In-Demand Workforce reporting officer Jobs in Parramatta, Nsw

Customer Contact Team Officer
NSW Trustee and Guardian —Sydney NSW
- $116,981 - $129,492 a year
- Full-time
- Customer service
- Leadership
- Communication skills
- Parental leave
- Employee assistance program
8h
EMu Database Support Officer
Australian Museum —Sydney NSW
- $99,938 - $125,157 a year
- Full-time
- Management
- Administrative experience
- No degree
9h
Project Officer - Engagement, Partnerships and Co-Design
Department of Climate Change, Energy, the Environment and Water —Sydney Western Suburbs NSW
- $109,000 - $120,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
4d
Senior Operations Assistant
Department of Customer Service —Sydney NSW
- $129,464 - $142,665 a year
- Full-time
- Budgeting
- Communication skills
4d
Senior Program Officer
NSW Department of Communities and Justice —Parramatta NSW
- $129,464 - $142,665 a year
- Full-time
- Management
- First Aid Certification
- Construction
- Employee assistance program
Senior Project Officer, Information Management and Analysis
Agency for Clinical Innovation —Sydney NSW
- $132,236 - $150,222 a year
- Full-time
- No degree
- Communication skills
10d
HSSE Business Partner
JLL —Sydney NSW
- Construction
Clinical Trials Support Unit Administration Officer (Lvl 6) - Perm FT
NSW Health —Liverpool NSW
- $83,554.59 - $85,530.07 a year
- Part-time
- Management
- Research
- Databases
- Annual leave
- Parental leave
14d
Clinical Trials Support Unit Administration Officer (Lvl 6) - Perm FT
South Western Sydney Local Health District —Sydney Western Suburbs NSW
- $83,554.59 - $85,530.07 a year
- Full-time
- Management
- Research
- Databases
- Annual leave
- Parental leave
14d
Senior Performance Officer
Environment Protection Authority —Sydney Western Suburbs NSW
- From $140,000 a year
- Full-time
- Working with children
- Recruiting
- In-person
8d
Security Officer
Certis Group —St Leonards NSW
- 12 hour shift
- CPR Certification
- Customer service
- Microsoft Office
- Opportunities for advancement
HR and Training Officer
FLINTWOOD DISABILITY SERVICES LTD —Castle Hill NSW
- Full-time
- CPR Certification
- Microsoft Office
- First Aid Certification
Quick Apply
10d
Payroll Officer - Operations
Boral —Sydney NSW
- Full-time
- Parental leave
Credit and Funding Officer
Konica Minolta Business Solutions Australia —Macquarie Park NSW
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Communication skills
Quick Apply
Team Leader
Certis Group —North Ryde NSW
- Full-time
- CPR Certification
- Customer service
- Microsoft Office
- Opportunities for advancement
Vendor Master Data Reporting Officer
Evolution Mining —Sydney NSW
- ERP systems
- Finance
- Master's degree
- Life insurance
- Referral program
Assistant Project Officer
Department of Customer Service —Sydney NSW
- $99,938 - $110,271 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
4d
Cancer Data Quality & Integrity Officer
Cancer Institute (NSW) —Sydney NSW
- $87,813 - $116,824 a year
- Full-time
- SQL
- Organisational skills
- AI
5d
Senior Clinical Trials Coordinator (Health Manager Lvl 2) - Cardiology - Temp PT
South Western Sydney Local Health District —Sydney Western Suburbs NSW
- $57.62 - $67.98 an hour
- Part-time
- Management
- No degree
- Leadership
- Annual leave
- Parental leave
Business Advisor, Revenue Management
Department of Climate Change, Energy, the Environment and Water —Sydney Western Suburbs NSW
- $113,574 - $125,720 a year
- Full-time
- Hybrid work
- Microsoft Excel
9h

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workforce reporting officer jobs near parramatta, nsw

Customer Contact Team Officer

NSW Trustee and Guardian -
Sydney NSW

Apply Now

Job Details

Full-time
$116,981 - $129,492 a year
8 hours ago

Benefits

Parental leave
Employee assistance program

Qualifications

Customer service
Leadership
Communication skills

Full Job Description

NSW Trustee and Guardian

Reference number

83190-44240882

Occupation

Call Centre Services

Work type

Full-Time

Location

Sydney City

Salary Information

Closing date

28 June 2026 at 11:59pm

Customer Contact Team Officer – NSW Trustee and Guardian

Ongoing full-time vacancy. 35 hours per week.
Location: Sydney CBD. Flexible and hybrid working options available.
Clerk Grade: Level 7/8. Base salary $116,981 p.a. to $129,492 p.a. plus 12% superannuation and annual leave loading.

About us

At NSW Trustee and Guardian our purpose is to support the rights, welfare, and interests of the people of NSW. The agency supports the NSW Trustee, the Public Guardian and the Commissioner of Dormant Funds to carry out their statutory functions. We do this by providing a range of customer-centred services, including Will-making, trustee, financial management and guardianship services, including some for the state’s most vulnerable people.

We support over 50,000 customers annually and manage almost seven billion dollars in customer assets. A NSW government agency within the Communities and Justice Portfolio, our services help support and protect people at critical moments in their lives.

Our commitment to diversity

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.

About the team

The NSW Trustee and Guardian Customer Contact Team is based in the Sydney CBD office and operates as the switchboard for NSW Trustee and Guardian. The team of seven operators handle thousands of calls each week from our customers, their family members, carers and health care providers. They also handle calls from other government agencies, industry sector organisations and community members. All calls are triaged and transferred to the appropriate NSWTG front line team.

About the role

This role is responsible for leading a high-performing team to deliver switchboard operations at NSWTG. This role is responsible for managing and role-modelling exemplary customer service, ensuring consistent quality standards are delivered for all customers, stakeholders, service providers and members of the public at their first point of contact with NSWTG.

The role will also assist with service delivery improvement projects, collaborating broadly across NSWTG to share customer insights and generate ideas to solve problems that improve customer experience. These projects will align with customer needs, NSWTG’s Strategic Plan 2025-28 and the NSW Government Customer Commitments.

Day to day, you will:

Lead the Customer Contact Team, managing staff resources to ensure delivery of professional service that is reflective of NSWTG’s Values and the NSW Government Customer Commitments
Review, identify and address workforce needs to support the team in the delivery of effective triage of all enquiries from customers, stakeholders, service providers and members of the public
Provide phone relief for staff during peak work periods, and act as an escalation point for more complex matters and enquiries
Generate and analyse performance reporting, sharing feedback and developing recommendations for process and service delivery improvements
Develop and nurture strong stakeholder relationships through effective communication, influencing, and issue management
Apply best practice contact centre methodologies to engage diverse and vulnerable customers

For more information about the position, view the role description.

About you

You are an approachable and confident people leader with proven experience in high-volume, customer-focused contact environments. You set clear service standards, coach others to succeed, and remain calm and solutions-focused when managing competing priorities and complex enquiries.

Demonstrated experience in high-volume, customer-focused call centre environments.
Proven ability to manage and lead a high-performing team within a call centre environment, including developing work schedules and rosters to meet operational needs.
Strong customer service capability, with experience supporting a diverse range of customers; experience working with vulnerable customer groups is highly desirable.
Sound judgement and communication skills, with the ability to resolve escalations and support staff through sensitive or complex interactions.

Essential requirements

Experience in the use of computerised switchboards or similar.
Willingness to have phone calls and team email accounts monitored for quality assurance and training purposes, and to participate in one-to-one review sessions for calls and emails.
Ability to work within the provision of services for internal and external customers between the hours of 8:30am and 5:00pm, Monday to Friday.

Desirable requirements

Experience working in government, health, aged care, or other similarly regulated service environments is desirable.

If you are a people-focused leader who thrives in a fast-paced contact environment and is passionate about continuous improvement, we’d love to hear from you.

What we offer

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
various leave options (recreation, parental, and flex leave of up to 24 days per year)
career development including study leave and acting opportunities
access to Fitness Passport and employee assistance program, and annual flu vaccinations

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

How to apply

To apply for this role:

complete the online application
submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability for the role
answer the following targeted question when prompted within the application process (Max 500 words)

Targeted Question: As a leader, how do you coach your team to communicate consistently and professionally when speaking to customers on the phone and how do you use call monitoring to improve your team’s performance? (Maximum 500 words)

Read: writing your job application for tips on the application process.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice applications and interview questions based on the focus capabilities listed in the role description.

Closing date

Applications close 11:59pm, Sunday 28 June 2026

For enquiries about the role, please contact Saarah Rusmaully, Platforms and Support Team Lead via email on [email protected].

For enquiries about the recruitment process, please contact Hina Maudarbocus, Talent Advisor on [email protected].

Please do not send your applications directly via email, LinkedIn, or SEEK. Only applications submitted via the online portal will be accepted.

Please note:

If you need an adjustment in the recruitment process, please contact People and Culture via email at [email protected]
Offers of employment will be subject to reference checks and relevant clearances.
A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.

Thank you for your interest in this role. We look forward to receiving your application.

Apply Now

Refine Your Search

workforce reporting officer jobs in parramatta, nsw

Customer Contact Team Officer

EMu Database Support Officer

Project Officer - Engagement, Partnerships and Co-Design

Senior Operations Assistant

Senior Program Officer

Senior Project Officer, Information Management and Analysis

HSSE Business Partner

Clinical Trials Support Unit Administration Officer (Lvl 6) - Perm FT

Clinical Trials Support Unit Administration Officer (Lvl 6) - Perm FT

Senior Performance Officer

Security Officer

HR and Training Officer

Payroll Officer - Operations

Credit and Funding Officer

Team Leader

Vendor Master Data Reporting Officer

Assistant Project Officer

Cancer Data Quality & Integrity Officer

Senior Clinical Trials Coordinator (Health Manager Lvl 2) - Cardiology - Temp PT

Business Advisor, Revenue Management

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