- Drive high impact strategic vision, leading the end to end integrated capability roadmap
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Hybrid/Flexible working options, based in our Surry Hills precinct.
We are Woolworths Group
200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
If you’re excited to transform today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
What you'll do
As the Program Manager, Fulfilment Capability & Innovation (FCI), you will play a central leadership role in orchestrating program activity, establishing strategic prioritisation, and owning the integrated capability roadmap across the team.
Functioning as the strategic bridge between FCI (capability creation) and Customer Fulfilment Operations (capability execution), you will ensure a unified operational plan, aligned prioritisation, and a cohesive Operations community across eComX. In addition to embedding core business management rhythms and performance reporting frameworks, you will lead our annual and quarterly planning cycles to safeguard operational stability. Simultaneously, you will serve as the department’s cultural anchor, championing team engagement, collaboration, and continuous improvement.
Key responsibilities
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Centralise all initiatives into a prioritised portfolio and build a rolling 12-month roadmap balancing value, risks, and resource limits.
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Lead quarterly and annual planning cycles across the FCI ecosystem while managing complex cross-functional dependencies.
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Architect core team forums and tiered governance structures tailored to the fast-paced fulfillment operating tempo.
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Own weekly updates and monthly performance reviews, supported by a unified dashboard showing roadmap decisions and progress.
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Serve as the strategic bridge to Customer Fulfilment Operations (CFO) to align tech builds with real-world site realities.
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Build structured engagement models with eComX teams (W-digital, WiQ, Food eCom, Strategy, Finance) to establish joint metrics.
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Champion team culture and connectedness across a matrixed organisation using Voice of Team initiatives and feedback loops.
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Identify skill gaps and deliver training strategies to build long-term team self-sufficiency and sustainability.
What you’ll bring
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Background in project or program management with experience running multi-initiative 12-month roadmaps.
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Proven success leading annual/quarterly planning cycles and institutionalising business cadences (e.g., BPM).
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Direct experience in E-commerce, Supply Chain, Logistics, FMCG, or Retail Operations.
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Skill in building project gated processes, business cases, and operational financial models.
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Ability to bridge communication between technical teams (data/engineering) and frontline operations.
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Track record of driving team engagement, connectedness, and psychological safety in fast-paced environments.
What you'll experience
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A commitment to flexibility through a hybrid working model which combines time spent at a support office or hub and time working from home, supporting both in-person connection and balancing the flexibility that remote working provides for our teams.
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High-impact role supporting our teams who enrich our communities.
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A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network.
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A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.
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A progressive and competitive leave policy that gives you more space for what matters to you.
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Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
