In-Demand Finance manager Jobs in West Melbourne, Vic

Manager, Service and Operations – External Financial Advice
Commonwealth Superannuation Corporation (CSC) —Melbourne VIC
- Full-time
- Customer service
- Salesforce
- Leadership
13d
Executive Assistant to CFO
Wesfarmers Health —Docklands VIC
- Management
- Administrative experience
- Senior Secondary Certificate of Education
- Employee assistance program
Manager, Finance Partnerships
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Microsoft Excel
- ERP systems
- Finance
4d
Finance Manager
Synechron —Melbourne VIC
- $100,000 - $150,000 a year
- Full-time
- Hybrid work
- No degree
- Leadership
- Communication skills
Quick Apply
2d
Finance Transformation Senior Manager
Accenture —Melbourne VIC
- Full-time
- Finance
- Bachelor's degree
- AI
9d
Senior Manager - CFO Advisory
Grant Thornton Australia —Melbourne VIC
- Full-time
- Business development
- Analysis skills
- Leadership
- Health insurance
- Gym membership
14d
Finance Advisory Senior Manager | Senior Manager | CFO Advisory
PWC Australia —Southbank VIC
- Management
- Bachelor's degree
- Leadership
- Parental leave
14d
Financial Controller - Mercedes-Benz Brighton & Mornington
Patterson Cheney Pty Ltd —Moorabbin VIC
- Full-time
- Microsoft Excel
- Management
- Administrative experience
- Employee assistance program
- Employee discount
Multi-Hotel Assistant Financial Controller
AccorHotel —Melbourne VIC
- Full-time
- Budgeting
- Hotel experience
Quick Apply
10d
Finance Advisory Senior Specialist | Senior Associate | CFO Advisory
PWC Australia —Southbank VIC
- Finance
- Communication skills
- Annual leave
- Parental leave
Manager, Corporate Finance
Transurban —Melbourne City Centre VIC
- Full-time
- Microsoft Excel
- Communication skills
- Parental leave
- Employee assistance program
Financial Controller
Jellis Craig —Hawthorn VIC
- Full-time
- Sales
- Presentation skills
- Budgeting
Manager - Finance Managed Services - ACR
EY —Melbourne VIC
- Recruiting
- AI
- Parental leave
2d
Finance Advisory Manager | Manager | CFO Advisory
PWC Australia —Southbank VIC
- Analysis skills
- Bachelor's degree
- Budgeting
- Parental leave
Assistant Financial Controller
Accor Apartments & Realty —Melbourne VIC
- $85,000 - $90,000 a year
- Full-time
- Hospitality
- Communication skills
Senior FP&A Lead
RACV —Melbourne VIC
- Hybrid work
- Microsoft Excel
- ERP systems
- Finance
5d
Senior Consultant / Manager - M&A Corporate Finance Advisory
Deloitte —Melbourne VIC
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Parental leave
Finance Manager – FP&A
Visy —East Melbourne VIC
- Full-time
- Microsoft Excel
- Finance
- Analysis skills
Manager, Commercial Finance
Bain & Company Inc —Melbourne VIC
- Full-time
- Finance
- Master's degree
- Education
5d
Manager, Finance Practice Improvement
The Royal Melbourne Hospital —Parkville VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Communication skills
- Annual leave
- Employee assistance program
7d

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Manager, Service and Operations – External Financial Advice

Commonwealth Superannuation Corporation (CSC) -
Melbourne VIC

Apply Now

Job Details

Permanent | Full-time
13 days ago

Qualifications

Customer service
Salesforce
Forecasting
Leadership
Communication skills

Full Job Description

Posted: 11/08/2026

Closing Date: 25/08/2026

Job Type: Permanent - Full Time

Location: Melbourne

Job Category: Banking and Financial Services

Manager, Service and Operations – External Financial Advice

About the Team:
The External Financial Adviser (EFA) team plays a critical role in supporting external financial advisers and ensuring they receive a consistent, responsive and high-quality service experience. Working across service operations, digital service channels, stakeholder engagement and continuous improvement, the team acts as a key connection point between advisers and CSC. The team is focused on delivering operational excellence while ensuring adviser needs are represented across business initiatives, technology enhancements and service improvements.

Your New Role:
As the Manager, EFA Service & Operations, you will be responsible for the leadership, performance and continuous improvement of EFA services across CSC. You will own the operational direction of the EFA function, ensuring services remain effective, scalable and aligned with adviser expectations and organisational priorities.

This role provides oversight of both the internal Defined Benefit (DB) EFA service team and the dedicated Defined Contribution (DC) EFA contact centre delivered through CSC's service partner, Apex. You will act as the operational voice of EFA, representing adviser needs and business priorities across CSC to influence service improvements, technology enhancements and operational outcomes.

You will also act as the EFA Business Owner for key adviser-facing platforms and channels, including Salesforce and adviser website content, ensuring operational priorities, customer impacts and service requirements are appropriately represented and progressed.

What You’ll Need to Excel:

Service Operations Leadership – Demonstrated experience leading customer service, contact centre or operational service delivery functions with accountability for performance, customer outcomes and continuous improvement.
Workforce Planning & Operational Management – Understanding of workforce planning, forecasting and service performance in a service-based environment.
Customer-facing platforms – Experience with customer-facing platforms, systems and technology, including setting priorities, influencing change and driving business outcomes.
Continuous Improvement Focus – Proven ability to identify service improvement opportunities and implement initiatives that improve efficiency, customer experience and operational effectiveness.
Stakeholder Engagement – Demonstrated strong communication and interpersonal skills to manage teams, build stakeholder relationships and collaborate effectively with cross functional teams and external service providers.
Data-Driven Decision Making – Ability to interpret service data, operational reporting and performance trends to support planning, prioritisation and decision making.
Customer Service Excellence – Passion for delivering exceptional customer outcomes while balancing operational, compliance and business requirements.
Adaptability & Change Leadership – Ability to support and embed organisational change, ensuring operational impacts and customer considerations are appropriately managed.

Please Note:
Delegated authority, queue allocation, and cleanup will be key components of this role.

What You’ll Get in Return:

Lead a High-Profile Service Function – Take ownership of a critical adviser service that plays an important role in CSC's engagement with the external financial adviser community.
Influence Business Outcomes – Act as the operational voice of EFA and help shape service improvements, technology enhancements and operational priorities across CSC.
Broaden Your Leadership Experience – Gain exposure to service operations, workforce planning, business ownership, stakeholder engagement, continuous improvement and strategic initiatives.
Drive Meaningful Change – Play a key role in improving adviser experiences, service performance and operational effectiveness across multiple service channels.
Collaborative and Supportive Culture – Work with engaged teams and stakeholders who are committed to delivering exceptional outcomes for advisers and CSC.
Flexible Working Arrangements – Benefit from flexible working options that support work-life balance and individual circumstances.
Career Development Opportunities – Access opportunities to further develop your leadership, operational management and strategic capability within CSC.

How to Apply:
To apply for this position, please submit your current resume along with a cover letter. For any queries relating to this role, please contact [email protected]

Applications close: 25th Aug 2026, COB.

Note – Agency submissions are not solicited for this role.

Apply Now

Refine Your Search

finance manager jobs in west melbourne, vic

Manager, Service and Operations – External Financial Advice

Executive Assistant to CFO

Manager, Finance Partnerships

Finance Manager

Finance Transformation Senior Manager

Senior Manager - CFO Advisory

Finance Advisory Senior Manager | Senior Manager | CFO Advisory

Financial Controller - Mercedes-Benz Brighton & Mornington

Multi-Hotel Assistant Financial Controller

Finance Advisory Senior Specialist | Senior Associate | CFO Advisory

Manager, Corporate Finance

Financial Controller

Manager - Finance Managed Services - ACR

Finance Advisory Manager | Manager | CFO Advisory

Assistant Financial Controller

Senior FP&A Lead

Senior Consultant / Manager - M&A Corporate Finance Advisory

Finance Manager – FP&A

Manager, Commercial Finance

Manager, Finance Practice Improvement

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