Senior Operations Assistant, Temporary opportunity until December 2026, based in Sydney CBD + hybrid working options available
The Department of Customer Service is looking for a Senior Operations Assistant to join the Office of the Chief Financial Officer.
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Temporary opportunity until December 2026, with the possibility to extend or make ongoing
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Salary – Clerk Grade 9/10, $129,464 - $142,665+ super, commensurate with experience
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Based in Sydney CBD, with hybrid working options available
As part of the Office of the Chief Financial Officer (OCFO) team, the Senior Operations Assistant will provide high level operational support and advice to assist the Chief Financial Officer (CFO) and Finance Leadership Team (FLT), including but not limited to:
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Developing and maintaining networks to ensure effective coordination of information and timely responses to meet business strategies and a positive customer experience
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Coordinating responses from multiple stakeholders, managing competing priorities and deadlines
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Managing confidential and sensitive information with discretion and integrity, maintaining the highest standards of confidentiality and professionalism
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Leading, managing and/or contributing to continuous business and customer service improvement initiatives to ensure optimal service delivery
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Preparing, managing and reviewing the provision of high level complex communications and correspondence including briefings, reports, submissions and notes to ensure the comprehensiveness, accuracy and timeliness of written information
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Developing, documenting, implementing and monitoring business systems, procedures and methods, adapting processes and techniques, to facilitate efficient business operations and make recommendations to improve efficiency, cost management and service delivery
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Supporting the implementation, monitoring and reporting on strategic, operational and project plans to enable the development of action plans and inform decision making.
ABOUT YOU:
You will have:
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Knowledge or experience in budgeting and forecasting, reporting and analytics is desirable.
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An inquisitive nature with the ability to interrogate data in order to contribute to the delivery of actionable insights to a range of stakeholders.
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Experience in business process excellence, with the ability conceptualise automation opportunities.
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Experience in governance and operational excellence with the ability to implement effective governance frameworks and guidance to enable high quality planning and decision making.
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Knowledge or experience in administering technology solutions to support electronic workflow management and records management compliance.
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Proactive, strong attention to detail and highly developed interpersonal skills with the ability to communicate across a broad range of stakeholders, exercising discretion, sensitivity and confidentiality as appropriate.
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Communication, organisational and excellent written skills with an ability to accurately prepare and review written documents, as well as to prepare and present financial information.
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Proven effectiveness as a team player including a flexible self-motivated approach to work and ability to take responsibility, problem solve, take initiative and a capacity to participate in a team.
HOW DO YOU APPLY?
To apply you will need to submit a two-page cover letter outlining how your skills and experiences meet the essential requirements for this role. Please also provide a current, up to date resume.
A talent pool may be created to fill future ongoing or temporary opportunities.
Salary Grade 9/10, with the base salary for this role starting at $129464 base plus superannuation
For enquiries relating to recruitment please contact Nicole Turner via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: 10th Tuesday 16th June
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact
[email protected].
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
