- Monday to Friday | 7:00am - 3:30pm
- Payrate $38.89 per hour plus super
- Potential to go perm after 6 months
Customer Service Officer - Steel Reinforcing Solutions - Bendigo
Transcend Workforce is seeking a Customer Service Officer to join one of our client in the steel manufacturing industry. This role is the first point of contact for customers in the building industry, delivering a high level of service across front counter, phone, and administrative support.
Based in Bendigo, you will work closely with the Branch Manager and sales, supporting daily business operations while also providing ad hoc support to another branch as required. This role suits someone with strong administrative skills who enjoys a fast-paced, customer-focused environment and is comfortable balancing service, sales, and operational support.
Job Details
- Monday to Friday | 7:00am - 3:30pm
- Payrate $38.89 per hour plus super
- Full-time casual position on a 6-month engagement, with potential for permanent conversion at the client's discretion
Key Responsibilities
- Managing customer enquiries and sales, both over the phone and at the front counter
- Troubleshooting customer sales queries
- Upselling products and preparing quotes
- Sales data entry, invoicing, general administration, purchasing, and inventory control
- Assisting with dispatch and production planning (with guidance)
- Supporting branch operations and providing ad hoc support across all areas of the business.
About You
- Previous experience in a phone-based customer service or sales support role
- Knowledge of the building or construction industry, with a strong understanding of measurements
- Ability to build and maintain relationships with a diverse range of customers
- Excellent verbal and written communication skills
- Able to pass a pre-employment medical assessment
To be considered for this role, you must have full and unrestricted working rights in Australia.
If this sounds like you, we'd love to hear from you.
