In-Demand Trustee Jobs in Willoughby, Nsw

Claims Care Case Manager
MetLife —Sydney NSW
- Full-time
- Customer service
- Administrative experience
- AI
- Parental leave
- Employee assistance program
Senior Procurement Officer
NSW Trustee and Guardian —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Parental leave
- Employee assistance program
10d
Financial Analyst (Management Accountant)
Secure Parking —North Sydney NSW
- $100,000 - $120,000 a year
- Full-time
- Microsoft Excel
- Finance
- Analysis skills
Quick Apply
9d
Senior Procurement Officer
NSW Department of Communities and Justice —Parramatta NSW
- $133,348 - $146,945 a year
- Full-time
- Parental leave
- Employee assistance program
10d
Director of Fundraising and Community Relations (FCR) (Sydney)
Islamic Relief Australia —Sydney NSW
- Full-time
- Management
- Salesforce
- Microsoft Office
Assistant Vice President, Securitisation Operations, Global Treasury & Merchant Operations, Sydney, Australia
Bank of America —Sydney NSW
- Full-time
Credit Analyst, Structured Finance, Sydney
Fitch Ratings —Sydney NSW
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Finance
- Parental leave
10d
PA26SWSALRQ3001 Director Sales, Asset Services
SS&C Technologies —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Sales
- Administrative experience
- Health insurance
- Parental leave
Legal & Compliance Manager
NGS Super —Sydney NSW
- Full-time
- Management
- Financial services
- Communication skills
Quick Apply
Legal Counsel, Commercial
Rest —Sydney NSW
- Full-time
- Hybrid work
- Financial services
- AI
- Annual leave
- Parental leave
Quick Apply
1d
Intermediate to Senior SMSF Accountant
Kelly+Partners Accountants —Brookvale NSW
- Full-time
- Microsoft Excel
- Communication skills
- Employee assistance program
Intermediate to Senior SMSF Accountant
Kelly+Partners —Brookvale NSW
- Full-time
- Microsoft Excel
- Communication skills
- Employee assistance program
Quick Apply
Solicitor I-III
NSW Trustee and Guardian —Sydney NSW
- $81,702 - $138,492 a year
- Full-time
- Communication skills
- Parental leave
- Employee assistance program
8d
Solicitor I-III
NSW Department of Communities and Justice —Sydney NSW
- $81,702 - $138,492 a year
- Full-time
- Communication skills
- Parental leave
- Employee assistance program
9d
Senior Legal Counsel - Regulatory and Disputes, Enterprise Legal
Rest —Sydney NSW
- Full-time
- Hybrid work
- Research
- Analysis skills
- Bachelor's degree
- Parental leave
Quick Apply

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Senior Procurement Officer
NSW Trustee and Guardian —Sydney NSW
Demonstrated understanding of appropriate procurement governance and performance management mechanisms to monitor, coordinate, and improve procurement activity…
$133,348 - $146,945 a year
10d
Senior Procurement Officer
NSW Department of Communities and Justice —Parramatta NSW
Demonstrated understanding of appropriate procurement governance and performance management mechanisms to monitor, coordinate, and improve procurement activity…
$133,348 - $146,945 a year
10d

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trustee jobs near willoughby, nsw

Claims Care Case Manager

MetLife -
Sydney NSW

Apply Now

Job Details

Full-time

Benefits

Parental leave
Employee assistance program
Paid volunteer leave
Life insurance

Qualifications

Customer service
Administrative experience
AI
Care plans
Communication skills

Full Job Description

General Information

Location

Sydney, New South Wales

Alternative Location(s)

Posting Location: Melbourne, Victoria

Posting Location: Brisbane Adelaide Street, Queensland

Working Schedule

Full-Time

Work Arrangement

Hybrid

Relocation Assistance Available

Posted Date

28-Jul-2026

Job ID

18157

Description and Requirements

We are seeking a dedicated and compassionate Care Case Manager to manage low-touch long-term income protection claims. The ideal candidate will be responsible for overseeing customer contacts, payments/case management, ensuring that customers on long term benefits receive the support they need while maintaining compliance with company policies and regulations. We will consider applicants from insurance customer experience, workers' compensation or similar roles as well as Life Insurance or Superannuation administration roles or allied health background.

Key Responsibilities:

Manage and oversee a large portfolio of low-touch long-term income protection claims.
Maintain regular contact with customers with long term illness/terminal illness
Accurate payments and case management ensuring compliance with company policies and the Life Insurance Code of Practice.
Answer calls and manage telephone enquiries.
Collaborate with case managers/senior case manager and claims leaders
Monitor the progress of claims and make necessary adjustments to care plans as needed.
Maintain detailed and accurate records of all interactions and documentation related to claims and strong portfolio hygiene.
Provide exceptional customer service and support to clients throughout the claims process.
Maintain all relevant claims metrics includes regulatory and service levels.

Qualifications and experience:

Experience managing life insurance claims or workers' compensation/CTP or similar; can include allied health background, Superannuation/ insurance administration experience as well as insurance customer service
Minimum 2-3 years experience managing life insurance claims or workers' compensation/CTP or similar; can include allied health background, Superannuation/ insurance administration experience as well as insurance customer service
Working knowledge of legislation, policy documents and regulations relevant to experience
Proven ability to manage telephone queries and customer interactions
Strong communication skills, with the ability to explain outcomes clearly and support customers with empathy
Comfortable working with digital systems and open to adapting to new technology and ways of working
A collaborative team player who contributes positively to team culture and supports shared goals
Demonstrated resilience and adaptability with change
Demonstrated time management skill

To be successful you will deliver:

End to end management of low touch long term income protection claims.
Completion of MetLife Claims Accreditation Program to attain DA within 6 to 12 months of employment commencement with MetLife.
Quality decisions supported by sound analysis of medical, vocational, and financial information.
Customer-first outcomes by balancing empathy, compliance, and commercial considerations.
Strong adherence to service level agreements (SLAs), quality standards, and customer satisfaction (CSAT) measures.
Effective written and verbal communication that clearly outlines the decision rationale and next steps.
Positive engagement with internal and external stakeholders, including medical providers, trustees, and reinsurers.
Active contribution to a team environment that values professionalism, accountability, and continuous improvement.

Benefits We Offer

When you join MetLife Australia, you are joining a company that demonstrates holistic care and wellbeing for employees with benefits and programs that address physical, mental, social and financial health. We offer life insurance benefits, generous paid parental leave, market leading menopause and fertility leave, car leasing and more. As well as Employee Assistance Program (EAP), access to 360Health medical support, volunteer leave and study assistance.

About MetLife

Recognised on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Diversity Council of Australia Inclusive Employer Award, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Apply Now

Refine Your Search

trustee jobs in willoughby, nsw

Claims Care Case Manager

Senior Procurement Officer

Financial Analyst (Management Accountant)

Senior Procurement Officer

Director of Fundraising and Community Relations (FCR) (Sydney)

Assistant Vice President, Securitisation Operations, Global Treasury & Merchant Operations, Sydney, Australia

Credit Analyst, Structured Finance, Sydney

PA26SWSALRQ3001 Director Sales, Asset Services

Legal & Compliance Manager

Legal Counsel, Commercial

Intermediate to Senior SMSF Accountant

Intermediate to Senior SMSF Accountant

Solicitor I-III

Solicitor I-III

Senior Legal Counsel - Regulatory and Disputes, Enterprise Legal

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