations Analyst (Sydney, Australia)

Senior IT Operations Officer

Fleet Operations Support Officer - RTS OPS IOC

Senior Systems Admin Payroll Officer

Event Monitoring Specialist

Banking System Analyst - Hybrid

Quality and Compliance Specialist

Senior Systems Administrator (Concur)

Senior Cybersecurity Incident Responder

MS Core Cloud Specialist CS and IMS-2

Senior Coordinator Cyber Response

MS Core Cloud Specialist CS and IMS-1

MS Core Cloud Specialist Fixed Voice

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