In-Demand Assistant front office Jobs in Queensland

Manager on Duty
Marriott International, Inc —Surfers Paradise QLD
- Full-time
- No experience needed
- Senior Secondary Certificate of Education
- Education
Assistant Manager
Freedom Fuels —Gold Coast QLD
- Full-time
- Leadership
- Communication skills
- Employee discount
- Fuel discount
9d
Facilities Assistant
ISS —Brisbane QLD
- Full-time
- Management
- Microsoft Office
- Organisational skills
6d
APS4 Executive Assistant
Australian Criminal Intelligence Commission (ACIC) —Brisbane QLD
- $79,877 - $86,730 a year
- Research
- Administrative experience
- Communication skills
3d
Workplace Assistant
WSP —Brisbane QLD
- Organisational skills
- Employee stock purchase plan
1d
Facilities Assistant [BOH]
DAD-Jones Lang LaSalle (QLD) Pty Ltd —Brisbane QLD
- Full-time
- Customer service
- Administrative experience
- First Aid Certification
- Health insurance
- Parental leave
Quick Apply
16h
Hotel Manager Positions
Accor Apartments & Realty —Cairns QLD
- $79,400 - $120,000 a year
- Weekend availability
- Hospitality
- Supervising experience
- Time management
Facilities Coordinator
DAD-Jones Lang LaSalle (QLD) Pty Ltd —Brisbane QLD
- Full-time
- Customer service
- Microsoft Office
- Front desk
- Health insurance
- Parental leave
Quick Apply
16h
Assistant Corporate Accountant
Dyno Nobel —Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Excel
- Finance
- Business
- Parental leave
- Employee assistance program
5d
Concierge Assistant Manager (Pre-Opening)
Andaz Gold Coast —Gold Coast QLD
- Weekend availability
- Hospitality
- Guest services
- Communication skills
Retail Assistant Store Manager - Robina
The Reject Shop —Robina QLD
- Overtime
- Leadership
- Parental leave
- Employee assistance program
Facilities Coordinator
JLL —Brisbane QLD
- Customer service
- Microsoft Office
- Front desk
- Health insurance
- Parental leave
4h
Senior Guest Services Assistant I Dysart SPV I 9:5
Civeo —Dysart QLD
- Full-time
- Hospitality
- Management
- Customer service
- Employee assistance program
- Free food
1d
Cinema Assistant Manager - Cairns Region
EVT Group —Cairns QLD
- Full-time
- Sales
- Supervising experience
- Planograms
3d
Facilities Assistant [BOH]
JLL —Brisbane QLD
- Customer service
- Administrative experience
- First Aid Certification
- Health insurance
- Parental leave
4h
Front Office Supervisor - Nights
PULLMAN —Brisbane QLD
- Full-time
- Microsoft Word
- Microsoft Outlook
- First Aid Certification
Quick Apply
Retail Assistant Store Manager - Kepnock
The Reject Shop —Kepnock QLD
- Overtime
- Leadership
- Parental leave
- Employee assistance program
6d
Assistant Store Manager (Chermside)
Princess Polly —Chermside QLD
- Full-time
- Merchandising
Quick Apply
Dental Assistant - Orthodontics (Part Time)
Mars Orthodontics —South Brisbane QLD
- $34 - $38 an hour
- Part-time
- Anatomy knowledge
- In-person
- Medical terminology
- Annual leave
- Professional development assistance
Quick Apply
Assistant Manager - Nights
AccorHotel —Brisbane QLD
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- First Aid Certification
Quick Apply

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Manager on Duty

Marriott International, Inc -
Surfers Paradise QLD

Apply Now

Job Details

Full-time

Qualifications

No experience needed
Senior Secondary Certificate of Education
Education
Hospitality Management
Front desk
Guest services
Communication skills

Full Job Description

Additional Information
Job Number26094942
Job CategoryRooms & Guest Services Operations
Location71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia, 4217
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serving as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Responds to and handles guest problems and complaints.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

Ensures employees understand customer service expectations and parameters.

Interacts with guests to obtain feedback on product quality and service levels.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and control property occupancy.

Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Runs Front Desk shifts whenever necessary.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

assistant front office jobs in queensland

Manager on Duty

Assistant Manager

Facilities Assistant

APS4 Executive Assistant

Workplace Assistant

Facilities Assistant [BOH]

Hotel Manager Positions

Facilities Coordinator

Assistant Corporate Accountant

Concierge Assistant Manager (Pre-Opening)

Retail Assistant Store Manager - Robina

Facilities Coordinator

Senior Guest Services Assistant I Dysart SPV I 9:5

Cinema Assistant Manager - Cairns Region

Facilities Assistant [BOH]

Front Office Supervisor - Nights

Retail Assistant Store Manager - Kepnock

Assistant Store Manager (Chermside)

Dental Assistant - Orthodontics (Part Time)

Assistant Manager - Nights

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