In-Demand Incident & problem specialist Jobs in Parramatta, Nsw

Team Lead - Desktop Services
Reserve Bank of Australia —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
13d
IT Support Specialist
THE ICONIC —Yennora NSW
- Office
- Administrative experience
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
6d
Senior Contact Centre Specialist
Optus —Macquarie Park NSW
- Management
- AWS
- Communication skills
- Parental leave
ServiceNow Consultant
NCS Australia —Sydney NSW
- Contract
- Hybrid work
- Scripting
- APIs
- Agile
- Parental leave
Quick Apply
ServiceNow Platform Administrator
Reserve Bank of Australia —Sydney NSW
- Full-time
- Hybrid work
- Administrative experience
- In-person
- Communication skills
1d
Senior Specialist
Tata Consultancy Services —Sydney NSW
Information Security Operations Analyst (Sydney, Australia)
Starling —Sydney NSW
- Full-time
- Hybrid work
- AWS
- Communication skills
- Time management
- Annual leave
Quick Apply
Event Monitoring Specialist
Australian Payments Plus —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
Quick Apply
7d
Fleet Operations Support Officer - RTS OPS IOC
Downer Group —Sydney NSW
- Analysis skills
- Conflict management
- Communication skills
Senior IT Operations Officer
Bradfield Development Authority —Sydney Western Suburbs NSW
- $133,348 - $146,945 a year
- Full-time
- Manufacturing
- Leadership
- Communication skills
5d
Senior Systems Admin Payroll Officer
Department of Customer Service —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
11d
MS Core Cloud Specialist Fixed Voice
Ericsson —Sydney NSW
- Computer science
- Education
- Bachelor's degree
13d
Banking System Analyst - Hybrid
Unity Bank —Sydney NSW
- Full-time
- Hybrid work
Senior Cybersecurity Incident Responder
Datacom —Sydney NSW
- Full-time
- Hybrid work
- Scripting
- Parental leave
- Employee discount
Quick Apply
Senior Systems Administrator (Concur)
Department of Customer Service —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Hybrid work
- Administrative experience
8d
MS Core Cloud Specialist CS and IMS-2
Ericsson —Sydney NSW
- Computer science
- Education
- Bachelor's degree
13d
Quality and Compliance Specialist
Anglicare —Macquarie Park NSW
- Full-time
- Analysis skills
- Communication skills
- Employee assistance program
- Gym membership
MS Core Cloud Specialist CS and IMS-1
Ericsson —Sydney NSW
- Computer science
- Education
- Bachelor's degree
13d
Network Technical Specialist for Infra
Infosys —Sydney NSW
- $108,571 - $119,893 a year
- Rotating roster
- Azure
- Management
- Computer Science
- Health insurance
- Parental leave
Technical Support Engineer
Showtime Consulting —Sydney NSW
- Full-time
- Azure
- DevOps
- AWS
Quick Apply
3d

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Team Lead - Desktop Services

Reserve Bank of Australia -
Sydney NSW

Apply Now

Job Details

Full-time
13 days ago

Qualifications

Business requirements
Communication skills

Full Job Description

Hybrid work environment
Permanent position with the Reserve Bank of Australia
Play an important part shaping the future of our iconic Australian institution

About the business/role/team

The Reserve Bank of Australia (RBA) plays a critical role in Australia's financial and economic wellbeing. We are seeking an experienced and people-focused Team Leader, Desktop Services to lead a high-performing team responsible for delivering outstanding workplace technology services across the Bank.

Reporting to the Manager, Desktop & Mobility, you will play a key role in ensuring our desktop and workplace technology services meet the evolving needs of our people. Success in this role will come from your ability to build strong relationships, understand business requirements, influence outcomes, and engage effectively with stakeholders at all levels, from frontline employees to senior leaders.

This is an opportunity to join an organisation where technology is critical to supporting business outcomes, and where strong leadership, collaboration, and customer focus are highly valued.

About the role

As Team Leader, Desktop Services, you will lead a team responsible for delivering and maintaining the Bank's end-user computing environment and workplace technology services.

Beyond managing day-to-day operations, you will act as a trusted partner to stakeholders across the organisation, ensuring technology services align with business priorities and deliver an exceptional user experience.

You will work closely with leaders, project teams, technical specialists, and business units at all levels to understand needs, communicate effectively, manage expectations, and drive positive outcomes.

Key responsibilities include:

Leading and developing a team of desktop services professionals.
Building strong relationships with stakeholders across all areas and levels of the Bank.
Acting as the primary point of engagement for workplace technology and end-user computing services.
Partnering with business and technology teams to identify opportunities for service improvement and innovation.
Managing service delivery, incidents, problems, and change activities while maintaining high levels of customer satisfaction.
Influencing and driving outcomes across technical and non-technical teams in a complex enterprise environment.
Supporting the ongoing evolution of workplace technology services to meet current and future business needs.

About You

You are an experienced people leader who combines strong technical knowledge with excellent stakeholder management and communication skills. You are equally comfortable engaging with senior executives, technical specialists, and end users, and have a proven ability to build credibility, influence decisions, and achieve outcomes through collaboration.

You are passionate about delivering exceptional customer experiences and understand the importance of balancing operational excellence with the needs of the business.

Be More
Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia.

Why RBA?

The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go.

The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.

Application Close :

September 03, 2026

Apply Now

Refine Your Search

incident & problem specialist jobs in parramatta, nsw

Team Lead - Desktop Services

IT Support Specialist

Senior Contact Centre Specialist

ServiceNow Consultant

ServiceNow Platform Administrator

Senior Specialist

Information Security Operations Analyst (Sydney, Australia)

Event Monitoring Specialist

Fleet Operations Support Officer - RTS OPS IOC

Senior IT Operations Officer

Senior Systems Admin Payroll Officer

MS Core Cloud Specialist Fixed Voice

Banking System Analyst - Hybrid

Senior Cybersecurity Incident Responder

Senior Systems Administrator (Concur)

MS Core Cloud Specialist CS and IMS-2

Quality and Compliance Specialist

MS Core Cloud Specialist CS and IMS-1

Network Technical Specialist for Infra

Technical Support Engineer

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