In-Demand Technical support Jobs in Fortitude Valley, Qld

Senior Desktop Support Officer
Queensland Government —Brisbane QLD
- Microsoft Office
- Communication skills
14d
IT Support Engineer
Sentrian —Brisbane QLD
- Full-time
IT Support Consultant
Queensland Government —Brisbane QLD
- Overtime
- Administrative experience
- Communication skills
12d
Principal Integrated Product Support Specialist (Battlespace Communications Systems)
Boeing RIV Site —Brisbane QLD
- Hybrid work
- Databases
- Communication skills
- Annual leave
11d
Desktop Support Analyst (6-Month Fixed-Term Contract)
HUB24 —Brisbane QLD
- Full-time
- Hybrid work
- Management
- Analysis skills
- No degree
- Parental leave
12d
Desktop Support Analyst (6-month contract)
Superloop —Brisbane QLD
- Contract
- Management
- Customer service
- Scripting
- Free food
ICT System and Field Technical
Integral Connection t/as Network Overdrive —Brisbane QLD
- $28,000 - $35,000 a month
- Part-time
- SQL
- SharePoint
Quick Apply
Technical Support Lead - Brisbane
Egis —Brisbane QLD
- Contract
- Hospitality
- Computer Science
- Customer service
- Parental leave
6d
Service Desk Analyst
Brennan IT —Brisbane QLD
- Weekend availability
- Azure
- Management
- Computer Science
14d
IT Systems Administrator
Andonis Cafe & Bar —Yeerongpilly QLD
- $54,000 - $75,000 a year
- Part-time
- In-person
- Café
Quick Apply
7d
ICT Transition Specialist
Arrow Energy —Brisbane QLD
- Hybrid work
- Management
- Bachelor's degree
- Annual leave
- Employee assistance program
IT Support Specialist, Level 1 - PKCG
Lyra Technology Group —Brisbane QLD
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick Apply
7d
IT Help Desk Officer
Piper Alderman Management —Brisbane QLD
- Full-time
- Parental leave
12d
Systems Administrator
Redpath Mining —Eagle Farm QLD
- Full-time
- Life insurance
Specialist IT Engineer
Urban Utilities —Fortitude Valley QLD
- Weekend availability
- Management
- In-person
- Communication skills
- Health insurance
- Parental leave
1d
GAZ - APS 5 - IT Service Support Officer - Information Technology
Federal Court of Australia —Brisbane QLD
- $88,834 - $96,829 a year
- Weekend availability
- Management
- Analysis skills
- AI
7d
Service Desk Analyst - Transitions
Centorrino Technologies —Brisbane QLD
- $65,000 - $70,000 a year
- Full-time
- Hybrid work
- Customer service
- SharePoint
- Communication skills
Quick Apply
11d
Senior IT Systems Administrator
ROHDE & SCHWARZ GmbH & Co. KG —Brisbane Airport QLD
- Computer Science
- Customer service
- Administrative experience
Service Desk Engineer
The Coffee Club —South Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Office
- POS
- Restaurant
- Parental leave
Quick Apply
13h
IT Support Officer - Contract
Centorrino Technologies —Brisbane QLD
- $65,000 - $75,000 a year
- Contract
- Communication skills
Quick Apply
5d

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Senior Desktop Support Officer

Queensland Government -
Brisbane QLD

Apply Now

Job Details

14 days ago

Qualifications

LAN
Microsoft Office
IT support
ServiceNow
Communication skills
Intune
Help desk

Full Job Description

As Senior Desktop Support Officer, you will play a key role in delivering reliable, high-quality desktop and end-user support services across CITEC's environment.

You will contribute to a responsive incident and problem resolution service that minimises disruption, meets agreed performance targets, and ensures the effective operation of desktop devices and peripherals. Working in a fast-paced technical environment, you will provide expert support across hardware, software and local area network issues, while maintaining a strong focus on customer service, service quality and continuous improvement.

In this role, you will communicate professionally with clients, stakeholders and management to understand service requirements and deliver timely, cost-effective and efficient support outcomes. You will manage incidents and escalations through ServiceNow in line with established IT service management processes and provide clear feedback to users throughout the problem-solving process. You will also contribute to the planning, development and implementation of strategies that strengthen integrated, client-focused technology services.

A key part of the role is providing technical leadership and mentoring across support teams. You will work collaboratively with first-level support through the Service Centre and third-level support through Microsoft Support Services to improve the effectiveness and value of desktop support services for CITEC and its clients. You will help foster a culture of cooperation, knowledge sharing and service excellence, while ensuring adherence to quality system documentation, desktop governance requirements, change management processes and recognised best-practice frameworks such as ITIL.

The role also carries primary responsibility for Community Recovery support, including ensuring devices are maintained with current applications, properly configured and ready for deployment when needed. This requires a proactive approach, sound judgement and the ability to maintain service readiness in support of critical operational needs.

To succeed in this position, you will bring strong technical expertise in the installation, configuration, operation and maintenance of personal computers, peripheral devices, local area networks, operating systems and common desktop software, including products such as Windows, Microsoft Office and Intune. You will have well-developed diagnostic and troubleshooting skills, with the ability to identify issues, resolve problems efficiently and recommend practical improvements.

You will also demonstrate initiative, sound decision-making and the ability to generate new ideas and creative solutions that support organisational goals. A strong customer focus is essential, along with proven experience delivering high-quality IT support services in a professional environment. You will be able to manage competing priorities, meet deadlines, set realistic goals and work effectively both independently and as part of a team.

Strong communication skills are critical to this role. You will need the ability to engage effectively with individuals and groups, explain technical issues clearly, maintain accurate system documentation and prepare technical reports and other written materials for management. Overall, this is an excellent opportunity for an experienced IT professional who combines technical capability, customer service, leadership and a commitment to continuous improvement.

Applications to remain current for 12 months.

Job Ad Reference: QLD/697758/26

Closing Date: Wednesday, 26 August 2026<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.

Apply Now

Refine Your Search

technical support jobs in fortitude valley, qld

Senior Desktop Support Officer

IT Support Engineer

IT Support Consultant

Principal Integrated Product Support Specialist (Battlespace Communications Systems)

Desktop Support Analyst (6-Month Fixed-Term Contract)

Desktop Support Analyst (6-month contract)

ICT System and Field Technical

Technical Support Lead - Brisbane

Service Desk Analyst

IT Systems Administrator

ICT Transition Specialist

IT Support Specialist, Level 1 - PKCG

IT Help Desk Officer

Systems Administrator

Specialist IT Engineer

GAZ - APS 5 - IT Service Support Officer - Information Technology

Service Desk Analyst - Transitions

Senior IT Systems Administrator

Service Desk Engineer

IT Support Officer - Contract

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