Manager-Marketplace Customer and Trade planning
Lead and execute our digital trade strategy
Join a scaling marketplace business
Surry hills location with hybrid working (3 days in the office)
We are Woolworths Group:
200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
What you’ll do :
We are seeking a commercially minded Marketplace Customer and Trade Plan Manager to lead and execute our digital trade strategy, accelerating growth for Everyday Market while optimizing the customer journey and overall marketplace performance. Facing off against major competitors like Amazon and eBay, you will act as a digital-first merchant, pulling pricing, ranging, and promotional levers to drive conversion, customer acquisition, and GTV. In this role, you will partner closely with seller teams and leverage our digital capabilities to deliver a seamless, market-leading online shopping experience.
Align the marketplace calendar with major seasonal events and food moments like Christmas, Easter, and back-to-school.
Partner with Brand and Marketing to deploy targeted digital touchpoints when customer intent spikes.
Monitor competitors to execute daily defensive pricing and promotional tactics.
Identify competitor gaps in the online grocery space and capitalize on them through exclusive digital ranges.
Curate and optimise the online catalog to boost conversion with dynamic bundling like "Shop the Recipe."
Design and evaluate digital promotions, including flash sales and personalised coupons, to grow average basket size.
Track daily sales, margins, markdowns, and campaign profitability to ensure commercial targets are met.
Utilise CMS, PIM, and digital analytics tools daily to refine the customer journey and optimize overall platform performance.
What you’ll bring :
5+ years of digital e-commerce experience, with at least 4 years focused on trading, digital merchandising, or commercial planning in FMCG/Grocery.Proven ability to manage high-volume promotional calendars that consistently drive revenue and margin growth.
Track record of building commercial strategies to compete directly against major marketplaces (Amazon, eBay) and hard discounters.
Strong expertise in digital content optimization, product page layout, and digital shelf management to maximize conversion.
Deep commercial acumen with full working knowledge of retail math, margins, markdowns, and campaign profitability.
Hands-on experience with e-commerce platforms, CMS, PIM systems, and digital analytics tools.
Strategic mindset with the capability to plan seasonal calendars 3+ months ahead while adapting to sudden market shifts.
Practical understanding of user experience principles to ensure promotions align with a seamless online customer journey.
What you’ll experience:
A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
12 weeks paid parental leave for primary caregivers plus paid superannuation for up to 12 months while the Team Member is on parental leave - eligible from the first day of employment.
A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app. A progressive and competitive leave policy that gives you more space for what matters to you.
Everyone belongs at Woolworths Group:
As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems.
Woolworths Group is an inclusive, team-first company and we value all skills and experiences. If you meet some, but not all of the requirements, we encourage you to submit your application.
