In-Demand It support Jobs in Parramatta Nsw

ICT Customer Support Officer
AI Talent —Sydney NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Computer Science
- Software troubleshooting
- Engineering
- Work from home
Quick Apply
8d
IT Desktop Support Technician
Live Nation —Sydney NSW
- Full-time
- Microsoft Office
- AI
1d
IT Support Engineer
Telstra Purple —Sydney NSW
- $8,459.03 - $12,638.05 a month
- Full-time
- Computer science
- Azure
- Management
- Health insurance
- Dental insurance
Quick Apply
Service Desk Officer
Children's Medical Research Institutue —Westmead NSW
- Full-time
- Communication skills
End User Services Support Analyst
Western Sydney Local Health District —Sydney NSW
- $97,502 - $113,707 a year
- Full-time
- Patient care
- Communication skills
12d
IT Support Specialist
The Garvan Institute of Medical Research —Sydney NSW
- $75,000 a year
- Full-time
- Computer Science
- Customer service
- Research
- Parental leave
5d
Data Center IT Operations Technician, Data Center Operations
Amazon Corporate Services Pty Ltd —Eastern Creek NSW
- Full-time
- Senior Secondary Certificate of Education
- AWS
IT Support Engineer
Total IT Global —Sydney NSW
- Contract
- Customer service
- Microsoft Office
- Communication skills
Quick Apply
Hiring L1/L Desktop Support Engineer for Sydney-Must be Australian citizen
Swift Computers Pty Ltd —Sydney NSW
- $30 - $35 an hour
- Temporary
- Azure
- Microsoft Office
- AWS
Quick Apply
20h
IT Support Engineer
Anthropic —Sydney NSW
- Overtime
- Remote
- Management
- Administrative experience
- Education
- Parental leave
7d
Applications Support Analyst/Solution Engineer - IT Application Services
Catholic Healthcare —Macquarie Park NSW
- Full-time
- Azure
- Microsoft Outlook
- DevOps
- Parental leave
- Gym membership
Quick Apply
1d
IT Support Engineer (Level 1)
The Missing Link —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Bachelor's degree
- Free food
Quick Apply
Technical Service Desk Analyst - Unisys Australia
Unisys Australia —Sydney NSW
- From $5,000 a month
- Full-time
- Software troubleshooting
- Customer service
- Microsoft Office
Quick Apply
IT Support Officer - English & Mandarin Speaking
Homart Pharmaceuticals Pty Ltd —Rydalmere NSW
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Employee discount
- Professional development assistance
Quick Apply
13d
IT Infrastructure Support / Desktop Support Engineer
Axiom Technologies —Sydney NSW
- Full-time
- Office experience
Desktop Support Officer
Australia’s Academic and Research Network (AARNet) —Sydney NSW
- Full-time
- Annual leave
- Parental leave
Desktop Support Analyst, Information Technology
SMEC —Sydney NSW
- Full-time
- Computer Science
- Parental leave
Onsite Desktop Support Technician
FUJIFILM —Sydney NSW
- Full-time
- In-person
- Employee discount
- Life insurance
IT Support Officer
All In IT Solutions —Stanmore NSW
- Full-time
- Microsoft Office
Desktop Support Officer
AARNet —Sydney NSW
- Full-time
- Annual leave
- Parental leave

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ICT Customer Support Officer

AI Talent
Sydney NSW

Quick Apply

Job Details

Permanent | Full-time
$70,000 - $120,000 a year
8 days ago

Benefits

Visa sponsorship
Work from home

Qualifications

ITIL Foundation
Website maintenance
TCP
Computer Science
Software troubleshooting
Call centre
Certificate IV
Content management systems
Engineering
IT service management
DHCP
Analysis skills
Bachelor's degree
ITIL
CompTIA Network+
IT support
DNS
Diploma
Communication skills
CompTIA A+
Help desk
Information Technology

Full Job Description

## ICT Customer Support Officer

## Position Overview

We are looking for a motivated and technically proficient ICT Customer Support Officer to join our team and deliver high-quality technical assistance to end users across the organisation. In this role, you will be responsible for diagnosing and resolving hardware and software issues, supporting the deployment and maintenance of computer infrastructure, and ensuring staff can make effective use of technology in their day-to-day work. You will bring strong communication skills, a customer-focused mindset, and the ability to work efficiently in a fast-paced environment. This position is well suited to a detail-oriented professional who thrives on problem-solving and is committed to delivering outstanding service.

## Key Responsibilities

- Respond promptly and professionally to user queries regarding hardware and software problems, providing clear guidance and timely resolutions via phone, email, or in person
- Diagnose and troubleshoot technical issues across a range of systems, applications, and devices, escalating complex matters to senior technical staff where appropriate
- Assess software and hardware requirements to develop practical solutions that meet user and business needs
- Install, configure, and update software applications and operating systems, ensuring compatibility and optimal performance across user environments
- Adapt and modify existing programmes and applications to align with evolving user requirements and organisational workflows
- Repair, replace, and maintain peripheral equipment including printers, terminals, modems, and other connected devices
- Assist in the implementation and maintenance of computer networks, contributing to the configuration and ongoing support of network infrastructure
- Support the design, maintenance, and updating of websites and internal digital platforms as required
- Promote and educate end users on the efficient and effective use of applications, equipment, and IT systems to maximise productivity
- Maintain accurate records of support requests, resolutions, and equipment inventory using ticketing and asset management systems
- Contribute to the development and documentation of IT support procedures, user guides, and knowledge base articles
- Provide support within a call centre environment where required, handling a high volume of inbound technical queries with professionalism and efficiency

## Required Qualifications & Skills

- Certificate IV or Diploma in Information Technology, Network Engineering, or a related discipline, or equivalent practical experience
- Demonstrated experience in an ICT support, help desk, or technical services role
- Solid understanding of computer hardware, software applications, and operating systems (Windows and/or macOS)
- Experience installing, configuring, and troubleshooting software and peripheral equipment
- Familiarity with networking fundamentals including TCP/IP, DNS, DHCP, and basic network troubleshooting
- Proficiency in using IT ticketing and asset management systems to log, track, and resolve support requests
- Strong analytical and problem-solving skills with the ability to diagnose issues methodically and efficiently
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users
- Customer-focused attitude with a professional, patient, and approachable manner
- Ability to manage multiple priorities, work independently, and perform effectively under pressure

## Preferred Qualifications

- Bachelor's degree in Information Technology, Computer Science, or a related field
- Industry certifications such as CompTIA A+, CompTIA Network+, Microsoft 365 Certified, or ITIL Foundation
- Experience supporting users in a call centre or high-volume help desk environment
- Knowledge of Active Directory, Microsoft 365, and remote desktop support tools
- Familiarity with website content management systems (CMS) and basic web maintenance tasks
- Experience working within ITIL or other IT service management frameworks

## Why Join Us?

- Be part of a collaborative, inclusive team culture that values continuous learning and professional growth
- Access ongoing training, certifications, and career development opportunities to advance your ICT career
- Enjoy flexibility in your working arrangements, with a consistent and structured shift schedule to support work-life balance
- Contribute to meaningful work that directly supports staff productivity and organisational success
- Competitive remuneration package with superannuation, recognising your skills and experience

## Job Details

- Job Type: Full-time, Permanent
- Work Schedule: 8-hour shift
- Salary: $70,000 – $120,000 per year + Super

Job Types: Full-time, Permanent

Pay: $70,000.00 – $120,000.00 per year

Benefits:

Work from home

Application Question(s):

Are you currently in Australia?
Are you looking for visa sponsorship?
How many years of experience do you have?

Work Location: Hybrid remote in Sydney NSW 2000

Quick Apply

Refine Your Search

it support jobs in parramatta nsw

ICT Customer Support Officer

IT Desktop Support Technician

IT Support Engineer

Service Desk Officer

End User Services Support Analyst

IT Support Specialist

Data Center IT Operations Technician, Data Center Operations

IT Support Engineer

Hiring L1/L Desktop Support Engineer for Sydney-Must be Australian citizen

IT Support Engineer

Applications Support Analyst/Solution Engineer - IT Application Services

IT Support Engineer (Level 1)

Technical Service Desk Analyst - Unisys Australia

IT Support Officer - English & Mandarin Speaking

IT Infrastructure Support / Desktop Support Engineer

Desktop Support Officer

Desktop Support Analyst, Information Technology

Onsite Desktop Support Technician

IT Support Officer

Desktop Support Officer

I want to receive the latest job alert for it support in parramatta nsw

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