Sales & Quotes Coordinator
The Print HQ is a growing custom apparel and printing business specialising in custom T-shirt printing, embroidery, DTF, screen printing, heat transfers, promotional products and live event activations. We work with individuals, businesses, sporting clubs, schools, brands and major corporate clients to bring their ideas to life.
We are looking for a Sales & Quotes Coordinator to join our Yennora team and help manage our growing volume of customer enquiries and sales opportunities.
About the Role
This is a customer-facing sales role responsible for managing enquiries from the initial conversation through to a confirmed order. You will be responsible for understanding what customers need, preparing accurate quotes, recommending the right products and printing methods, following up leads and ultimately converting enquiries into sales. You will work closely with our production and warehouse teams to ensure what we sell can be delivered accurately, on time and to the expected quality. This role would suit someone who is organised, commercially minded, confident speaking with customers and enjoys closing a sale.
Key Responsibilities Sales & Customer Enquiries
- Respond to customer enquiries via email, phone and online channels.
- Understand customer requirements and recommend suitable products and printing solutions.
- Convert incoming enquiries into confirmed orders.
- Follow up outstanding quotes and prospective customers.
- Develop strong relationships with new and existing customers.
- Identify opportunities to upsell additional garments, print locations, embroidery and other services.
- Proactively follow up repeat and existing customers for future opportunities. Quotes & Pricing
- Prepare accurate and professional quotes for custom apparel and printing services.
- Calculate garment, printing, embroidery, setup and additional service costs.
- Ensure quotes are accurate and commercially viable.
- Understand different print methods and recommend the most suitable option based on quantity, artwork, garment and budget.
- Coordinate with production when a job requires technical clarification before quoting.
- Follow up quotes to maximise conversion. Order Management
- Ensure confirmed orders contain all required information before entering production.
- Collect and check artwork, garment details, quantities, sizes, colours and print locations.
- Communicate customer requirements clearly to the production team.
- Assist with resolving customer queries throughout the production process.
- Ensure customers are kept informed regarding timelines and any changes to their orders. Business Development
- Identify new sales opportunities across corporate, sporting, school, hospitality, events and wholesale customers.
- Assist with outbound sales and customer prospecting.
- Build relationships with businesses and organisations that may require ongoing apparel and printing.
- Maintain a pipeline of prospective customers and opportunities.
- Work with management to develop strategies to increase sales and average order value. What We're Looking For The ideal candidate will have:
- Previous experience in sales, customer service, account management or a similar role.
- Excellent communication and interpersonal skills. - Strong attention to detail.
- Confidence speaking with customers over the phone and in person.
- Strong organisational and time-management skills.
- A commercial mindset and a genuine desire to achieve sales targets.
- The ability to manage multiple enquiries and deadlines simultaneously.
- Good computer skills and confidence learning new systems.
- The ability to work independently while also being part of a fast-paced team.
Experience
Experience in the custom apparel, printing, embroidery, promotional products or fashion industry is highly regarded but not essential. We can teach the right person the technical side of the business. What matters most is that you are hungry to learn, confident with customers and motivated to make sales.
The Right Person We're looking for someone who doesn't just send quotes. You should be someone who asks: "What can I do to win this customer?" You'll be expected to follow up leads, pick up the phone, build relationships, solve problems and actively work towards closing sales. If you see an enquiry sitting in the inbox, you don't wait for someone else to deal with it. You take ownership. Performance & KPIs Success in this role will be measured through:
- Speed of response to new enquiries
- Number of quotes prepared
- Quote-to-order conversion rate
- Total sales generated
- Average order value
- Follow-up activity
- Repeat customer sales
- New customer acquisition
- Customer satisfaction
- Accuracy of quotes and orders
Why Join The Print HQ?
- Join a growing Australian custom apparel and printing business.
- Work with a wide range of businesses, brands, sporting clubs and events.
- Learn the full custom apparel and printing process.
- Opportunity to develop your sales and account management career.
- Fast-paced and varied working environment.
- Opportunity to grow with the business and take on greater responsibility.
Our Culture
We're a hands-on business. Everyone plays a role in getting the job done - from answering the first customer enquiry to getting the final order out the door. We value initiative, accountability, speed, attention to detail and great customer service. If you're someone who enjoys talking to people, solving problems and seeing a sale through from start to finish, we'd love to hear from you.
Pay: $28.00 – $33.00 per hour
Experience:
- Sales: 1 year (Preferred)
Work Location: In person
