In-Demand Incident & problem specialist Jobs in Parramatta, Nsw

Technical Support Officer
Department of Customer Service —Sydney Western Suburbs NSW
- $99,938 - $113,579 a year
- Full-time
- Hybrid work
- Communication skills
11d
MS Core Cloud Specialist PS Core-2
Ericsson —Sydney NSW
- Computer science
- Management
- Education
11d
Information Security & IT Manager
Corto Pty Ltd —Sydney NSW
- Full-time
- Hybrid work
- Management
- AWS
- SharePoint
- Gym membership
Quick Apply
7d
Team Lead - Desktop Services
Reserve Bank of Australia —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
11d
IOC Network Specialist
IREN —Sydney NSW
- Full-time
- Maintenance
- AI
- Communication skills
- Health insurance
- Dental insurance
Event Monitoring Specialist
Australian Payments Plus —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
Quick Apply
6d
ServiceNow Consultant
NCS Australia —Sydney NSW
- Contract
- Hybrid work
- Scripting
- APIs
- Agile
- Parental leave
Quick Apply
Senior Specialist
Tata Consultancy Services —Sydney NSW
Data & Performance Specialist
Transport For NSW —Eveleigh NSW
- $141,678 - $158,677 a year
- Full-time
- Hybrid work
- No degree
8d
Fleet Operations Support Officer - RTS OPS IOC
Downer Group —Sydney NSW
- Analysis skills
- Conflict management
- Communication skills
Senior IT Operations Officer
Bradfield Development Authority —Sydney Western Suburbs NSW
- $133,348 - $146,945 a year
- Full-time
- Manufacturing
- Leadership
- Communication skills
3d
Information Security Operations Analyst (Sydney, Australia)
Starling —Sydney NSW
- Full-time
- Hybrid work
- AWS
- Communication skills
- Time management
- Annual leave
Quick Apply
Senior Systems Admin Payroll Officer
Department of Customer Service —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
9d
Banking System Analyst - Hybrid
Unity Bank —Sydney NSW
- Full-time
- Hybrid work
MS Core Cloud Specialist Fixed Voice
Ericsson —Sydney NSW
- Computer science
- Education
- Bachelor's degree
11d
Senior Cybersecurity Incident Responder
Datacom —Sydney NSW
- Full-time
- Hybrid work
- Scripting
Quick Apply
Senior Systems Administrator (Concur)
Department of Customer Service —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Hybrid work
- Administrative experience
6d
Quality and Compliance Specialist
Anglicare —Macquarie Park NSW
- Full-time
- Analysis skills
- Communication skills
- Employee assistance program
- Gym membership
HSES Governance & Management Systems Specialist
John Holland —Pyrmont NSW
- Writing skills
- Analysis skills
- Construction experience
- Parental leave
MS Core Cloud Specialist CS and IMS-2
Ericsson —Sydney NSW
- Computer science
- Education
- Bachelor's degree
11d

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Technical Support Officer

Department of Customer Service -
Sydney Western Suburbs NSW

Apply Now

Job Details

Full-time
$99,938 - $113,579 a year
11 days ago

Qualifications

Power BI
Technical support
Communication skills

Full Job Description

Department of Customer Service

Reference number

req51988

Occupation

Help Desk/Support Services

Work type

Full-Time

Location

Sydney - West

Salary Information

$99,938-$110,271 per annum + Super

Closing date

28 August 2026 at 10:00am

Technical Support Officer

Join SafeWork NSW and help empower data-driven decision making across the organisation.
Clerk 5/6 with a salary range of $102,936 to $113,579 plus super
Ongoing full-time opportunity based in Parramatta, Sydney or Gosford with hybrid and flexible working options available

About us

SafeWork NSW is the state's workplace health and safety regulator. Our mission is to reduce work-related fatalities, injuries and illnesses by ensuring workplaces comply with work health and safety laws. We achieve this through a mix of responsive and proactive programs targeting high-risk areas across all industries, aligned with our strategic plan and regulatory priorities.

The Technical Support Officer joins a collaborative team responsible for supporting the organisation's reporting, analytics and information systems. The team provides technical support, system administration, user access management and operational support to ensure staff can effectively access and use data and reporting tools. Working alongside ICT teams, data specialists and vendors, the team plays a key role in maintaining reliable and secure business intelligence services.

About the role:

As a Technical Support Officer, you will provide frontline and second-level support for users experiencing issues with data systems, reporting platforms and associated applications. You will diagnose, troubleshoot and resolve technical incidents and service requests, manage user accounts and access permissions, coordinate system onboarding and equipment set-up, and maintain support documentation and knowledge resources. You will monitor, escalate and track issues to resolution, working closely with ICT teams, system administrators, data specialists and vendors to ensure reliable, secure and efficient service delivery. The role also supports users through guidance, training and advice to maximise the effective use of reporting and information systems.

Key Responsibilities:

Provide timely support and resolution of user enquiries relating to Qlik, Power BI and other data products.
Manage user access and permissions while ensuring compliance with privacy, security and data governance requirements.
Coordinate ICT and BI platform set-ups, monitor system performance and assist in maintaining service continuity.
Develop and maintain user guides, knowledge articles and support documentation.
Deliver training and guidance to users to improve capability and confidence in BI tools.
Identify opportunities to enhance support services through automation, knowledge management and process improvements.
Collaborate with internal and external stakeholders to escalate and resolve technical issues effectively.

To learn more about the role, please

About You:

To be successful in this role, you will bring:

Experience providing technical support in a customer-focused environment.
Knowledge of business intelligence and reporting platforms such as Power BI, Qlik or similar technologies.
Strong problem-solving and troubleshooting skills with the ability to analyse issues and identify practical solutions.
Excellent communication skills and the ability to explain technical concepts in a clear, user-friendly manner.
Experience managing competing priorities and delivering quality outcomes within agreed service levels.
A commitment to continuous improvement and enhancing user experience through innovative solutions.

How to apply:

Click ‘Apply Online’ to access our application portal and submit your application. Your application should include your resume outlining your capabilities and experience relevant to the role and a cover letter that outlines how you have analysed a business process, system issue or service delivery change and used stakeholder input, data or evidence to recommend a practical improvement.

Application closing date: Friday 28 August 2026 (9:59am)

For enquiries relating to the role and recruitment, please contact Sharlene Fouzder at [email protected]

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Sharlene Fouzder at [email protected]

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

A talent pool may be created to fill future ongoing and temporary opportunities for a period of up to 18 months.

Apply Now

Refine Your Search

incident & problem specialist jobs in parramatta, nsw

Technical Support Officer

MS Core Cloud Specialist PS Core-2

Information Security & IT Manager

Team Lead - Desktop Services

IOC Network Specialist

Event Monitoring Specialist

ServiceNow Consultant

Senior Specialist

Data & Performance Specialist

Fleet Operations Support Officer - RTS OPS IOC

Senior IT Operations Officer

Information Security Operations Analyst (Sydney, Australia)

Senior Systems Admin Payroll Officer

Banking System Analyst - Hybrid

MS Core Cloud Specialist Fixed Voice

Senior Cybersecurity Incident Responder

Senior Systems Administrator (Concur)

Quality and Compliance Specialist

HSES Governance & Management Systems Specialist

MS Core Cloud Specialist CS and IMS-2

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