In-Demand Peoples choice credit union Jobs

Customer Assist Officer
People's Choice Credit Union —Queensland
- Full-time
- Hybrid work
- Communication skills
- Health insurance
- Employee assistance program
Payroll Officer
People's Choice Credit Union —Queensland
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Administrative experience
- Health insurance
- Employee assistance program
11d
Member Service Consultant - People First Bank, Mount Barker Branch
People's Choice Credit Union —South Australia
- Part-time
- Customer service
- Health insurance
- Employee assistance program
8d
Member Experience Officer - Heritage Bank, Contact Centre Toowoomba
People's Choice Credit Union —Queensland
- Weekend availability
- Customer service
- Health insurance
- Employee assistance program
Senior Leader, Product Originations
People's Choice Credit Union —South Australia
- Hybrid work
- Agile
- Communication skills
- Parental leave
- Employee assistance program
Senior Leader, Customer Complaints and Vulnerability
People's Choice Credit Union —Australia
- Hybrid work
- Management
- Analysis skills
- Financial services
- Health insurance
- Employee assistance program
7d
Senior Leader, Credit Risk
People's Choice Credit Union —Australia
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Health insurance
- Employee assistance program
13d
Vulnerable Customer Support Team Leader
People's Choice Credit Union —Australia
- Full-time
- Hybrid work
- Financial services
- Leadership
- Communication skills
- Health insurance
- Employee assistance program
7d
Senior Leader, Customer Experience Improvement
People's Choice Credit Union —Australia
- Full-time
- Hybrid work
- Financial services
- Health insurance
- Employee assistance program
7d
Senior Leader Risk (Operations & Finance)
People's Choice Credit Union —Australia
- Full-time
- Hybrid work
- Leadership
- Health insurance
- Employee assistance program
1d
Technical Lead, Payments
People's Choice Credit Union —Australia
- Contract
- Hybrid work
- Management
- SQL
- Software development
- Health insurance
- Employee assistance program
Technical Lead, Cards
People's Choice Credit Union —Australia
- Full-time
- Hybrid work
- SQL
- Software development
- Agile
- Health insurance
- Employee assistance program
Risk Advisory Analyst
People's Choice Credit Union —Australia
- Full-time
- Hybrid work
- Communication skills
- Health insurance
- Employee assistance program
1d
Software Engineer, Financial Services Cloud
People's Choice Credit Union —Australia
- Full-time
- Hybrid work
- Computer Science
- Salesforce
- Master's degree
- Health insurance
- Employee assistance program
13d
Senior Software Engineer
People's Choice Credit Union —Australia
- Full-time
- Hybrid work
- APIs
- Financial services
- SDLC
- Health insurance
- Employee assistance program
13d

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Customer Assist Officer

People's Choice Credit Union -
Queensland

Apply Now

Job Details

Full-time

Benefits

Health insurance
Employee assistance program
Paid volunteer leave
Insurance services

Qualifications

Communication skills

Full Job Description

About the role: Full-time, hybrid opportunity- based out of Brisbane or Toowoomba.

At People First Bank, we know that life can take unexpected turns and that unplanned events can happen, and this can lead to our members struggling to meet their loan or credit card commitments. As a Customer Assist Officer , you will support and proactively work with our customers to come up with a suitable solution to bring their account back up to date.

This role is crucial in supporting our vulnerable customers in the moments that matter, working to achieve the best outcome for both the customer and business.

To learn more about how our team supports financial difficulty, please click here.

Your responsibilities will include:

Interpreting and demonstrating an understanding of legislative requirements and operating within required guidelines and People First Bank’s risk appetite.
Negotiating payment arrangements, ensuring arrangements are meaningful and sustainable, taking into account our customers’ ongoing living expenses.
Providing support to customers by finding a solution that meets both customer needs and business outcomes.
Effectively explaining and processing hardship applications
Maximising operational efficiency and focusing on productivity to ensure service level agreements are met.

About you:

Previous experience in collections/hardship for a bank or other consumer lender
Demonstrated ability to have a customer first focus
Proven ability to adapt and manage multiple technology platforms
Strong written and verbal communication skills
Ability to manage customers dissatisfaction and take ownership to understand and resolve the issue
Ability to listen and communicate effectively with a variety of stakeholders
Friendly, confident, empathic even in challenging circumstances

Why you’ll love working with us:

People First Bank – our new brand – says exactly what we’re all about: people. We're committed to supporting and growing our team and creating an outstanding work environment.

You’ll have access to financial and lifestyle benefits to support your success and individuality:

Flexibility and hybrid working arrangements.
Enhance your salary with discounts on banking, health insurance, and shopping across Australia.
Advance your career with training, study support, and project opportunities.
Competitive leave benefits that empower employees to take time for themselves and loved ones.
Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors’ program.
Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives.
Be recognised for your contributions through our peer-driven recognition program.

A bit about People First Bank:

In March 2023, People’s Choice and Heritage Bank merged to form Heritage and People’s Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.

We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contract centre and branches across five states.

With a vision ‘To deliver positive change through banking’, People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We’re big enough to make an impact; but agile enough to influence and do interesting work.

Apply online now:

If this sounds like you, this could be the next step in your career. Click Apply now and submit your application, including a cover letter and current resume by EOD Thursday 9th July 2026 .

We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.

Apply Now

Refine Your Search

peoples choice credit union jobs

Customer Assist Officer

Payroll Officer

Member Service Consultant - People First Bank, Mount Barker Branch

Member Experience Officer - Heritage Bank, Contact Centre Toowoomba

Senior Leader, Product Originations

Senior Leader, Customer Complaints and Vulnerability

Senior Leader, Credit Risk

Vulnerable Customer Support Team Leader

Senior Leader, Customer Experience Improvement

Senior Leader Risk (Operations & Finance)

Technical Lead, Payments

Technical Lead, Cards

Risk Advisory Analyst

Software Engineer, Financial Services Cloud

Senior Software Engineer

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