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ICT Support Engineer

Riseonic Real Estate
Bella Vista NSW

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Job Details

Full-time
$80,000 a year
12 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Accounting software
Technical support
Education
Bachelor's degree
IT support
SharePoint
Document management systems
Communication skills
Help desk
Information Technology

Full Job Description

About Us

Riseonic Real Estate is a growing real estate agency based in Bella Vista, NSW, providing residential sales, leasing, property management, and investment services. Our business relies on modern ICT infrastructure, cloud-based platforms, CRM systems, property management software, and digital communication technologies to support our operations and deliver high-quality services to clients. We are seeking an experienced ICT Support Engineer to support and maintain our ICT environment and ensure the reliable operation of business-critical systems and applications across the organisation.

Key Responsibilities

Provide technical support and assistance to sales agents, property managers, administration staff, and management.
Analyse, diagnose, and resolve ICT infrastructure, software, hardware, operating system, network, and application-related issues.
Install, configure, maintain, test, and troubleshoot desktop computers, laptops, mobile devices, printers, scanners, and peripheral equipment.
Support and maintain Microsoft 365 services including Outlook, Teams, SharePoint, OneDrive, Word, Excel, and PowerPoint.
Support and maintain real estate CRM systems, property management applications, trust accounting software, online property listing platforms, and cloud-based business applications.
Monitor system performance, network availability, system reliability, and ICT infrastructure operations.
Manage user accounts, passwords, access permissions, software licensing, and security settings.
Assist with software installations, upgrades, updates, testing, deployments, and configuration activities.
Support company databases, electronic document management systems, and digital property records.
Assist in maintaining integrations between CRM systems, property management platforms, online property portals, and internal business applications.
Support website functionality, online property listing integrations, digital marketing systems, and customer enquiry platforms used by the business.
Liaise with external software vendors, website developers, telecommunications providers, and ICT service providers regarding technical issues and system improvements.
Maintain technical documentation, ICT asset registers, operational procedures, and support records.
Provide ICT training, guidance, and technical assistance to staff to improve system utilisation and operational efficiency.
Assist with onboarding and ICT setup for new employees, including user accounts, hardware allocation, software access, and system configuration.
Identify and recommend technology improvements that enhance operational efficiency, system performance, and customer service delivery.

Skills & Qualifications

Relevant qualification in Information Technology, Computer Science, Information Systems, Network Engineering, or a related discipline.
Minimum one year of relevant ICT support, systems support, or technical support experience.
Experience supporting Microsoft 365, Windows operating systems, cloud-based platforms, networking environments, hardware, software, and business applications.
Strong knowledge of ICT troubleshooting, user support, system administration, and technology support practices.
Excellent analytical, problem-solving, and communication skills.
Strong customer service orientation and ability to work effectively with users across all levels of the organisation.
Ability to work independently and collaboratively within a team environment.

What We Offer

Competitive remuneration package.
Professional development and training opportunities.
Supportive and collaborative workplace culture.
Exposure to modern real estate technology platforms and business systems.
Long-term career growth opportunities.

Apply Now

Interested applicants should submit their resume and cover letter outlining their experience and suitability for the position.

Pay: $80,000.00 per year

Education:

Bachelor Degree (Preferred)

Experience:

IT support: 1 year (Preferred)

Work Location: In person

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