In-Demand Technical support (bms & controls) | Jobs in Brisbane, Qld

Desktop Support Analyst (6-Month Fixed-Term Contract)
HUB24 —Brisbane QLD
- Full-time
- Hybrid work
- Management
- Analysis skills
- No degree
- Parental leave
12d
Manager, Technical Support
Queensland Government —Brisbane QLD
- Leadership
IT Support Analyst
Centorrino Technologies —Brisbane QLD
- Contract
- Management
- Customer service
- Communication skills
Quick Apply
5d
Desktop Support Officer
Axiom Technologies —Brisbane QLD
- Full-time
- Remote
- Microsoft Outlook
- Management
- Customer service
Desktop Support Analyst (6-month contract)
Superloop —Brisbane QLD
- Contract
- Management
- Customer service
- Scripting
- Free food
Desktop Support Technician - Brisbane
Geosyntec Consultants, Inc. —Spring Hill QLD
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Administrative experience
Senior Technical Customer Support Engineer - Australia
ClickHouse —Brisbane QLD
- On call
- Remote
- Azure
- AWS
- AI
- Health insurance
Specialist IT Engineer
Urban Utilities —Fortitude Valley QLD
- Weekend availability
- Management
- In-person
- Communication skills
- Health insurance
- Parental leave
2d
Systems Administrator I
Wenco (a Hitachi Construction Machinery subsidiary) —Eight Mile Plains QLD
- Full-time
- Microsoft Access
- Administrative experience
- Bachelor's degree
Quick Apply
Service Desk Analyst (QLD)
St Vincent's Health Australia —Brisbane QLD
- Full-time
- Hybrid work
- Management
- Communication skills
- Employee assistance program
Junior Systems Administrator
Reapit ANZ —Milton QLD
- Communication skills
Quick Apply
2d
Desktop Support Engineer
Rextechnologies pty. limited. —Brisbane QLD
- From $29.95 an hour
- Weekend availability
- Azure
- Customer service
- Microsoft Office
Quick Apply
Technical Support Officer - Vepa Labs
Vepalabs —Murarrie QLD
- Full-time
- Blood sampling
- Customer service
- Microsoft Office
Quick Apply
IT Service Desk Analyst
Affinity Education Group —Brisbane QLD
- Full-time
- Azure
- Microsoft Outlook
- Management
Desktop Support Engineer
Allied digital service limited —Brisbane QLD
- $50,000 - $55,000 a year
- Full-time
- In-person
Quick Apply
IT Service Desk Analyst
Icon Group —Brisbane QLD
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Parental leave
Senior Desktop Support Officer
Queensland Government —Brisbane QLD
- Microsoft Office
- Communication skills
Senior IT Support Specialist
Cummins Inc. —Brisbane QLD
- Manufacturing
- Associate degree
- Communication skills
- Health insurance
- Parental leave
IT Support Officer - Contract
Centorrino Technologies —Brisbane QLD
- $65,000 - $75,000 a year
- Contract
- Communication skills
Quick Apply
6d
System Application Support Engineer
NTT —Brisbane QLD
- Contract
- Laboratory experience
- Manufacturing
Quick Apply
12h

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Desktop Support Analyst (6-Month Fixed-Term Contract)

HUB24 -
Brisbane QLD

Apply Now

Job Details

Full-time
12 days ago

Benefits

Parental leave

Qualifications

Asset management
IT governance
Management
IT service management
Technical support
Analysis skills
IT support
Problem management
Communication skills
Intune
Help desk
Identity & access management

Full Job Description

About HUB24

At HUB24, we’re rethinking the way wealth management works, combining platform, technology and data to create better outcomes for financial professionals and their clients.

Our purpose is simple: Empower better financial futures, together .

What sets us apart is how we work. We back bold thinking, move with pace, and turn ideas into action. You’ll have the opportunity to make a real impact across your team, the business, and for the clients we support every day.

HUB24 Limited is an ASX-listed company (ASX: HUB) and part of the ASX100. We have over 1,100 employees across Australia, with offices in Sydney, Melbourne, Brisbane, Perth and the Gold Coast.

Why you’ll enjoy working here

We create an environment where you can do your best work and see the impact of it.

Work with smart, collaborative people who get things done.
Your ideas won’t sit in a backlog, they’ll be heard, tested and actioned.

We also offer benefits to support you inside and outside of work:

Genuinely flexible and hybrid ways of working.
Employee Share Scheme.
Additional leave and wellbeing support.
Enhanced parental leave and support through different life stages.

Why this is an exciting opportunity

The IT Service Delivery team provides timely and expert technical services to support the products and services of the HUB24 Group and external clients. These include managed services and hosting, infrastructure support, application support, and end user support.
The primary objective of the Desktop Support Analyst is to deliver reliable, customer-focused workplace technology support for HUB24’s Queensland offices, ensuring incidents, service requests and end-user technology needs are resolved efficiently and in line with agreed service levels. The role acts as the local on-site technology contact for Queensland office locations, supporting desktop, device, access and collaboration services while partnering with centralised technology teams to maintain consistent, secure and compliant service delivery.

This role operates on a hybrid working arrangement, with four days per week on-site and one day working from home. The primary location is our Gold Coast office. As a key member of the support team, you will also be required to travel between our Queensland offices in Brisbane and the Gold Coast on a rotating basis to provide onsite support.

What you’ll be doing

Deliver high-quality end-to-end support for incidents, service requests and workplace technology issues across interstate offices, ensuring timely resolution, clear communication and adherence to service levels.
Act as the primary on-site technology contact, providing hands-on desktop support, troubleshooting hardware, software, workplace technology and access-related issues, and coordinating local technology needs.
Manage and resolve tickets through the ITSM platform, ensuring accurate categorisation, documentation, prioritisation and ownership through to resolution, with escalation to specialist teams as required.
Support onboarding, offboarding and access management activities, including device provisioning, system access and lifecycle management of workplace technology assets.
Collaborate with Service Desk, Desktop Support and Service Operations teams to deliver a consistent, high-quality user experience across all locations.
Create and maintain knowledge articles, documentation and operating procedures, while identifying opportunities to improve support processes, technology services and user experience.

What you bring

You don’t need to tick every box, but experience in the below will set you up for success.

Experience & Skills

Minimum 2 years' experience in an IT Support role within a medium to large enterprise environment, supporting end-user computing and workplace technologies.
Relevant tertiary qualification in Information Technology or a related discipline, or equivalent practical experience.
Strong understanding of IT Service Management (ITSM) principles, including incident, request, problem and change management, with experience using ITSM platforms.
Demonstrated experience providing remote and on-site technical support across hardware, software, operating systems, workplace technologies and access-related issues.
Knowledge of Microsoft 365, endpoint management (e.g. Intune), identity and access management, and modern collaboration platforms.
Experience supporting device provisioning, asset lifecycle management, onboarding, offboarding and user access management in a secure and compliant manner.
Strong analytical and problem-solving skills, with the ability to diagnose issues, assess impact and deliver effective resolutions.
Excellent communication and interpersonal skills, with the ability to build trusted relationships, establish credibility and engage effectively with end users, stakeholders and technical teams.
Ability to work independently in a geographically distributed environment, manage competing priorities and maintain high service standards.
Experience creating and maintaining documentation, knowledge articles and standard operating procedures.

Our process

We aim to keep the process simple and respectful of your time:

You’ll receive an acknowledgement after applying.
Our Talent team will review your application and keep you updated.
If shortlisted, we’ll connect to learn more about you.
Interviews may be virtual or in person.

If you need any adjustments, please let us know - we’re here to support you.

Our commitment

We’re committed to building an inclusive environment where everyone feels valued and supported to do their best work. We welcome applications from people of all backgrounds, identities and experiences.

Agencies, we work with a panel of preferred suppliers and are not accepting any unsolicited CVs.

Apply Now

Refine Your Search

technical support (bms & controls) | jobs in brisbane, qld

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