In-Demand Technical support Jobs in Docklands, Vic

Service Desk Coordinator (Managed IT Services)
Medical iT —Melbourne VIC
- Full-time
- Management
- Customer service
- Communication skills
Network Support Level 1
Medical iT —Melbourne VIC
- Microsoft Outlook
- Customer service
- Writing skills
IT Technical Support Engineer
Multiplex —Melbourne VIC
- Full-time
- Azure
- Management
- Customer service
- Parental leave
IT Support Engineer Level 1
For Purpose Aged Care —Cheltenham VIC
- Administrative experience
- No degree
- Travel reimbursement
- Employee assistance program
IT Support Technician
Microcel —Glenroy VIC
- Up to $50 an hour
- Part-time
- Administrative experience
- In-person
- Communication skills
Quick Apply
3d
Specialist Technician - Technical Support to Schools Program (TSSP)
Dyna IT Pty Ltd —Melbourne VIC
- $45 - $52 an hour
- Serving
- Microsoft Office
- In-person
Quick Apply
12d
Systems Administrator
Dyson Group —Bundoora VIC
- Full-time
- Azure
- Microsoft Office
- Leadership
Quick Apply
Service Desk Analyst (VIC)
St Vincent's Health Australia —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Communication skills
- Employee assistance program
Desktop Support Technician
MedHealth —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Customer service
- Organisational skills
- Health insurance
- Parental leave
Quick Apply
12d
Service Desk / Onsite Engineer (MSP)
VISITS —Melbourne VIC
- Weekend availability
- Microsoft Outlook
- Management
- SharePoint
- Work from home
- Free food
Quick Apply
ICT Service Desk Officer
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Excel
- Customer service
- Communication skills
- Health insurance
- Employee assistance program
7d
Information Technology Service Desk analyst (Australia)
STACK Infrastructure APAC —Melbourne VIC
- Full-time
- Azure
- Management
- Microsoft Office
Quick Apply
Service Desk Analyst
Accent Group —Cremorne VIC
- Full-time
- Computer Science
- POS
Quick Apply
eLearning Engagement & IT Support Officer
Acknowledge Education —Melbourne VIC
- Full-time
- Customer service
- Experience working with children
- Organisational skills
- Health insurance
Quick Apply
Parkville EMR Help Desk Analyst
Victorian Government —Melbourne Western Suburbs VIC
- $77,426 - $85,597 a year
- Part-time
- Customer service
- Administrative experience
- No degree
6d
IT Support Engineer – Managed IT Services
Medical iT —Melbourne VIC
- Full-time
- Azure
- Customer service
- Administrative experience
IT Support Analyst
Logonests IT —Melbourne VIC
- $76,000 a year
- Childcare
- In-person
- Employee discount
- Professional development assistance
Quick Apply
1d
IT Infrastructure Support Analyst
Infosys —Melbourne VIC
- Analysis skills
- Communication skills
- Health insurance
- Parental leave
9d
Desktop Support Officer
AARNet —Melbourne VIC
- Full-time
- Annual leave
- Parental leave
L1 Helpdesk Technician (VIC)
Comwire IT —Prahran VIC
- Full-time
- Microsoft Access
- Azure
- Management
Quick Apply
12d

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technical support jobs near docklands, vic

Service Desk Coordinator (Managed IT Services)

Medical iT -
Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

Opportunities for promotion

Qualifications

ConnectWise
Management
Customer service
Technical support
Communication skills
Time management

Full Job Description

Location: Sydney
Employment Type: Full Time

About the Opportunity

We are a well-established and growing Managed Service Provider (MSP) with a strong reputation for delivering reliable, responsive and customer-focused IT solutions. We partner with medical practices, dental practices and hospitals across Australia, helping ensure their technology remains secure, reliable and operating at its best.

Due to continued growth, they are seeking an organised and customer-focused Service Desk Coordinator to become the operational hub of their Service Desk.

This is an excellent opportunity to join a collaborative technical team where you’ll play a key role in ensuring clients receive exceptional service while supporting the day-to-day coordination of a busy IT support environment.

About the Role

This is a fast-paced coordination role where you’ll oversee the daily flow of the Service Desk, ensuring support requests are triaged, prioritised and allocated efficiently to the appropriate technical engineers.

You’ll be responsible for balancing workloads, monitoring service levels, coordinating engineer schedules and helping ensure support requests are resolved in a timely manner.

If you’re highly organised, thrive in a fast-moving environment and enjoy working with both customers and technical teams, this is a fantastic opportunity to make a real impact.

Key Responsibilities

Monitor and manage incoming service requests
Triage and prioritise support tickets based on urgency and service level commitments
Allocate work across the technical support team
Balance engineer workloads and daily schedules

Coordinate onsite service calls when required

Monitor ticket progress and ensure timely resolution
Escalate critical issues where appropriate
Keep clients informed throughout the support process
Maintain accurate documentation within the PSA/ticketing system
Work closely with technical teams to improve service delivery
Identify opportunities to improve workflows and operational efficiency

About You

We’re looking for someone who is organised, proactive and enjoys working in a customer-focused environment where no two days are the same.

You’ll ideally have:

Experience working within a Managed Service Provider (MSP) environment
Previous experience coordinating an IT Service Desk or technical support team
Strong understanding of ticket management and service level agreements (SLAs)
Excellent organisational and time management skills
Ability to prioritise multiple competing tasks
Outstanding customer service and communication skills
Experience using PSA or ticketing platforms such as ConnectWise, HaloPSA, Autotask or similar
Confidence working alongside technical support engineers
High attention to detail and a proactive approach to problem solving

Why Apply?

Join a well-established and growing Managed Service Provider
Work within a supportive and collaborative team
Be part of a business that values customer service and continuous improvement
Ongoing training and professional development
Genuine opportunities for career progression
Stable, full-time position within a growing organisation

Apply Now

If you’re an organised Service Desk Coordinator who enjoys keeping teams running efficiently while delivering outstanding customer service, we’d love to hear from you.

Submit your resume today to be considered for this opportunity.

Apply Now

Refine Your Search

technical support jobs in docklands, vic

Service Desk Coordinator (Managed IT Services)

Network Support Level 1

IT Technical Support Engineer

IT Support Engineer Level 1

IT Support Technician

Specialist Technician - Technical Support to Schools Program (TSSP)

Systems Administrator

Service Desk Analyst (VIC)

Desktop Support Technician

Service Desk / Onsite Engineer (MSP)

ICT Service Desk Officer

Information Technology Service Desk analyst (Australia)

Service Desk Analyst

eLearning Engagement & IT Support Officer

Parkville EMR Help Desk Analyst

IT Support Engineer – Managed IT Services

IT Support Analyst

IT Infrastructure Support Analyst

Desktop Support Officer

L1 Helpdesk Technician (VIC)

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