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Super Host

Veriu
New South Wales

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Job Details

Permanent | Full-time
5 days ago

Benefits

Health insurance
Employee assistance program
Referral program
Insurance services
On-site parking

Qualifications

RSA
First Aid Certification
Leadership
Communication skills

Full Job Description

Posted: 22/07/2026

Closing Date: 22/08/2026

Job Type: Permanent - Full Time

Location: Regional New South Wales

Job Category: Front Office

We are Veriu Group (pronounced 'Very You')!

Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that can’t be found in a guidebook, and to help people discover the true experience of a place.

Through our brands Punthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over 35 years of brand history. Our ambitious plan to operate 80 hotels becomes closer this year with numerous new hotel openings across the country, and this means we’re well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.

Our people are incredible because they're empowered to be themselves. We're not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values of Relationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about.

Now is the perfect time for like-minded people to join our expansion journey. If you’re looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you – you’ve found us and we can’t wait to hear from you!

Job Description

Welcome to Punthill Maitland

Located in the heart of the Hunter Region, Punthill Maitland offers modern apartment-style accommodation within easy reach of Maitland's vibrant dining precinct, local attractions and key business hubs. Designed with contemporary interiors and spacious layouts, the property provides guests with the comforts of home whether travelling for business or leisure.

76 Studio, One Bedroom and Two Bedroom Apartments
Complimentary guest laundry facilities
Complimentary on-site car parking for team members
Fully equipped kitchens in every apartment
Supportive team environment with direct access to the Hotel Manager and leadership team

Responsibilities

Reporting to the Hotel Manager, you’ll be part of a small team of genuine people, looking to create lasting memories and exceptional experiences for each and every guest. No day will be the same, but each day you’ll strive to:

Oversee the front office inc. complaint escalation and problem-solving, team management and training, rostering & timesheet approvals
Ensure the front office provides a high level of guest services to guests at check-in, check-out, and during stay, leading by example and setting the standards for the vibrancy we want our hotel to elude
Create new ways to leave guests with a lasting memorable experience, by thoughtfully tailoring the ways we delight them
Use your inquisitive nature to identify new sales leads, encouraging the team to do the same, and contributing to the commercial success of the hotel
Manage emergency situations in a safe and professional matter
Build strong and authentic relationships with your teammates and our guests
Provide support and assistance to the Hotel Manager in higher-level hotel management and admin tasks, embracing the opportunity to grow professionally

Benefits

You'll be someone looking for a long-term career with a growing, Australian-owned hotel group. Access:

National career growth opportunities
Accelerated development in a variety of hotel management or corporate areas
Comprehensive onboarding & ongoing support
The chance to join our Fast-Track Hotel Management Development program
Genuine flexibility and job security
High performing culture that values relationships & individuality, where our leadership know you by name
Generous referral bonuses when you refer your friends to work with us (up to $1000)
Discounts on accommodation across our network
Discounts on private health insurance
Access to our Employee Assistance Program

Desired Skills and Experience

About You

We work in a fast-paced environment where no day is the same, so we’re looking for people who are adaptable, enjoy variety and operate with an ownership mindset.

The successful person must have:

Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights)
First Aid Certificate (or be willing to obtain within their first month)
Responsible Service of Alcohol Certificate (or be willing to obtain within their first month)
Flexibility to work at variety of shifts throughout the week, including public holidays on rotation with other team members (although no overnight shifts required)
Demonstrated experience leading a team with kindness in order to achieve outcomes
Demonstrated ability to problem solve and manage escalated complaints with appropriate resolutions
High standards of attention to detail and communication skills (written & verbal)
Experience in a role where you've set the standard for genuine and vibrant customer service (the kind that makes the lobby feel like a warm hug)

Apply Now

Refine Your Search

studio host jobs

Super Host

Coordinator, Training - Netflix Animation Studios

Studio Host

Guest Service Agent

Food and Beverage Attendant

Local Host

Expression of Interest - Feature Animation, Production, Sydney

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Expression of Interest - Feature Animation, Rigging, Sydney

Compositor

Room Attendant

Head of Characters

Manager, Production Management - ANZ

Classroom Teacher - English/Humanities

Environment Modeling Supervisor

Head of Character Effects (CFX)

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