In-Demand Customer service representative Jobs in Camberwell, Vic

Customer Service Representative
Adore Beauty —Melbourne VIC
- Full-time
- Customer service
- Organisational skills
- Communication skills
Quick Apply
4d
Customer Service Coordinator- Allied Health & Wellness Services
Regis Aged Care —Mill Park VIC
- Overtime
- Management
- Customer service
- Microsoft Office
- Health insurance
- Annual leave
Membership Consultant
Anytime Fitness Knox —Wantirna South VIC
- $25 - $33 an hour
- Weekend availability
- CPR Certification
- Sales
- Customer service
- Employee discount
- Gym membership
Quick Apply
12h
Customer Service Agent
Probe CX —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Communication skills
- Paid training
11d
Sales & Customer Service Administrator (12-Month Maternity Leave Contract)
Austab Labels Pty Ltd —Altona North VIC
- Up to $65,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- On-the-job training
Quick Apply
Seasonal - Transport Customer Support Co-ordinator
Australia Post —Dandenong VIC
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Work from home
Guest Service Agent
MERCURE —Doncaster VIC
- Weekend availability
- Hospitality
- Customer service
- POS
Quick Apply
Customer Service Representative
Computershare —Melbourne VIC
- Full-time
- Remote
- Customer service
- Organisational skills
- Leadership
- Employee stock purchase plan
- Work from home
6d
Office Administration and Customer Service Representative
Celebrate Event and Party Hire —Moorabbin VIC
- $44 an hour
- Part-time
- Customer service
Quick Apply
5d
Customer Service Advisor
City FM Australia —Mulgrave VIC
- Part-time
- Customer service
- Communication skills
- Paid training
Quick Apply
5h
Night Guest Service Agent
Oaks Hotels —Southbank VIC
- $27.97 - $41.96 an hour
- Weekend availability
- Health insurance
- Employee assistance program
Quick Apply
4d
Customer Success Associate
Siemens —Bayswater VIC
- Full-time
- Hybrid work
- CRM software
- Management
- Salesforce
Guest Service Agent
Avani —Melbourne VIC
- $27.97 - $41.96 an hour
- Part-time
- Health insurance
- Employee assistance program
Quick Apply
14d
Guest Service Agent Part Time
NOVOTEL —Melbourne VIC
- $27.97 an hour
- Part-time
- Hospitality
- Microsoft Office
- Communication skills
Quick Apply
12d
Client Service Consultant
Slater and Gordon —Ringwood VIC
- Hybrid work
- Customer service
- Parental leave
Membership Consultant - Epping North
Anytime Fitness —Epping VIC
- Temporary
- CPR Certification
- Sales
- Customer service
- Gym membership
Quick Apply
8d
Part Time Customer Service and Sales Assistant
Beacon Lighting —St Kilda VIC
- Part-time
- Sales
- Customer service
- Communication skills
- Profit sharing
Customer Support Specialist
HUB24 —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Customer service
- Financial services
- Parental leave
Membership Consultant - Across Thornhill Park & Weir Views
Anytime Fitness —Melbourne VIC
- Temporary
- Sales
- Customer service
- Organisational skills
- Gym membership
Quick Apply
Customer Support Agent
Detector Inspector —Carnegie VIC
- Full-time
- Communication skills
Quick Apply

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Customer Service Representative

Adore Beauty -
Melbourne VIC

Quick Apply

Job Details

Full-time
4 days ago

Qualifications

Customer service
Organisational skills
Communication skills

Full Job Description

Enjoy the flexibility of working from home and in our office.
Opportunities to grow your skills and build your career at Adore Beauty.
Join a supportive, collaborative team within the beauty industry

Passionate about people, problem-solving and creating experiences that leave a lasting impression? At Adore Beauty, our customers are at the heart of everything we do. We’re looking for a Customer Service Representative who genuinely cares about helping people and loves turning everyday interactions into exceptional experiences.

The Role

At Adore Beauty, our customers mean everything to us. We’re looking for a Full-Time Customer Service Representative to join our team and help make every customer interaction feel effortless, helpful and genuinely exceptional.
This is a phone-first customer service role, where you’ll be the voice of Adore Beauty for customers who need help with their orders, deliveries, returns, promotions and more. You’ll also support customers via email and chat when required.

You’ll be a problem-solver who represents our brand while helping customers find solutions quickly, making sure they feel heard and supported.

Our Customer Experience team works in a fast-paced, high-volume environment, so you’ll need to be comfortable juggling multiple systems, learning new processes and adapting quickly as our business and customer needs change.

What You’ll Do

Answer a high volume of customer enquiries, with a primary focus on phone support, as well as email and chat
Provide friendly, confident and personalised customer service from first contact through to resolution
Assist customers with enquiries including:
- Order status, shipping and delivery
- Returns and refunds
- Order amendments and order processing
- Promotions, discount codes and rewards
- Checkout, account and subscription enquiries
- Product information and recommendations
Take ownership of customer enquiries aiming to resolve on first contact wherever possible
Listen to customers, understand the issue and provide clear, practical solutions and alternatives
Navigate multiple systems and tools to investigate and resolve customer enquiries accurately
Follow and apply current policies, processes and procedures
Stay up to date with promotions, campaigns, brand launches, carriers, warehouse updates and changes across the business
Identify issues and use initiative to find solutions rather than simply passing customers on
Escalate complex or recurring issues to the appropriate team when required
Attend regular team, system and brand training to continually build your knowledge
Communicate effectively with internal teams to help resolve customer and website-related issues
Contribute to a positive team environment and support your colleagues during busy periods

Who You Are You’re someone who genuinely enjoys helping people and solving problems. You’re confident speaking with customers, comfortable with technology and thrive in an environment where no two days are exactly the same.

You’ll bring:

2+ years’ experience in a customer service or contact centre environment
Confidence and professionalism when communicating with customers over the phone
A strong resolution mindset. You enjoy getting to the bottom of an issue and finding the best possible outcome
Excellent verbal and written communication skills, with strong attention to detail
Strong computer literacy and the confidence to learn and navigate multiple systems and platforms
The ability to quickly learn and apply new policies, processes and information
A proactive, self-starting approach.
The ability to stay calm, empathetic and solutions-focused when dealing with challenging customer situations
Strong organisational skills, with the ability to multitask, prioritise and manage your time effectively
Reliability and a strong commitment to attendance
The ability to work independently while also being a collaborative team player
A genuine interest in beauty and the Adore Beauty brand (a passion for beauty is advantageous, but not essential)

How You’ll Be Successful

We’re a high-volume customer experience team, so success in this role comes down to balancing speed, quality and customer care.
You’ll be measured across key areas including:

Productivity & efficiency — managing your workload and responding to customers efficiently
Quality & customer satisfaction — delivering accurate, thoughtful and genuinely helpful experiences
Reliability & attendance — being dependable and consistently available to support our customers
Customer ownership — taking responsibility for enquiries and working towards resolution

You don’t need to know everything on day one. What matters most is that you’re eager to learn, comfortable with change and confident asking questions and finding answers.

Why Adore Beauty? You’ll join a passionate, supportive Customer Experience team that genuinely cares about our customers and the experience we create for them. You’ll work in a hybrid environment, with the expectation that you’ll be in our office minimum two days per week to connect with the team, collaborate and learn together.

And of course, if you love beauty, you’ll feel right at home.

Sound like the right next step? Apply now to find out more!

Quick Apply

Refine Your Search

customer service representative jobs in camberwell, vic

Customer Service Representative

Customer Service Coordinator- Allied Health & Wellness Services

Membership Consultant

Customer Service Agent

Sales & Customer Service Administrator (12-Month Maternity Leave Contract)

Seasonal - Transport Customer Support Co-ordinator

Guest Service Agent

Customer Service Representative

Office Administration and Customer Service Representative

Customer Service Advisor

Night Guest Service Agent

Customer Success Associate

Guest Service Agent

Guest Service Agent Part Time

Client Service Consultant

Membership Consultant - Epping North

Part Time Customer Service and Sales Assistant

Customer Support Specialist

Membership Consultant - Across Thornhill Park & Weir Views

Customer Support Agent

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