In-Demand Technical support Jobs in West End, Qld

Service Desk Officer
City of Moreton Bay —Strathpine QLD
- $95,258 a year
- Full-time
- Hybrid work
- Customer service
- Work from home
IT Support Specialist, Level 1 - PKCG
Lyra Technology Group —Brisbane QLD
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick Apply
13d
IT Technician
WV Technologies Pty Ltd —Brendale QLD
- $31.19 - $33.84 an hour
- Temporary
- Organisational skills
- Communication skills
- Employee assistance program
Quick Apply
3d
Customer / Technical Support Specialist
M3DICINE —Eight Mile Plains QLD
- Full-time
- Salesforce
- Microsoft Office
- Organisational skills
Quick Apply
GAZ - APS 5 - IT Service Support Officer - Information Technology
Federal Court of Australia —Brisbane QLD
- $88,834 - $96,829 a year
- Weekend availability
- Management
- Analysis skills
- AI
12d
ICT Service Desk Specialist
Goodstart Early Learning —Murarrie QLD
- Full-time
- Organisational skills
- Communication skills
- Gym membership
IT Support Analyst
Centorrino Technologies —Brisbane QLD
- Contract
- Management
- Customer service
- Communication skills
Quick Apply
9d
Technical Support Officer - Vepa Labs
Vepalabs —Murarrie QLD
- Full-time
- Blood sampling
- Customer service
- Microsoft Office
Quick Apply
ICT Support Administrator
Goodstart Early Learning —Murarrie QLD
- $80,000 - $90,000 a year
- Full-time
- Gym membership
6d
IT Service Desk Officer
Plantation Homes —Springwood QLD
- Microsoft Office
- In-person
2d
Service Desk Analyst
Brennan IT —Brisbane QLD
- Weekend availability
- Azure
- Management
- Computer Science
IT Help Desk Officer
Piper Alderman Management —Brisbane QLD
- Full-time
- Parental leave
IT Support Officer - Contract
Centorrino Technologies —Brisbane QLD
- $65,000 - $75,000 a year
- Contract
- Communication skills
Quick Apply
10d
IT Support Specialist
VALD —Brisbane QLD
- Full-time
- Azure
- Administrative experience
- Communication skills
Quick Apply
4d
Senior IT Support Technician
Fitness and Lifestyle Group —West End QLD
- Full-time
- Hybrid work
- CRM software
- Salesforce
- No degree
- Employee assistance program
- Employee discount
Senior IT Systems Administrator
ROHDE & SCHWARZ GmbH & Co. KG —Brisbane Airport QLD
- Computer Science
- Customer service
- Administrative experience
Systems Administrator I
Wenco (a Hitachi Construction Machinery subsidiary) —Eight Mile Plains QLD
- Full-time
- Microsoft Access
- Administrative experience
- Bachelor's degree
Quick Apply
ICT System and Field Technical
Integral Connection t/as Network Overdrive —Brisbane QLD
- $28,000 - $35,000 a month
- Part-time
- SQL
- SharePoint
Quick Apply
IT Support Engineer
Sentrian —Brisbane QLD
- Full-time
Control Systems Support Engineer
KION Group AG —Acacia Ridge QLD
- Full-time
- Engineering
- Communication skills
- Health insurance
- Parental leave

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Service Desk Officer

City of Moreton Bay -
Strathpine QLD

Apply Now

Job Details

Full-time
$95,258 a year

Benefits

Work from home
Transportation links
Salary packaging
Insurance services
On-site parking

Qualifications

ITIL Certification
Incident management
Customer service

Full Job Description

Job Number: 501485
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$95,258pa + 12% super (level 4)
Permanent Full Time | 9 day fortnight with RDO
Hybrid, flexible working environment, including some work from home days.
Location: Strathpine, with free onsite parking and close to train station

Join City of Moreton Bay as a Service Desk Officer and help shape and enhance our communities for today and tomorrow.

Are you passionate about technology and delivering exceptional customer service? We are seeking a proactive and solutions-focused Service Desk Officer to join our team. In this role, you will be the first point of contact for IT support, helping ensure our people stay connected, productive, and supported every day.

As a Service Desk Officer, you will provide frontline ICT support to end users across the organisation. You will troubleshoot issues, provision equipment and systems, and contribute to the continuous improvement of service desk processes. This role is ideal for someone who enjoys problem-solving, working collaboratively, and making a tangible impact on user experience.

Key responsibilities include:
Monitor and manage incoming service desk requests
Diagnose and resolve ICT issues (hardware, software, and systems)
Provide on-site and remote support to users
Routinely provision new IT services and equipment to users and manage faulty and obsolete end-user equipment
Install and configure computers, hardware, and applications
Escalate complex issues to higher-level support teams
Maintain accurate documentation and contribute to the knowledge base
Liaise with external vendors to resolve technical issues
Participate in mandatory on-call roster, after-hours remote and on-site assistance, and sliding start and finish times

About you:
We are seeking someone with considerable technical knowledge with problem solving ability, previous experience in a similar role and understating of processes and systems will be an advantage along with high level customer service skills essential.

Your positive and helpful nature will see you as a trusted team member when being first point of contact in receiving and handling requests for support. Your previous experience managing organisation service desk requests for hardware, applications, and programs will be required to ensure the needs of our organisation and end users are meet.

To succeed in this role, you will have:
Relevant qualification in Information Technology (ITIL certification desirable)
Strong troubleshooting and incident management skills
Ability to prioritise, diagnose, and resolve technical issues effectively
Experience supporting applications, systems, and end-user devices
Ability to work independently while contributing to a team

Please also note that this position will require you to:
Work hours ranging from 6am – 5pm on a rotating basis.
Participate in Council’s ‘After Hours On-Call’ arrangements.
Rotate across various work locations.

Position Description_Service Desk Officer .pdf

Why City of Moreton Bay?

What you do with your life matters. It’s the same with your career.

We’re the third-largest council in Australia and one of the fastest-growing areas. As Australia’s newest city, we’re building something that’s never been done before: a new kind of city, inspired and empowered by a new kind of council.

This is your opportunity to develop skills and experience in a truly unique place, at a truly unique point in time.

At City of Moreton Bay, we’re focused on the vital work we do today. But we’re also focused on the future. On what can be – for our city, our Council and your career.

Here’s what you’ll love about a career with us:
See it. To build a city of the future, first, you have to see it. The polycentric city we’re building will bring greater prosperity, sustainability and affordability to our city. This is your chance to contribute to something that’s never been done before.
Shape it. You’ll get hands-on in a rewarding career, serving and strengthening our communities for today and tomorrow. Our work is diverse, interesting and it matters – and it’s yours to shape and own.
Live it. Contribute to the city you and your family want to live in and enjoy the lifestyle you deserve. And if you don’t live here, you’ll still find pride and connection in so many ways with our successful, resilient team.

You’ll also enjoy a range of other benefits:
Find a better work-life balance with a nine-day (72.5-hour) fortnight, plus a hybrid, flexible working environment with some work-from-home days.
Negotiated salary increases locked in through our EBA - 4% in July 2027 (or CPI capped at 4.5%, whichever is greater).
Advance your skills and career through our Study, Training And Research Scheme (STARS).
Make your pay go further with salary packaging options on novated leases, superannuation payments, smartphones and devices.
Prioritise your health and wellbeing with discounted health insurance, free annual flu vaccinations and our Fitness Passport Program.
Get support when you and your family need it most with our 24/7 confidential counselling service
Our Strathpine office has local parking on site and is close to public transport networks, making for an easy commute.

Ready for a career that matters?

Join City of Moreton Bay, and help shape our city of the future.

As part of the recruitment process, applicants will be required to undergo a National Criminal History Check.

Any questions - please contact our Careers team at [email protected].

Your Future City.
See it. Shape it. Live It.

City of Moreton Bay extends across the traditional lands of the Jinibara, Kabi Kabi, and Turrbal peoples, and we acknowledge and pay respects to Traditional Custodians. We believe diversity of thought, background and experience creates better outcomes for our people and communities, and we strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people of all ages, genders, abilities and cultural backgrounds.

Advertised: 25 Aug 2026
Applications close: 03 Sep 2026 23:55

Apply Now

Refine Your Search

technical support jobs in west end, qld

Service Desk Officer

IT Support Specialist, Level 1 - PKCG

IT Technician

Customer / Technical Support Specialist

GAZ - APS 5 - IT Service Support Officer - Information Technology

ICT Service Desk Specialist

IT Support Analyst

Technical Support Officer - Vepa Labs

ICT Support Administrator

IT Service Desk Officer

Service Desk Analyst

IT Help Desk Officer

IT Support Officer - Contract

IT Support Specialist

Senior IT Support Technician

Senior IT Systems Administrator

Systems Administrator I

ICT System and Field Technical

IT Support Engineer

Control Systems Support Engineer

I want to receive the latest job alert for technical support in west end, qld

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