JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
As the Assistant Facilities Manager at JLL, you will be a team player who works collaboratively with all team members to achieve key compliance and operational KPIs established by the client. In this role, you'll manage your own portfolio including a main corporate site and two to three smaller tenancies, while also gaining exposure to and supporting our retail portfolio. You'll support the Senior Facilities Manager in providing daily comprehensive facilities management including compliance, vendor and relationship management, along with delivery of services in accordance with the Management Agreement and company policies. At JLL, we embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, and this varied, hands-on position offers exactly that. You'll interface with members from all levels of the organisation as well as the public, bringing a friendly, pleasant and energetic personality that delivers excellent customer service. We believe the most effective teams are built when everyone is empowered to thrive, and this role gives you the autonomy and support to make a meaningful impact every day.
An overview of the role:
Ensure compliance with regulations, client contract requirements, and all site procedures including Landlord Compliance requirements
Proactively develop and manage relationships with occupiers and clients to ensure service delivery expectations are exceeded
Assist with delivery of customer and property services across the portfolio, conducting building inspections and completing associated reports within governance timeframes
Manage vendors and coordinate facilities works as required, including chairing monthly contractor meetings and ensuring they perform to required standards
Proactively manage and monitor Help Desk and service outputs to achieve or exceed standards against agreed key performance indicators and service level targets
Serve as the on-site key point of contact for Facilities in the client's premises and across your portfolio, providing superior customer service
Manage work order platform requirements, verify work orders, and ensure financial processes are followed at all times
Conduct daily site inspections and follow up on corrective action, while monitoring Planned Preventative Maintenance programmes and Reactive Maintenance completion
Assist with procurement of vendors and services, proactively review invoices to ensure alignment with contractual rates, and coordinate timely invoice submission
Sounds like you? This is what we are looking for:
Strong communication skills with demonstrated verbal and written abilities, including good presentation skills
Self-motivated, confident, and energetic personality with a passion for quality and attention to detail
Proven ability to work independently and as part of a team, with excellent interpersonal skills and a strong client focus
Capacity to deal with ambiguity, solve problems effectively, and handle stressful situations
Proficiency in MS Office applications
Demonstrated trustworthiness, honesty, and ability to initiate and follow through with improvement initiatives
Customer service focus with excellent people skills and ability to interact with a wide range of client staff and demands
Prior experience in facilities, property management, hospitality, or related field (preferred)
Knowledge of local occupational health and safety requirements and vendor management for specialised services (preferred)
Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number REQ526476
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
