In-Demand Incident & problem specialist Jobs in Parramatta, Nsw

ServiceNow Platform Administrator
Reserve Bank of Australia —Sydney NSW
- Full-time
- Hybrid work
- Administrative experience
- In-person
- Communication skills
20h
Information Security & IT Manager
Corto Pty Ltd —Sydney NSW
- Full-time
- Hybrid work
- Management
- AWS
- SharePoint
- Gym membership
Quick Apply
8d
IT Support Specialist
THE ICONIC —Yennora NSW
- Office
- Administrative experience
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
5d
Team Lead - Desktop Services
Reserve Bank of Australia —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
12d
IOC Network Specialist
IREN —Sydney NSW
- Full-time
- Maintenance
- AI
- Communication skills
- Health insurance
- Dental insurance
ServiceNow Consultant
NCS Australia —Sydney NSW
- Contract
- Hybrid work
- Scripting
- APIs
- Agile
- Parental leave
Quick Apply
Senior Specialist
Tata Consultancy Services —Sydney NSW
Fleet Operations Support Officer - RTS OPS IOC
Downer Group —Sydney NSW
- Analysis skills
- Conflict management
- Communication skills
Information Security Operations Analyst (Sydney, Australia)
Starling —Sydney NSW
- Full-time
- Hybrid work
- AWS
- Communication skills
- Time management
- Annual leave
Quick Apply
Senior IT Operations Officer
Bradfield Development Authority —Sydney Western Suburbs NSW
- $133,348 - $146,945 a year
- Full-time
- Manufacturing
- Leadership
- Communication skills
4d
Event Monitoring Specialist
Australian Payments Plus —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
Quick Apply
7d
Banking System Analyst - Hybrid
Unity Bank —Sydney NSW
- Full-time
- Hybrid work
Senior Systems Admin Payroll Officer
Department of Customer Service —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
10d
MS Core Cloud Specialist Fixed Voice
Ericsson —Sydney NSW
- Computer science
- Education
- Bachelor's degree
12d
Senior Cybersecurity Incident Responder
Datacom —Sydney NSW
- Full-time
- Hybrid work
- Scripting
Quick Apply
Senior Systems Administrator (Concur)
Department of Customer Service —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Hybrid work
- Administrative experience
7d
Quality and Compliance Specialist
Anglicare —Macquarie Park NSW
- Full-time
- Analysis skills
- Communication skills
- Employee assistance program
- Gym membership
MS Core Cloud Specialist CS and IMS-2
Ericsson —Sydney NSW
- Computer science
- Education
- Bachelor's degree
12d
MS Core Cloud Specialist CS and IMS-1
Ericsson —Sydney NSW
- Computer science
- Education
- Bachelor's degree
12d
Network Technical Specialist for Infra
Infosys —Sydney NSW
- $108,571 - $119,893 a year
- Rotating roster
- Azure
- Management
- Computer Science
- Health insurance
- Parental leave

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ServiceNow Platform Administrator

Reserve Bank of Australia -
Sydney NSW

Apply Now

Job Details

Full-time
20 hours ago

Qualifications

Administrative experience
Security
ServiceNow
Communication skills

Full Job Description

Help shape and support a critical enterprise ServiceNow platform!

We're looking for an experienced ServiceNow Platform Administrator to join our MyService Platform Team during a period of significant project and platform demand.

This is an opportunity to work on a highly visible enterprise platform that supports service delivery across both technology and business teams. You'll play a key role in ensuring the platform remains secure, reliable, well-governed and ready to support ongoing business growth and change.

Working alongside Business Analysts, Developers, Configuration Analysts, Asset Analysts and managed service partners, you'll help maintain platform health, deliver enhancements and drive continuous improvement across the ServiceNow environment.

Why join us?

Support and optimise a critical enterprise ServiceNow platform
Be part of a collaborative team with deep ServiceNow expertise
Get exposure to a broad range of platform administration, support and enhancement activities
Contribute to platform improvements, automation and operational excellence initiatives
Work in a complex enterprise environment with diverse stakeholders
Hybrid working arrangement with 3 days in the office

About the role

As the ServiceNow Platform Administrator, you'll be responsible for the day-to-day administration, support and operational performance of the platform.

Please note this a 12-month contract

Key responsibilities include:

Maintaining platform health, availability, performance and stability
Managing users, groups, roles and security controls
Investigating incidents and platform issues, conducting root cause analysis and implementing sustainable solutions
Configuring and maintaining platform functionality including forms, workflows, business rules and UI policies
Supporting platform upgrades, releases and patch activities
Monitoring compliance with security, governance and operational standards
Troubleshooting technical issues and coordinating resolutions with internal teams and external partners
Providing expert advice and support to users and stakeholders
Identifying opportunities to automate, standardise and improve platform processes
Supporting the ongoing evolution and continuous improvement of the ServiceNow platform

About you

We're looking for someone who combines strong ServiceNow administration skills with a proactive and customer-focused approach.

You'll bring:

Experience administering ServiceNow in a complex enterprise environment
Strong understanding of platform administration, security and access management
Experience supporting multiple ServiceNow capabilities and modules
Hands-on experience configuring workflows, business rules, forms and UI policies
Strong troubleshooting and problem-solving skills
Experience managing incidents through to successful resolution
Ability to build effective relationships across technical teams, vendors and business stakeholders
Excellent communication and stakeholder engagement skills
A proactive mindset and strong attention to detail
ServiceNow Certified System Administrator (CSA) certification

About the team

The ServiceNow Platform Team is responsible for the governance, administration and continuous improvement of the Bank's ServiceNow platform. The team works closely with stakeholders across technology and business functions to ensure the platform delivers a secure, stable and high-quality experience for its users.

Be More

Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drive the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia.

Why RBA?

The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go. Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts. We know it is the growth and success of our people that drives the RBA forward. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.

The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.

Application Close :

September 15, 2026

Apply Now

Refine Your Search

incident & problem specialist jobs in parramatta, nsw

ServiceNow Platform Administrator

Information Security & IT Manager

IT Support Specialist

Team Lead - Desktop Services

IOC Network Specialist

ServiceNow Consultant

Senior Specialist

Fleet Operations Support Officer - RTS OPS IOC

Information Security Operations Analyst (Sydney, Australia)

Senior IT Operations Officer

Event Monitoring Specialist

Banking System Analyst - Hybrid

Senior Systems Admin Payroll Officer

MS Core Cloud Specialist Fixed Voice

Senior Cybersecurity Incident Responder

Senior Systems Administrator (Concur)

Quality and Compliance Specialist

MS Core Cloud Specialist CS and IMS-2

MS Core Cloud Specialist CS and IMS-1

Network Technical Specialist for Infra

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