In-Demand Order processing Jobs in Parramatta, Nsw

Warranty & After-Sales Support
B2BPOWEMACH —Smithfield NSW
- From $65,000 a year
- Full-time
- Customer service
- English
- Electrical experience
Quick Apply
Customer Operations Specialist
Fujifilm Australia Pty Ltd —Macquarie Park NSW
- Full-time
- Hybrid work
- CRM software
- Customer service
- Organisational skills
- Work from home
Quick Apply
Customer Service Representative
Valvoline Global Operations —Baulkham Hills NSW
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance program
Quick Apply
Warehouse Casual | Rosebery
White Fox Boutique —Sydney NSW
- 8 hour shift
- Warehouse
- Organisational skills
- Warehouse experience
- Employee assistance program
Quick Apply
E-Commerce Customer Service & Administration Assistant
Zagarra —Silverwater NSW
- $33 - $35 an hour
- Full-time
- Customer service
- Administrative experience
- Warehouse experience
Quick Apply
1d
Customer Service Representative
WORKAHUB PTY LTD —Taren Point NSW
- $70,000 - $75,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
Quick Apply
Customer Service Team Member - Healthcare - Expression of Interest
Toll Group —Eastern Creek NSW
- Full-time
- CRM software
- Customer service
- Salesforce
Counter Sales / Customer Service – Safety & Industrial Products
Allens Industrial Products —Wetherill Park NSW
- $70,000 - $90,000 a year
- Urgently hiring
- Sales
- Customer service
- POS
Quick Apply
2d
Service Administrator
Toyota Material Handling Australia —Moorebank NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Parental leave
- Employee assistance program
3d
Machine Operator/Process Worker
No Bull Blinds —Rydalmere NSW
- $31.50 - $40.00 an hour
- Urgently hiring
- In-person
- Manufacturing
Quick Apply
5d
Customer Service Representative
Baxter —Old Toongabbie NSW
- Hybrid work
- CRM software
- Customer service
- Salesforce
Dispatch Coordinator
UPS —Rydalmere NSW
- Part-time
- Customer service
- Organisational skills
- Warehouse experience
Customer Care Representative
Fresenius Medical Care —Macquarie Park NSW
- Full-time
Sales Systems Processing Specialist
Domain Group —Pyrmont NSW
- CRM software
- Microsoft Excel
- Management
- Parental leave
Customer Experience/Warehouse Specialist
eBay Inc. —Sydney NSW
- Weekend availability
- Research
- Administrative experience
- Analysis skills
3d
Showroom Specialist Sydney
Cosentino —Villawood NSW
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Fund Order Services, Senior Associate
State Street —Sydney NSW
- $80,000 - $90,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
10d
Customer Service Representative
Globus Medical —Sydney NSW
- Full-time
- Analysis skills
- Communication skills
Receptionist/Office Assistant
The Arnott's Group —North Strathfield NSW
- Part-time
- Microsoft Office
- Administrative experience
- Organisational skills
11d
Sales Systems Processing Specialist
CoStar Group —Sydney NSW
- Full-time
- CRM software
- Microsoft Excel
- Management
- Parental leave

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Warranty & After-Sales Support

B2BPOWEMACH
Smithfield NSW

Quick Apply

Job Details

Full-time
From $65,000 a year

Qualifications

Mandarin
Multilingual
Customer service
English
Electrical experience
Data entry
Communication skills

Full Job Description

Powerlink Energy Australia is a leading name in global energy production, and we pride ourselves on producing quality energy equipment to a wide range of industries. As a manufacturer, we design, produce and distribute renewable energy products, diesel and gas generators, air compressors, lighting towers, as well as providing sales, after-sales and warranty support.

The Role

An opportunity has come up for an enthusiastic and customer-focused individual to join our service team. Fluency in both Mandarin and English is essential, as this role requires regular communication with our customers, suppliers and Head Office in Shanghai. The successful candidate will have strong emotional intelligence and enjoys biding positive relationships with customers. An engineering background is preferred, as the role involves supporting technical service inquiries, coordinating repairs and maintenance, and working closely with customers, suppliers and internal departments to deliver exceptional service. The ability to de-escalate customer concerns and work closely with clients to achieve timely and effective resolutions to service claims and technical issues is essential.

The ideal candidate must have excellent communication and interpersonal skills, with the ability to trust and maintain strong relationships with clients. Emotional intelligence is essential, including the ability to remain calm under pressure, handle situations professionally, and adapt communication styles to suit different clients. The ideal candidate must liaise with both internal and external service providers (such as sub-contractors) to assist in the handling and processing of client queries, obtain quotes regarding after sales support and service requests.

A working knowledge of Mandarin is compulsory for this role

Duties & Responsibilities

The ideal candidate should be able to:

1. Conduct multiple tasks with varying deadlines with a minimum amount of supervision

2. Communicate effectively with Mandarin speaking customers, suppliers and stakeholders

3. Build and maintain strong customer relationships by demonstrating professionalism, and a customer-focused approach when managing enquiries and resolving issues

4. Oversee ongoing service projects, action standard operational procedures

5. Ensure communication with our clients is maintained and actioned in a timely manner in fulfillment of KPI’s

6. Liaise with our Head Office in Shanghai to coordinate technical information, service updates and customer requirements

7. Assist in the resolution of complex warranty issues by implementing guidelines from start to finish, provide regular reports to Directors and other team members

8. Engage with clients making warranty claims and triage problems until service/spare parts become available, ensuring client satisfaction is maintained

9. Engage with external sub-contractors to carry out on-site maintenance/repairs, including issuing purchase orders and reviewing costs

10. Have proven experience in client relationship management

11. Be required to travel offsite for service jobs

12. Other duties assigned by managers from time to time

Key Competencies

The following competencies will be highly regarded:

1. Fluent in both English and Mandarin

2. High level of emotional intelligence with the ability to build rapport, resolve conflict and provide exceptional customer service

3. The ability to analyse and plan to account for any changes in stock ahead of time and be able to convey same to other Departments

4. A keen attention to detail to be able to action changes as and when they occur

5. The ability to liaise with multiple departments

At Powerlink Energy, we value our people and believe in creating a positive workplace culture. We provide company lunches every Tuesday, casual Fridays and regular staff events throughout the year, including birthday celebrations and monthly team events.

Job Type: Full-time

Ability to commute/relocate:

Smithfield NSW: Reliably commute or planning to relocate before starting work (Required)

Experience:

Engineering, Mechanical or Electrical industry experience 1+ year (preferred)

Work Authorisation:

Australia (Preferred)

Pay: From $65,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

order processing jobs in parramatta, nsw

Warranty & After-Sales Support

Customer Operations Specialist

Customer Service Representative

Warehouse Casual | Rosebery

E-Commerce Customer Service & Administration Assistant

Customer Service Representative

Customer Service Team Member - Healthcare - Expression of Interest

Counter Sales / Customer Service – Safety & Industrial Products

Service Administrator

Machine Operator/Process Worker

Customer Service Representative

Dispatch Coordinator

Customer Care Representative

Sales Systems Processing Specialist

Customer Experience/Warehouse Specialist

Showroom Specialist Sydney

Fund Order Services, Senior Associate

Customer Service Representative

Receptionist/Office Assistant

Sales Systems Processing Specialist

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