JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
As Operations Manager for JLL's retail portfolio in Queensland, you'll be the driving force behind day-to-day property operations across a dynamic collection of retail assets. Working alongside the Senior Centre Manager and Retail Manager, you'll serve as the primary onsite point of contact for clients, stakeholders, and building teams. Your focus will span operational budget oversight, comprehensive maintenance programs, contractor relationships, minor works delivery, and robust risk and compliance frameworks. At JLL, we embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, and this role offers meaningful exposure to both operational excellence and strategic asset management. You'll coordinate everything from statutory compliance and safety management to financial tracking and vendor procurement, ensuring each property delivers exceptional performance while meeting rigorous standards. We believe the most effective teams are built when everyone is empowered to thrive, and in this position, you'll have the autonomy to make decisions, drive improvements, and build lasting relationships that create value across the portfolio.
An overview of the role:
Implement and maintain comprehensive risk management programs including regular audits, incident reporting procedures, and emergency response protocols across multiple properties
Oversee operational budgets, prepare and code accounts payable, track capital expenditure, and provide monthly reporting on budget performance and forecasting
Manage contractor relationships and procurement processes, ensuring vendors deliver services safely, on time, and within budget while adhering to client guidelines and JLL best practices
Serve as the primary onsite facilities contact for retailers and stakeholders, building effective relationships and responding promptly to operational needs
Coordinate tenancy fitout works alongside client-appointed coordinators and retail design managers, ensuring compliance with landlord requirements and building codes
Ensure full compliance with OH&S regulations, Building Code of Australia, Australian Standards, Disability Discrimination Act, and all statutory certification requirements
Conduct regular building audits, maintain asset registers with complete maintenance histories, and prepare lifecycle analysis reports for equipment replacements
Develop and implement costed capital improvement plans, managing minor works projects from concept through delivery
Produce timely monthly reports covering incidents, contract expiries, compliance status, and planned preventative maintenance programs
Sounds like you? This is what we are looking for:
Bachelor's degree in facilities management, building, business, or related field with 3–5 years' experience in facilities and property management
Demonstrated experience working in large retail assets or related commercial property environments
Sound technical knowledge of building systems including air conditioning, fire protection, CCTV, mechanical and electrical systems, and BMS platforms
Proven capability in contractor management and understanding of local occupational health and safety requirements
Experience interpreting and managing commercial contracts with strong attention to detail in financial matters
Proficiency in Microsoft Office suite (Outlook, Excel, Word) with ability to produce technical reports, budgets, schedules, and correspondence
Valid driver's licence and clear police record in relation to financial or relevant offences
Background in hospitality or customer-focused service industries (preferred)
Development or construction coordination experience (preferred)
Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number REQ528955
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
