Head of Operations – City of Sydney
Are you ready to kickstart your career with one of Australia’s leading outdoor media companies? We are currently on the hunt for an energetic go-getter to join us as our newest Head of Operations – City of Sydney!
Life at QMS Media? It’s Anything but Ordinary!
At QMS Media, we bring creativity and innovation to the world of outdoor advertising, delivering impactful solutions with digital billboards, street furniture, and beyond. Our team is passionate, authentic, and a little contagious (in a good way!). We are always pushing boundaries, celebrating wins, and evolving together.
Proud to be a WGEA Employer of Choice for Gender Equality since 2017 and with our Reconciliation Action Plan endorsed by Reconciliation Australia, we at QMS Media are committed to an inclusive workplace where everyone thrives, and where the rights, culture, and contributions of Aboriginal and Torres Strait Islander peoples are celebrated and respected.
What you'll be up to:
The Head of Operations CoS oversees daily operations at the Rosebery Depot, managing the maintenance and performance of more than 2,500 street furniture assets across the City of Sydney under contractual requirements, service levels, KPIs, and KRAs. The role leads operational, safety, environmental, and quality management systems while maintaining strong relationships with City of Sydney stakeholders to resolve issues collaboratively and ensure positive outcomes. It is also responsible for leading and developing field, operational, and administrative teams, fostering a safe, inclusive, and high-performing workplace culture. Success in the role depends on strong leadership, communication, stakeholder management, and the ability to consistently deliver contractual and performance objectives. In addition you will also:
Deliver CoS contract performance targets and oversee depot operations.
Ensure all activities comply with the City of Sydney Street Furniture contract and specifications.
Manage integration of QMS and City of Sydney operational systems.
Act as the key operational liaison with the City of Sydney and attend required meetings.
Ensure assets meet quality, compliance, and KPI standards.
Oversee asset management systems and maintenance record accuracy.
Manage fleet, warehouse, inventory, procurement, and supplier performance.
Maintain accurate stock levels and effective supply chain processes.
Ensure fleet vehicles are serviced, well maintained, and efficiently utilised.
Drive a culture of innovation, continuous improvement, and feedback.
Identify and implement process and system improvements.
Maintain compliance with WHS, environmental, quality, and ISO standards.
Ensure inspections, incident management, and audit requirements are met.
Oversee accurate and timely contract reporting, quotations, and invoicing.
Manage depot facilities to ensure they are secure, compliant, and well maintained.
Produce and analyse operational performance reports.
Set team KPIs, conduct performance reviews, and support employee development.
Lead, engage, and empower teams to achieve business objectives.
Ensure teams have the resources, capability, and capacity to succeed.
What we’re looking for:
Proven experience in operations, contract management, or asset maintenance environments.
Relevant tertiary qualifications in Business, Commerce, Project Management, WHS, or similar (preferred).
Experience in Out-of-Home (OOH) advertising and project/contract management.
Strong leadership skills with the ability to motivate and engage diverse teams.
Excellent stakeholder management, relationship-building, negotiation, and influencing abilities.
Analytical thinker with strong problem-solving skills and business acumen.
Highly organised, detail-oriented, and able to meet deadlines under pressure.
Collaborative approach with a focus on teamwork and achieving shared goals.
Accountable, proactive, and receptive to feedback and diverse perspectives.
Quick-thinking, solutions-focused, and adaptable in dynamic environments.
Committed to fostering an inclusive, psychologically safe, and ethical workplace culture.
What’s in it for you?
A fun, friendly and supportive work environment where no two days are the same.
Awesome learning opportunities - ongoing learning and development to help you springboard into the future you want both personally and professionally.
A workplace that values YOU, your growth, and your ideas. We’re big on being inquisitive and ‘out of the ordinary’.
We get that life isn’t just about work—enjoy flexible options that fit around your world.
Career development, and the chance to work with a team that’s as excited and passionate as you are!
A fabulous workspace – both in location and vibes!
The Perks
Milestone Leave: 3 extra paid days off yearly, supporting you during moments that matter.
Celebration Leave: Exchange public holidays to commemorate cultural or religious days meaningful to you.
Paid Parental Leave: Employer-paid parental leave for primary and secondary carers for when your family grows.
EAP: Professional wellbeing support services for you and your family, including counselling, nutritional coaching, financial coaching, 24/7 crisis counselling, and First Nations mental health and wellbeing support.
Wellbeing Gateway App: Access tools and resources to support you and your family’s wellbeing journey including meditations, workouts, recipes, wellbeing programs and wellbeing tracking.
Health Program: Annual vaccinations, skins checks, healthy lifestyle checks and mental health first aid training.
Employee Benefits: Access meaningful savings in the areas that matter most with discounts on groceries, utilities, gym memberships, food and entertainment, health insurance and more!
Learning and Development: Transform the way you learn, grow and engage with an annual program of technical and human skills.
Whether you’re ready for a change or looking for a place to make your mark, your ‘out of the ordinary’ adventure starts here - Click Apply now!
At QMS Media, fairness and equity are at the heart of our talent acquisition process. We know that many from marginalised groups may hesitate to apply unless they meet 100% of the requirements. But here’s the thing—we value diverse perspectives and unique experiences, even if they don’t fit the ‘traditional mould’. If you’re unsure whether you tick every box, we encourage you to apply anyway – imposter syndrome and confidence gaps are real! We’re excited to hear from you!
Want to know more about us? Check us out at www.qmsmedia.com
