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Dynamics Technical Lead - Managed Services

Deloitte -
Melbourne VIC

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Job Details

Benefits

Parental leave
Paid volunteer leave

Qualifications

CRM software
Wiki systems
ITIL Certification
Customer service
DevOps
Continuous integration
Leadership
Communication skills

Full Job Description

Date:
23 May 2026

Location:
Melbourne, VIC, AU

Sydney, NSW, AU

Department:
Technology & Transformation

Description:
Job Requisition ID: 39699

We value in-person connection with our teams and clients, with flexibility to balance work and life
Mentoring, coaching and leadership programs to help you make an impact that matters
Unlock everyday savings through our MyBenefits platform on retail, tech, travel and more

About the team

Part Business. Part Creative. Part Technology. One hundred per cent digital. Through 22 studios spread across the globe, we provide clients with a full suite of digital services, covering digital strategy, user experience, content, creative, engineering and implementation across mobile, web and social media channels.

Our managed services team within Deloitte Digital is responsible for the development and operations of our clients’ enterprise digital solutions. Our team is focused on level three application support across a number of top tier clients .

What will your typical day look like?

Leading a team of Engineers, and working closely with Service Delivery Managers, t his position is crucial to the successful delivery of operations and development services across our multiple Dynamics CRM clients.

Daily tasks will involve incident triage and resolution, root cause analysis, review of logs, definition of solution changes, and software development of changes. In addition, you will be responsible for:

Leading and mentoring engineers to ensure that Dynamics Technical support services are provided to our clients to agreed contracted service levels
Evaluating, responding to, and resolving technical issues in our clients’ Dynamics CRM solutions, effectively articulating the problem and resolution to client team members.
Working directly with the clients to discuss requirements, taking ownership and resolving complex engineering tasks
Accountability for the quality of engineering delivery - with provision to perform code reviews, reviewing quotes and estimates and code check-ins
Hands on code development, code reviews and configuration changes
Leading deployments in non-production and production environments
Set priorities to the team and report on the progress of the engineering tickets at the daily scrums
Ensure support governance framework is adhered to (including wiki documentation)
Maintain the development environments for all relevant support clients
Identifying technical improvements, team upskill, gaps and upgrades and assist in the business case development.
Focus on continuous improvement and best practice.

Enough about us, let’s talk about you.

You have delivered solid solutions to complex problems and can provide consistent, high-quality solutions. To be awesome in this role you must have (mandatory experience):

5+ years of Dynamics CRM development and configuration experience, ideally gained in a consulting / agency environment with tier one clients
Excellent communication skills – you must be able to communicate confidently with clients and team members.
Self-motivated, problem-crushing attitude
You’re a team player and you just want to build solutions that work

Technical requirements:
Proven track record of supporting business applications, solving complex technical problems
Hands on Dynamics 365 CE development and configuration experience
A good understanding of continuous integration and DevOps methodologies
Having an ITIL V3 certification would be an added advantage
Working knowledge of relational databases and data migration concepts is preferred
Other desirable experience (Will be considered an advantage)

Field Services and/or Sales and/or Customer Service
Dynamics portals / Power Pages experience
Code Development experience relating to .NET/C#, JS, Typescript
Power Platform experience
Microsoft Dynamics Certifications - PL-400: Microsoft Power Platform Developer, PL-200: Microsoft Power Platform Functional Consultant, PL-900 : Power Platform Fundamentals
Marketing and / or Customer Insights for Dynamics

Why Deloitte?

At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.

We value in-person connection with our clients and our colleagues. We offer several ways for you to work flexibly so that you can serve your clients, stay connected with your team, and manage your personal priorities.

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits , including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.

Apply Now

Refine Your Search

dynamics technical lead managed services jobs

Dynamics Technical Lead - Managed Services

Technical Lead - Managed Integration & Application Development

Technical Lead - ServiceNow

Manager – Self Managed Super Funds (SMSF) – Business Advisory Services

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Principal Materials Officer

Director Green Energy

Compliance Manager - Renewable Energy

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Infrastructure Technical Lead

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Project Director/Team Lead- Urban Development

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