In-Demand Service planner Jobs in Parramatta, Nsw

Workforce Planner
HCF —Parramatta NSW
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Analysis skills
- Parental leave
- Pet insurance
Client Engagement Officer
Nursing Experts Services PTY LTD —Sydney NSW
- $33.70 - $36.80 an hour
- Google Suite
- Sales
- In-person
Quick Apply
Service Planner
Atlas Copco Group —Sydney NSW
- CRM software
- Customer service
- Microsoft Office
13d
Freight Planner - Moorebank
Qube —Moorebank NSW
- Full-time
- Management
- Microsoft Office
- Communication skills
5d
Junior event sales representative
Arcade Bar & Club —Sydney NSW
- From $30 an hour
- Hospitality
- Sales
- Customer service
Quick Apply
1d
Market Distribution Planner
Nestlé —Rhodes NSW
- Analysis skills
- Organisational skills
- Communication skills
- Parental leave
- Gym membership
Executive Assistant to General Manager Australia
AIG Australia Limited —Sydney NSW
- Full-time
- Customer service
- Microsoft Office
- Communication skills
Quick Apply
8d
Delivery Manager
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Salesforce
- Software development
- Agile
- Annual leave
- Work from home
Casual ESL Teacher
EF (Education First) —Sydney NSW
- $60 - $75 an hour
- Part-time
- Experience working with children
- Bachelor's degree
- Business
- Annual leave
- Employee assistance program
8d
Store Manager - Castle Towers
Universal Store —Castle Hill NSW
- Weekend availability
- Sales
- Employee discount
Integrated Supply Planner - Woolworths (175327)
Colgate-Palmolive —Sydney NSW
- Google Suite
- Analytics
Business Development Support - Graduate
ausbil —Sydney NSW
- Full-time
- Customer service
- Salesforce
- Microsoft Office
Project Manager - Global Services | Sydney
Schneider Electric —Macquarie Park NSW
- Full-time
- Hybrid work
- Annual leave
- Opportunities for advancement
9d
Maintenance Planner
St Vincent's Hospital Network —Sydney NSW
- $91,326 - $121,497 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
13d
Client Service Officer
Aware Super —Sydney NSW
- Full-time
- Administrative experience
- Financial services
- In-person
- Work from home
- Gym membership
Vendor Replenishment Planner
Haleon —Sydney NSW
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
6d
Allocations Planner
Boral —Sydney NSW
- Overtime
- Management
- Construction experience
- Employee assistance program
Senior Program Officer Planning Services
Department of Climate Change, Energy, the Environment and Water —Sydney Western Suburbs NSW
- $138,454 - $152,686 a year
- Full-time
- Hybrid work
- Communication skills
1d
Specialist Social Planner - Housing
City of Ryde —Ryde NSW
- Hybrid work
- Research
- Analysis skills
- Communication skills
- Work from home
- Parental leave
6d
Maintenance Store & Procurement Coordinator
DuluxGroup —Padstow NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Parental leave
- Employee assistance program
7d

I want to receive the latest job alert for service planner in parramatta, nsw

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service planner jobs near parramatta, nsw

Planner jobs in Sydney NSW

Senior Program Officer jobs in Sydney Western Suburbs NSW

Delivery Manager jobs in Sydney NSW

Business Development Manager jobs in Sydney NSW

Project Planner jobs in Cessnock Nsw

Junior Planner jobs in Milsons Point Nsw

Student Urban Planner jobs in St Ives Nsw

Event Coordinator, Wedding Planner jobs in Sydney Nsw

Supply Planner jobs in Macarthur Nsw

Production Planner jobs in Logan Reserve Qld

Account Manager jobs in Sydney Nsw

Store Manager jobs in Canning Vale Wa

Site Manager jobs in Sydney Nsw

Store Manager jobs in Browns Plains Qld

Store Manager jobs in Southport Qld

Store Manager jobs in Sydney Western Suburbs Nsw

Operation Manager jobs in Brisbane Qld

Supply Chain Specialist jobs in Moorabbin Airport Vic

Supply Chain Specialist jobs in Girraween Nsw

Digital Marketing Specialist jobs in Mount Waverley Vic

Workforce Planner

HCF -
Parramatta NSW

Apply Now

Job Details

Full-time

Benefits

Parental leave
Pet insurance

Qualifications

Microsoft Excel
Management
Analysis skills
Communication skills

Full Job Description

Join a dynamic Sales team and monitor real-time contact centre performance.

About the Role

At HCF, Workforce Planning is at the heart of delivering exceptional member experiences. As a Workforce Planner, you'll optimise resources, manage real-time performance, deliver actionable insights, and partner with leaders to ensure we have the right people in the right place at the right time.

This is a permanent, full-time opportunity based in Parramatta with hybrid working available. The Contact Centre operational hours are Monday to Friday 8am to 8pm and Saturday 9am to 1pm. The hours of work will vary.

What You'll Do

Monitor and manage real-time contact centre performance to achieve service level and operational targets
Develop and maintain efficient rosters and schedules across multiple teams and channels
Analyse performance trends, forecast variances, shrinkage and resource utilisation, providing recommendations to improve outcomes
Manage unplanned leave, schedule changes and intraday staffing adjustments to optimise coverage
Produce accurate workforce reports and insights to support operational decision-making
Build strong relationships with leaders and stakeholders across the business
Identify and implement continuous improvement initiatives that enhance efficiency, reporting and workforce planning processes
Support workforce planning projects and operational change initiatives.

About You

You are analytical, proactive, and highly organised. You thrive in a fast-paced environment and enjoys turning data into decisions.
You will have:

Workforce Planning, Scheduling or Real-Time Analyst experience within a contact centre
Strong analytical and reporting skills with advanced Excel capability
Experience using workforce management and contact centre platforms (Genesys highly regarded)
Strong understanding of service level management, forecast accuracy, adherence, occupancy and workforce optimisation
Excellent stakeholder management and communication skills
High attention to detail and a commitment to reporting accuracy
A continuous improvement mindset and passion for driving operational excellence.

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits

Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

Flexible working arrangements
50% subsidy on HCF hospital and/or extras cover
Family-friendly certified employer
18 weeks of parental leave for all new parents
Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – [email protected] to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.

Apply Now

Refine Your Search

service planner jobs in parramatta, nsw

Workforce Planner

Client Engagement Officer

Service Planner

Freight Planner - Moorebank

Junior event sales representative

Market Distribution Planner

Executive Assistant to General Manager Australia

Delivery Manager

Casual ESL Teacher

Store Manager - Castle Towers

Integrated Supply Planner - Woolworths (175327)

Business Development Support - Graduate

Project Manager - Global Services | Sydney

Maintenance Planner

Client Service Officer

Vendor Replenishment Planner

Allocations Planner

Senior Program Officer Planning Services

Specialist Social Planner - Housing

Maintenance Store & Procurement Coordinator

I want to receive the latest job alert for service planner in parramatta, nsw

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected