In-Demand Customer operations manager Jobs in Bendigo, Vic

Hotel Manager
National Hotel Complex (Bendigo) —Bendigo VIC
- $85,000 - $95,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
Quick Apply
13d
General Manager Bendigo
Thales —Bendigo VIC
- Full-time
- Hybrid work
- Writing skills
- No degree
- Leadership
- Health insurance
- Parental leave
5d
Retail Manager
Beechworth Bakery —Bendigo VIC
- $80,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick Apply
5d
Assistant Facilities Manager
JLL —Bendigo VIC
- Customer service
- Microsoft Office
- Presentation skills
- Health insurance
- Parental leave
14d
Executive & Operations Support Officer
Victorian Government —Bendigo VIC
- $39.18 an hour
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
8d
Branch Manager Bendigo
PFD Food Services —Bendigo VIC
- Full-time
- Budgeting
- Leadership
- Communication skills
- Health insurance
- Gym membership
Executive & Operations Support Officer
Dhelkaya Health —Bendigo VIC
- $39.18 an hour
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
8d
Claims Administration Officer
Johns Lyng Group —Bendigo VIC
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
11h
Smokemart & Gift Box Lansell Square - Assistant Manager
Smokemart & GiftBox - OTR Group —Kangaroo Flat VIC
- Part-time
- Organisational skills
- Leadership
- Communication skills
CSO - Level 3
Transcend Managed Services —Bendigo VIC
- $38.89 an hour
- Monday to Friday
- Sales
- Customer service
- Administrative experience
7d
Health & Wellness Coordinator- Peter Krenz Leisure Centre
YMCA Recreation —Eaglehawk VIC
- $65,000 - $70,000 a year
- Full-time
- First Aid Certification
- Organisational skills
- Leadership
- Health insurance
Assistant Manager
Smokemart & GiftBox —Kangaroo Flat VIC
- Organisational skills
- Leadership
- Communication skills
IT Service Desk Administrator
Hazeldenes —Lockwood VIC
- Weekend availability
Quick Apply
Cloud Operations Administrator
Leidos —Junortoun VIC
- Full-time
- Azure
- DevOps
- AWS
- Annual leave
6d
Site Manager
ASQ —Bendigo VIC
- Weekend availability
- Management
- POS
- Business
- Employee discount
Retail Store Manager - Bendigo
Oscar Wylee —Bendigo VIC
- $55,000 - $64,000 a year
- Full-time
- Google Suite
- Leadership
Quick Apply
12d
Reddy Express Woolpak - Assistant Manager
Reddy Express - OTR Group —Bendigo VIC
- Part-time
- Hospitality
- Customer service
- Leadership
Reddy Express Woolpak - Assistant Manager
OTR —Bendigo VIC
- Hospitality
- Customer service
- Leadership
IT Security Officer
Coliban Water —Bendigo VIC
- $93,548 - $112,895 a year
- Full-time
- Communication skills
Quick Apply
1d
Sales - Customer Operations Manager
Hazeldenes —Lockwood VIC
- Full-time
Quick Apply

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Hotel Manager

National Hotel Complex (Bendigo)
Bendigo VIC

Quick Apply

Job Details

Full-time
$85,000 - $95,000 a year
13 days ago

Qualifications

Hospitality
Management
Customer service
Administrative experience
Supervising experience
Food safety
Leadership
Communication skills
Hotel experience

Full Job Description

About Us

National Hotel Complex Bendigo is a well-established hospitality and accommodation venue located in Bendigo, Victoria. We offer a range of accommodation options, including motel rooms and self-contained apartments, along with on-site bar, bistro and function facilities.

We are currently seeking an experienced and motivated Hotel Manager to oversee the day-to-day operations of our hotel and motel accommodation business.

The successful candidate will be responsible for ensuring the smooth and efficient operation of the property while maintaining high standards of guest service, staff performance and overall business operations.

1. Hotel & Accommodation Operations

Manage and coordinate the day-to-day operations of the hotel and motel accommodation facilities.
Oversee front office, reservations, housekeeping and other accommodation-related operations to ensure efficient service delivery.
Monitor room availability, occupancy, bookings and room status and ensure smooth check-in and check-out procedures.
Ensure guest rooms, common areas, facilities and equipment are maintained to appropriate presentation, safety and operational standards.
Develop and implement operational procedures to improve efficiency, productivity and guest satisfaction.

2. Guest Service & Customer Experience

Maintain high standards of customer service throughout the property.
Respond to guest enquiries, requests, feedback and complaints and resolve issues in a professional and timely manner.
Monitor guest satisfaction and identify opportunities to improve service standards and the overall guest experience.
Build and maintain positive relationships with regular guests, groups and corporate clients.

3. Staff Management & Leadership

Supervise hotel staff and coordinate daily staffing requirements according to operational needs.
Prepare and monitor staff rosters and allocate duties to maintain appropriate staffing levels.
Monitor employee performance, conduct and service standards and provide appropriate direction, training and support.
Coordinate the recruitment, onboarding and training of new employees as required.
Promote teamwork, professionalism and consistent service standards across the hotel.

4. Revenue & Financial Performance

Monitor room occupancy, accommodation revenue, bookings and operational performance.
Monitor room pricing and revenue strategies and identify opportunities to improve occupancy and profitability.
Prepare and monitor operational budgets and forecasts in consultation with senior management.
Monitor labour costs and operating expenses and implement appropriate cost-control measures.
Manage purchasing requirements and liaise with suppliers to ensure adequate supplies and effective cost control.

5. Property, Compliance & Risk Management

Conduct regular inspections of guest rooms, public areas and operational facilities to maintain required property standards.
Coordinate repairs, maintenance and contractor services and ensure maintenance issues are addressed promptly.
Ensure compliance with workplace health and safety, liquor licensing, food safety, hygiene, accommodation and other relevant regulatory requirements.
Maintain appropriate safety and compliance procedures and ensure required licences, inspections and records are kept up to date.

6. Functions, Coordination & Reporting

Coordinate with food and beverage, kitchen and function teams to support group bookings, functions and major events.
Ensure accommodation requirements associated with functions and group bookings are effectively coordinated.
Maintain appropriate operational, accommodation, staffing and compliance records and prepare reports for senior management.
Participate in management meetings and contribute to business planning, property improvements and operational initiatives.

Skills and Experience

To be successful in this role, you will ideally possess:

Previous experience in hotel, motel, accommodation management or a similar hospitality management position.
Strong knowledge of hotel and accommodation operations, including reservations, front office, housekeeping, guest services and daily property operations.
Demonstrated experience in leading, supervising and coordinating staff, including rostering, performance management and maintaining service standards.
Strong organisational, problem-solving and decision-making skills, with the ability to respond effectively to operational challenges.
Sound financial and administrative skills, including an understanding of budgets, labour costs, operating expenses, revenue performance and cost control.
Excellent communication, interpersonal and customer service skills, with a strong focus on creating a positive guest experience.
Ability to lead by example, motivate team members and maintain high standards of professionalism and service.
Strong attention to detail and the ability to manage multiple priorities in a busy and fast-paced hospitality environment.
Sound understanding of workplace health and safety, food safety, liquor licensing and other relevant compliance requirements.
Ability to work collaboratively with housekeeping, maintenance, food and beverage, kitchen, functions and administration teams to ensure smooth day-to-day operations.
A proactive and hands-on approach, with the flexibility to assist across different areas of the business when required.
Availability to work a flexible roster, including evenings, weekends and public holidays, according to operational requirements.

Pay: $85,000.00 – $95,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

customer operations manager jobs in bendigo, vic

Hotel Manager

General Manager Bendigo

Retail Manager

Assistant Facilities Manager

Executive & Operations Support Officer

Branch Manager Bendigo

Executive & Operations Support Officer

Claims Administration Officer

Smokemart & Gift Box Lansell Square - Assistant Manager

CSO - Level 3

Health & Wellness Coordinator- Peter Krenz Leisure Centre

Assistant Manager

IT Service Desk Administrator

Cloud Operations Administrator

Site Manager

Retail Store Manager - Bendigo

Reddy Express Woolpak - Assistant Manager

Reddy Express Woolpak - Assistant Manager

IT Security Officer

Sales - Customer Operations Manager

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