In-Demand Customer support coordinator Jobs in Mount Druitt, Nsw

Support Facilitator
SydWest Multicultural Services —Blacktown NSW
- $40,000 - $45,000 a year
- Part-time
- Management
- Customer service
- Administrative experience
- Parental leave
11d
Staffing Pool Coordinator
TAFE NSW —Sydney Western Suburbs NSW
- $116,219 - $125,157 a year
- Temporary
People & Culture Coordinator
Kilcoy Pastoral Company —Epping NSW
- Microsoft Excel
- Customer service
- Administrative experience
6d
Patient Coordinator
Dental Boutique —Liverpool NSW
- Full-time
- Microsoft Excel
- Sales
- Customer service
Quick Apply
4d
Sales Coordinator
Toyota Material Handling Australia —Moorebank NSW
- Customer service
- ERP systems
- Administrative experience
- Health insurance
- Parental leave
Quick Apply
Coordinator Cultural Planning and Public Art
Blacktown City Council —Blacktown NSW
- From $2,338.60 a week
- Full-time
- Communication skills
- Negotiation
- Gym membership
10d
WHS Specialist, Workplace Health & Safety
Amazon Commercial Services Pty Ltd —Kemps Creek NSW
- Full-time
- Bachelor's degree
- Case management
- Communication skills
4d
Customer Care Coordinator
Hager Group —Rydalmere NSW
- CRM software
- Customer service
- ERP systems
Rostering Coordinator - NDIS Services
SydWest Multicultural Services —North Parramatta NSW
- $85,000 - $92,000 a year
- Overtime
- Analysis skills
- No degree
- Organisational skills
- Parental leave
11d
Clinical Trials Coordinator (Health Manager Lvl 1) - Clinical Trials Support Unit - Temp PT
South Western Sydney Local Health District —Sydney Western Suburbs NSW
- $44.28 - $58.91 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Research
- Annual leave
- Parental leave
10d
Customer Service and Despatch Coordinator
Johnson Controls —Rydalmere NSW
- Full-time
- Microsoft Excel
- Customer service
- Engineering
Dental Receptionist / Clinic Coordinator
Dental Care Centre —Fairfield NSW
- $25.22 - $37.68 an hour
- Full-time
- Medical office experience
- Front desk
- Computer skills
Quick Apply
3d
Learning Coordinator
Amazon Commercial Services Pty Ltd —Moorebank NSW
- Overtime
- Microsoft Office
- Senior Secondary Certificate of Education
- Data entry
6d
Facilities Coordinator
Crown Equipment —Smithfield NSW
- Contract
- Microsoft Excel
- Communication skills
- Health insurance
- Employee assistance program
Quick Apply
Domestic Supply Coordinator
Hydraulink Fluid Connectors Ltd —Smithfield NSW
- Full-time
- Analysis skills
- Warehouse
- Communication skills
Quick Apply
QA Coordinator
My Muscle Chef —Yennora NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
Logistics Coordinator
EssilorLuxottica —Silverwater NSW
- Full-time
- Microsoft Excel
- Analysis skills
13d
Assistant Production Coordinator
Hunter Douglas —Rydalmere NSW
- $75,000 - $80,000 a year
- Full-time
- Assembly
- Organisational skills
- Manufacturing
Quick Apply
12d
Permits Coordinator
Campbell Property Group —Norwest NSW
- Full-time
- Microsoft Office
- Construction
- Communication skills
- Health insurance
- Employee assistance program
Quick Apply
Clinical Trials Coordinator (Health Manager Lvl 1) - Clinical Trials Support Unit - Temp PT
NSW Health —Liverpool NSW
- $44.28 - $58.91 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Research
- Annual leave
- Parental leave
10d

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Support Facilitator

SydWest Multicultural Services -
Blacktown NSW

Apply Now

Job Details

Permanent | Part-time
$40,000 - $45,000 a year
11 days ago

Benefits

Parental leave
Salary packaging

Qualifications

Management
Customer service
Certificate IV
Certificate III
Administrative experience
Driver Licence
Data entry
Organisational skills
Diploma
Working with Children Check
Communication skills
Time management

Full Job Description

Posted: 28/05/2026

Closing Date: 26/06/2026

Salary: $40,000.00 - $45,000.00

Job Type: Permanent - Part Time

Location: Blacktown Corporate Office

Job Category: Community Services and Development

About Us

SydWest Multicultural is a not-for-profit organisation which is committed in providing a broad range of services across Greater Western Sydney, the Inner West and the City of Sydney. We are a leading organisation on cultural diversity offers flexible and integrated services across the life cycle for refugees and migrants; support for seniors; disability support; women and families; youth; housing support; and settlement services.

SydWest Multicultural Services’ Mission is to deliver quality services meeting diverse needs to maximise individual and community outcomes.

Our Vision is to create an inclusive society where all people have equal opportunities to grow and thrive.

Job Description

Purpose of the Role:

To ensure the seamless coordination and delivery of Supported Independent Living (SIL) services. Active engagement of participants, thoughtful matching of participants with suitable support workers, and fostering high-quality support through effective collaboration with both internal and external stakeholders.

Key accountabilities:

Have a sound knowledge and understanding of the National Disability Insurance Scheme (NDIS) and the NDIS Quality & Safeguarding Commission
Ensure all participant information including NDIS information, support requirements, risk profiles, approved restrictive practices, personal and health information is current, maintained and communicated to relevant parties
Maintaining up-to-date compliance documents, including WHS checklists, evacuation plans etc.
Regularly liaise with key stakeholders to ensure that services are meeting participant needs and priorities, and that services are being delivered in an efficient and effective manner
Responsible for ensuring direct service staff (support workers) are provided with appropriate induction and training to effectively support SIL participants
Manage the day to day operations of 2 SIL homes ensuring the delivery of services is compliant with funding and service agreements, policies and our strategic direction
Ensuring supports provided are in line with Individual Support Plans, participant goals and are person centred
Build and maintain strong, positive relationships with participants, their families, carers, and external stakeholders and agencies
With a focus on creating a positive workplace culture, lead and manage the SWs by ensuring you are promoting safety and well-being of participants and staff at all times
Provide regular support and supervision with support workers
Participate in the recruitment and performance management of staff. This includes identifying staff training based on participant needs
Deal with staff grievances or poor performance constructively in accordance with HR and refer to other managers or HOD as required
Employ effective supervisory methodologies to develop team skills and raise individual performance and motivation levels
Lead regular team meetings and trainings to keep staff informed and skills relevant
Ensure resources are used correctly, safely, effectively and that they meet requirements and expectations
Facilitate the timely approval of requests and completion of compliance, regulatory reports and administrative paperwork
Ensure individual needs of all SIL residents are met, helping build skills and participate in the running of their home
Compliance with NDIS Quality & Safeguarding requirements, including Privacy & Confidentiality, Duty of Care and Feedback & Complaints
Assist the Rostering Coordinator to identify appropriate support staff
Work closely with QRC to provide relevant information to resolve any incident or complaint efficiently and effectively
Maintain NDIS Quality & Safety Commission standards, internal policies, and various funding body requirement if applicable
Communicate with participants and their representatives regarding changes to policies, procedures, or processes
Participate in the emergency on-call management system as rostered
Complete monthly reports that contribute to reporting obligations
Administrative tasks as requested by management.

Desired Skills and Experience

Essential requirements:

Certificate III, IV or Diploma, or equivalent experience
Dedicate yourself to delivering outstanding customer service
Capable of handling high-pressure or complex situations
Possess strong organisational skills and a solid work ethic
Collaborate effectively with team members in a constructive manner
Maintain enthusiasm for learning new concepts and practices
Encourage and seek out creative solutions to overcome team obstacles and support individuals for successful outcomes
Demonstrate precision and attention to detail in administrative tasks
Exhibit strong proficiency in time management
Regularly evaluate personal progress and development
Listen attentively to and appropriately address customer feedback
Offer thoughtful and honest feedback to team members and managers
Demonstrate patience and empathy towards customer needs
Commitment to supporting participants with choice and control, using trauma-informed practices
Resourceful attitude. i.e. creative and adaptable approach to resolving challenges and implementing solutions
Excellent interpersonal and communication skills for effective engagement with diverse stakeholders
Providing high quality and timely communication to participants, carers and support workers.
Ability to provide excellent customer service while meeting organisational efficiency targets.
Has a practical knowledge of relevant organisation systems, technology, policies and processes
Ability to work cohesively in a multi-disciplinary team to drive organisational business and strategic goals
Demonstrated ability to resolve complex issues or conflict in day-to-day operation
Identifies and contributes to opportunities for innovation across teams
Comprehensive knowledge of supports and services available in the market
Monitors and maintains quality of service and reporting documentation
Accuracy and attention to detail with data entry
Strong planning and organisation skills
Working With Children Check (or application in process)
NDIS Workers Screening (or application in process).
Full Drivers Licence and comprehensive insurance

Benefits:

SydWest offers a range of benefits to its workforce, including but not limited to

Salary packaging $18,550 via pre-tax deduction meaning more take-home pay
SydWest Paid Parental Leave after a certain period of consecutive service period
SydWest subsided Health & Wellbeing activities, e.g. exercises and massage
Portal Long Service Leave for all employees at SydWest
Professional support including career development opportunities
Recognition and Reward.

Apply Now

Refine Your Search

customer support coordinator jobs in mount druitt, nsw

Support Facilitator

Staffing Pool Coordinator

People & Culture Coordinator

Patient Coordinator

Sales Coordinator

Coordinator Cultural Planning and Public Art

WHS Specialist, Workplace Health & Safety

Customer Care Coordinator

Rostering Coordinator - NDIS Services

Clinical Trials Coordinator (Health Manager Lvl 1) - Clinical Trials Support Unit - Temp PT

Customer Service and Despatch Coordinator

Dental Receptionist / Clinic Coordinator

Learning Coordinator

Facilities Coordinator

Domestic Supply Coordinator

QA Coordinator

Logistics Coordinator

Assistant Production Coordinator

Permits Coordinator

Clinical Trials Coordinator (Health Manager Lvl 1) - Clinical Trials Support Unit - Temp PT

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